Merchants’ Choice Payment Solutions Overview
Merchants’ Choice Payment Solutions is a merchant account provider that, through a partnership with Elite Merchant Solutions, resells the products and services of Chase Paymentech. The company claims to be one of the top merchant acquirers in the U.S. with more than 60,000 merchants and over 1,000 partner banks in 17 states. Merchants’ Choice Payment Solutions also claims to process more than $14 billion dollars annually. The company also leases credit card terminals through First Data Global Leasing.
Merchants’ Choice Payment Solutions’ products and services include credit card terminals, EBT processing, check conversion, check guarantee, pay-at-the-pump solutions, point-of-sale systems, and merchant cash advance. The company does not offer phone or email support information on its website, but it’s probably that a provider of tis purported size offers customer support through a larger backend processor. Todd Linden is the president and CEO of Merchants’ Choice Payment Solutions.
At a glance
Location: The Woodlands, Texas
Acquiring bank: Woodforest Bank, Wells Fargo Bank
Phone number: (281) 583-4400
Online reputation and reviews
Merchants’ Choice Payment Solutions has received over 120 negative reviews in public forums, which have been posted at a regular pace year after year. Common complaints include deceptive sales tactics, large early termination fees, unreachable customer service, long-term equipment leases, and unauthorized debits.
Of particular concern are multiple reports of “slamming,” a tactic whereby a processor poses as a merchant’s current processor in order to trick that merchant into signing a new contract with a new company. Merchants specifically claim that Merchants’ Choice representatives will call business owners and inform them that they need to update their PCI compliance immediately. This allegedly creates a false impression in the merchants’ minds that Merchants’ Choice is their current processor. The company has publicly denied that it misrepresents its identity, but it’s clear that some merchants are claiming that they were confused at the time of signing.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Merchants’ Choice Payment Solutions at this time.
Have you used Merchants’ Choice Payment Solutions for your business? Rate the company at the top of this post and tell us about your experience in the comment section below: