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NICE Company Overview
NICE Ltd. is a global provider of cloud contact center and customer experience solutions headquartered in Ra’anana, Israel, with U.S. operations in Hoboken, New Jersey. The company offers CXone, a cloud-native customer experience platform that integrates artificial intelligence, analytics, and omnichannel engagement tools to improve service delivery and efficiency. In 2023, NICE acquired LiveVox, a U.S.-based contact center provider known for its IVR, outbound communication, and self-service payment processing solutions. As part of this acquisition, LiveVox’s technology was integrated into NICE CXone, expanding its IVR automation, call routing, and secure self-service payment capabilities. NICE serves thousands of enterprises worldwide across financial services, healthcare, government, and retail, helping organizations deliver secure, efficient, and data-driven customer interactions. By incorporating LiveVox’s offerings, NICE has enhanced its position as a leading provider of intelligent, cloud-based customer engagement platforms.