Paysafe Customer Reviews

This is the absolute worst financial company I’ve ever dealt with. Their support page on their website, literally and seeming on purpose leads you in circles, especially if you are requesting a refund, which is quite well hidden, and don’t look to the chat bot cause it’ll make you wanna throw your phone or your computer or whatever device you have in your hand (please don’t be holding your child, or pet or anything fragile, breakable or beloved, when dealing with this company. As a matter of fact, you might wanna chain yourself to a concrete wall like in werewolf movies where the main character wants to prevent a night of ravenous violence during a full moon. Except here you will not need a full moon Paysafe will utterly bring out the beast in you in broad daylight.

This will be the second time trying to get my refund. Originally I sent an email to their support. I was replied to by a bot who just lifted the frequently ask questions from the website and try to pass it off as a letter of reply. When I logged back into the website, it said the case was closed as if there was some sort of resolution or conclusion made with underworld underhanded under servicing company. Also, they don’t tell you that some of their services may not be available in certain countries at least not blatantly or before the transactions made but for some reason you’re allowed to make the transaction and then when you try to spend it, that’s when they tell you that this service isn’t available ….so why did you let me spend money on a service that wasn’t available you fû¢k€r$???

This is the worst company on the face of the earth. They lied to me from the start about what the fees would be. Their Customer Service is the most abysmal I’ve ever seen in my life. They made mistakes every step of the way, with no accountability. They never did what they would say they were going to. Nobody speaks english. They overcharge at every turn. The list is endless. Stay away from this company. You have been warned.

I signed up for this service, and the initial process seemed smooth. My agent, Lyle, was helpful, and I received the POS machine as expected. However, after completing a few transactions, I received an email from PaySafe, a company I had never dealt with, stating that they were holding my funds for 180 days. To make matters worse, a few days later, I noticed a $350 charge on my bank account. Currently, PaySafe is holding around $600 from my customers, despite me providing photos of them at the office as proof. On top of that, they’ve charged me $350. Avoid this service—it is scam.

They say I owe them money but I don’t do not go with this company they are liars

tried closing acount since oct 2023 and the rep told us he was not going to close anymore account found out that they had been charging us for a store that had closed 1.5 years ago. now they sent us to collection and can not get a staight answer out of them

Paysafe has a risk review company called Houston Risk Review which has the most unprofessional staff I have ever dealt with. Rude is not even the word I would use, and they are unwilling to help in any way. Houston Risk Review will hold your fund so they can collect interest on your money while they make up some excuses to not send your funds through.

Mickel is pretty much am idiot with a bad attitude. DO NOT USE THIS COMPANY. As soon as I get my funds released I will be heading somewhere else. I don’t have time to deal with a bunch of degenerates who have no interest in helping the customer. Yes I am the customer and treated like crap. So sad at the way this company works. I am going to blast and you should too on Google Reviews and I am recommending all my followers to do the same, and let me tell you I have plenty. Mickle is going to regret he ever dealt with me in the manner he did. This whole c=situation could have been avoided with a little compassion and understanding and trying to make this incident work smoothly and fast, but all I get is it will take 3 to 5 business days as he is looking at the information I have sent. Not brain surgery.

Wow, what a ripoff. They approved my account, I had processed three transactions then they suddenly without warning closed my account back in July. They still haven’t deposited the thousands of dollars into my account after repeated attempts. They keep saying tomorrow and the tomorrow’s are going on 3 months already. Do not under any circumstances get involved with this boiler room operation.

THEY ARE HOLDING OVER $20,000 OF OUR FUNDS, REFUSING TO RELEASE THE FUNDS.A BOGUS CLAIM THEY NEED OUR COMPANY’S FINANCIAL INFORMATION AND STATEMENTS TO GET OUR MONEY FROM OUR CUSTOMER’S CREDIT CARD THAT CLEARED. YEAR IN BUSINESS, WE HAVE MADE 2 X FORMAL DEMANDS, AND THEY WILL NOT ANSWER. WE HAVE ENGAGED A LAWER. ADVISE: RUN !!!

This Company is a fraud. Do not, I repeat, do not engage their services.

We did not complete the sign-up pricess and have received no equipment to process payments. While signing the contract, we questioned the $15/month statement fee. We stopped the process because we realized we wanted to stay with Square.

We noticed a $62.95 charge to our business account. It was unclear who the charge was coming from & took a while to track them down. They are refusing to refund these charges that started almost ONE YEAR ago! Meanwhile, they have no completed contract. We have no equiptment and have not processed one single payment through them.

This company has done the same thing to me that others below have stated.. I am not going to wait on these scammers… I have refunded my customers through my merchant portal and they better refund them back their money… I am closing my account… This is not gonna work. Sounds like they take peoples money and draw interest on it and then never give it back..

