Payroc Customer Reviews

Payrock was my credit card provider thru Retriever Merchant Services for the last 6 years, until last week whe they tried to steal $1,000.00 from my bank account without notice or explanation, luckily I was able to stop payment by paying $70 to my bank, when I called them to find out why they were withdrawing money without permission or explanation, they gave me the lame story that the $1,000.00 was a fine from Visa because my surcharge was over 3% but keep in mind that the credit card company set and implemented the 3.99% surcharge on my credit card machine and they receive that money everyday, I keep non of the money from the surcharge, it all goes to them, and I have no way of changing the % of the surcharge only they can. I think they received a fine from Visa and they tried to pass it on to me.

We have had a great experience using Payroc card processing service. It very easy to use and the money goes directly into our account the very next day

I have changed processors about 3 months ago and I thought my fees where bad then, they are astronomical high right now. They want you to rent terminals and these machines are 250-350 out right and they want that a year. Payroc is full of bogus fees and i will be going back to my old processor as these ppl put me in a worse situation. They also made me change networks which was a scam as well. I would never recommend and if you want to change then be expected to be scammed more.

Good comedy. We know you work there. Good try. Most merchant services are there to rip you off including this one.

An independent salesman made it sound too good to be true, and I was, but I made him sign and date his statements. One was that there was no PCI cost to me. Later they went into my bank account for 70+ and 80+ and 1+ dollars. I’ve been getting nothing but a variety of stories and excuses from customer service, a big run around and am going to sue.

biggest rip off company out there. Salesman was very high pressured. When I told him I needed to think about it for a day or two he convinced me to sign up by telling me there was no long-term contract and did not say one word about an early cancellation fee and I am not paying $599 for an early cancellation fee when I was not told by the salesman

We pay $7.95 per month in PCI compliance fees, $5 per month in “maintenance fees” and $10 per month for “MoneyGate Access” (not sure what that is). No issues to report and overall cost seems reasonable.

WERE IS OUR MONEY??????? over 5000 dollars

We are going on over 5 months to get us implemented as one of their payment partners. Their sales team told us 2 weeks.

They have very little process to get new customers started and every-time we jump on a call with them they took no time to even understand where we are at in the process.

Their IBX gateway uses usernames and passwords as a unique identifier, making managing all your merchants incredibly painful.

WOULD NOT RECOMMEND

I have been with Payroc for over a year now. I came across thispage by way of a friend who I referred them to payroc and in doing her research she saw this page. I am here to say that none of the negative things that has been said about payroc here has been my experience with them. I was a square customer before and I can tell you right now that square has fees that they dont tell you about you and they hide them in the percentage the offer you. I do not have a contract with payroc It’s month to month I have not been charged any yearly fees or any other type of fees that my rep did not tell me about. just because a person drives a fancy car does not mean anything but that . for all you know he could of been gifted the car from a relative that passed away. I did extensive research myself on this company as well as spoke to about 10 different customers of theirs before I chose them payroc has been a lifesaver to my business if you think that savings over half of what i was paying with square is a rip off then maybe you should seek an accountant to help you with your decision on whether or not to use Payroc as far as I am concerned I am a customer for LIFe

I’ve been with Payroc for three years. We have never ever had a problem or overcharge. In fact, our fees are less than our previous processors. We are very happy with Payroc. There was no high pressure from our salesman, who is still available for questions. We were referred to them and would refer them to anyone who is looking for a good processing company.