Paymentsense (UK) Customer Reviews
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Recent User Reviews
HIDDEN FEES !!!!!! When the rep spoke to us we explained that we had suffered in the past with hidden fees, said we wanted all charges listed in an email that we would expect to pay throughout our contract. I have been on the phone for over an hour today trying to find out why I have extra fees on my bill. Apparently were free for the first 3 months then we were supposed to cancel them !!! One of the charges is so you can access their portal which has the monthly statements on, another new one was an account on file fee and a PCI phone in service fee. We have a very small business where every penny counts, why do they assume that they can charge what they like and their answer is “you signed the contract!!!!”
FROM A VERY ANGRY/FRUSTRATED CUSTOMER who will be changing supplier asap.
had a terrible experience. I was offered a 30 day trial on phone so let salesman Joseph from bury-st edmunds come to see me. asked for a sample signature,this was really a contract signing. Total deception bordering on criminal, did the same to my tenant next door. Also never told us there was a transaction fee of 3.85 pence (very high) or other hidden charges.
The free trial never existed. I cancelled next morning as I was conned into signing a contract that I had never read and wasnt told what I was signing. Apart from that,lovely young man !!
Found out over 700 complaints had same experience, they are obviously trained to make you sign under false pretense.
Paymentsense (UK) Company Overview
Paymentsense is a UK-based merchant services provider established in 2008, primarily serving small and medium-sized businesses. The company offers a suite of payment solutions, including countertop, portable, and mobile card machines, as well as online payment gateways, virtual terminals, and phone payment options. It operates as an Independent Sales Organisation (ISO) under First Data, now part of Fiserv. Paymentsense also distributes the Dojo card terminal, which integrates with various point-of-sale systems and supports contactless payments, chip and PIN, and mobile wallets. While older contracts involved longer fixed terms, the company now offers 30-day rolling agreements. Customers are subject to charges such as terminal rental fees, transaction rates, and PCI compliance costs. Feedback is mixed—some clients highlight quick onboarding and 24/7 UK-based support, while others report issues with fee transparency and contract cancellation. Paymentsense holds a 4.7 rating on Trustpilot but has faced criticism regarding aggressive sales tactics and billing disputes.