Pacific Payment Systems Customer Reviews

Submit Your Review
Recent User Reviews
Jay McGraw of Pacific Payment Systems scammed me into a 48-month lease with Ascentium Capital at $300/ month ($15,000 total) for equipment that can be purchased for roughly $700-$800 total.
Jay cold called me June of 2020, while my small business was in government mandated shutdown, claiming he would save me a lot of money on credit card processing. He had me sign an application (which is what the top of the document says), assuring me that it was a no risk trial, and I could cancel at any time. He rushed me to sign over the internet (the first document that I had ever signed online in my life). The document was auto complete that you just click through and sign where needed. At the very end was a 48-month non-cancellable lease through a completely different leasing company (Ascentium Capital) that he does not mention is involved. In fact, he is not even an employee of leasing company. Therefore, he can tell you anything he wants to get you to sign and the third-party leasing company has me in a contract that I am still in. Any lies that he tells to get you to sign do not matter as he is not an employee of the leasing company!
To make things worse, my equipment is now malfunctioning, and I have to BUY a new credit card terminal for $250 while still paying the $300/month for equipment that does not work.
Jay McGraw of Pacific Payment Systems scammed me into a 48-month lease with Ascentium Capital at $300/ month ($15,000 total) for equipment that can be purchased for roughly $700-$800 total.
Jay cold called me June of 2020, while my small business was in government mandated shutdown, claiming he would save me a lot of money on credit card processing. He had me sign an application (which is what the top of the document says), assuring me that it was a no risk trial, and I could cancel at any time. He rushed me to sign over the internet (the first document that I had ever signed online in my life). The document was auto complete that you just click through and sign where needed. At the very end was a 48-month non-cancellable lease through a completely different leasing company (Ascentium Capital) that he does not mention is involved. In fact, he is not even an employee of leasing company. Therefore, he can tell you anything he wants to get you to sign and the third-party leasing company has me in a contract that I am still in. Any lies that he tells to get you to sign do not matter as he is not an employee of the leasing company!
To make things worse, my equipment is now malfunctioning, and I have to BUY a new credit card terminal for $250 while still paying the $300/month for equipment that does not work.
Lies Jay will tell you to get you to sign.
1. This is just and application for a trial that you can cancel at any time.
Actual: This is a two-year non-cancellable processing contract and a 48-month non-cancellable lease with a completely different company that you do not want to be involved with. Go look up Ascentium Capital on this site and you will see.
2. You can send in your equipment for new if you have any problems with it at any time.
Actual: You are paying the $15,000 lease for only the original equipment worth around$700 total! Any issues with the equipment and you have to buy new while continuing to pay the lease.
3. Jay says that he will save you money on your processing fees.
Actual: My bill came back charging me higher processing fees than my previous company, plus a $300/month 48-month lease. All completely non-cancellable.
4. Jay said that he would help me with any questions or issues that I had with my service or equipment.
Actual: Jay has not spoken with me since he scammed me in to signing the “application.” All of my calls and emails to him went unanswered to this day.
Jay will say that he is for small businesses, but he is actually out to destroy them with very shady sales practices.
I can honestly say that signing the application with Jay McGraw was the single biggest mistake of my entire life. Please do not make the same mistake.
Pacific Payment Systems Company Overview
Pacific Payment Systems is a merchant services provider based in Livermore, California, founded in 2016. The company offers payment processing solutions for small and mid-sized businesses across various industries, including retail, automotive, food service, and e-commerce. Services include credit and debit card processing, point-of-sale (POS) systems, mobile payments, virtual terminals, and e-commerce gateways.
Pacific Payment Systems partners with First Data (now Fiserv) and offers Clover POS equipment. It provides pricing models such as interchange-plus and cash discount programs. Standard contracts are typically three years in length and may include early termination fees and equipment lease agreements.
The company emphasizes personalized customer support and aims to help businesses streamline their payment processes. It does not work with independent sales agents, relying instead on its in-house sales team.