My company was approved for a merchant credit card processing account less than two months ago, after a review of my company’s BANK STATEMENTS that were sent by me on 26 Jan 2023, with the following stipulations: $5,000 average sale, $25,000 maximum sale, $50,000 monthly average.

We began using the account on 14 Feb 2023. Our 4th transaction was in the amount of $5,087.12. The customer’s credit card issuing company, Wells Fargo, “declined” the three attempts by the customer to make this payment.

The customer called Wells Fargo, and after a short phone called, the fourth attempt for the $5,087.12 amount was approved, and processed by PaySafe. This transaction was physically conducted on 8 March 2023, but dated 10 March 2023 by PaySafe.

PaySafe flagged this exchange as fraud, and seized the $5,087.12 funds, as well as the funds of two subsequent transactions, for a total of $18,278.11, “for up to 180 days”.

PaySafe subsequently closed our merchant account on 15 March 2023.

Wells Fargo VISA, 3/10/2023, $5,087.12 –

Chase VISA, 3/10/2023, $3,940.00, –

Discover, 3/14/2023, $9430.63.

While PaySafe had sent emails on Friday, 10 March 2023, as well as Monday, 13 March 2023, those emails came from “Houston Risk Review”, and were subsequently sent to my spam folder. Those emails contained a questionnaire concerning the $5,087.12 transaction, and once again, wanted “3 months of bank statements” that we had already provided when opening the account less than two months previous.

A PaySafe employee from the Houston office, “M”, called me on Tuesday, 14 March 2023, and literally started the conversation with, “Your account is scheduled for closure”. I didn’t immediately associate “Houston” or “PaySafe” with any company that my company was doing business with, so my immediate impression was this was some kind of phishing scam.

After over ten years of business, transacting several million dollars in credit cards transactions through other platforms, including PayPal, Shopify and Square, we wanted to replace Square with a more “premium” credit card processing platform. We applied for this PaySafe account through a company called “Leaders”, which was highly rated.

Unfortunately, part of the PaySafe experience is a bit of shell game of a myriad of different name companies, all seemingly working together, but without any logical connection with each other.

For example, when I applied through Leaders, I expected to get a a credit card processing platform that would be called some name with “Leaders” in it. Nope. That company was PaySafe.

So, you’d think that we would have a processing platform called “Leaders”, or “PaySafe”? Nope. That site is called “SwipeSimple”. Guess where you see where the transactions go? Another site, called “iAccess”.

There’s even some other site called “PCI” that does something that I never really learned what that’s for. When they start taking money DIRECTLY OUT OF YOUR BANK ACCOUNT, through a collection agency, for various fees, that company will show up as “MOT” (or similar), and you won’t have a clue who is taking the money.

If you do business with this company, have a separate account from your main business that you can close after you are done doing business with them.

On Wednesday, 15 March 2023, the Houston office of PaySafe noted that the reason for the closure of our credit card processing account was “actual processing observed is inconsistent with expected”.

We promptly notified each of the three affected customers that they would need to initiate a “dispute” (chargeback) with their respective credit card company, and find an alternative way to pay us for our services and products.

We will recommend that they each do as we will do, and make reports to their respective Better Business Bureau (BBB), State Attorney General Office, Federal Trade Commission (FTC), and other government agencies as may be appropriate.

In addition, should PaySafe NOT release the funds back to our customers in a timely manner, we will take, and we will recommend that our customers take whatever additional legal steps as may be required to properly adjudicate these issues.

I suspect that there will be a whole series of future “fees” associated with closing out of this account that will need to be addressed, but we do not presently have any knowledge of any such fees as of this date.

PaySafe needs to QUICKLY and PROMPTLY release the $18,278.11 in customer funds, and either send those funds rightfully to the merchant (our company), or return the money to the customers through the “dispute” resolution process.

In addition, PaySafe needs to waive any and all fees that they may dream up in the future, and promptly close out this account.

I am a small business making hardly anything and they have been taking out close to 30% of my profits. I was sent to paysafe with no authorization through another merchant. They will rob you blind!

I am experiencing the same exact issue as Jenny and many others alike. I had sent in all the information requested by Paysafe, and they are still holding my funds. They want my bank statement with my bank account numbers- WTF! I don’t think so! They have lost their minds. No one should EVER give them this type of information. I will be fighting this for sure!

My name is Richard Keenan of K & B Water Works. You (PaySafe) have been taking out of my Business checking account for 4 month and I never authorized anyone to take out of my account. These funds need to be refunded right away or I will be turning this over. I have reached out to this company for help, and I keep getting the run around. I was told that I would be sent a form to fill out and never received one. This is the last time I will be contacting PaySafe to have this resolved. You can talk with my wife Cynthia Keenan about this matter. Funds that need to be refunded are Nov. 1, 2022/ 33.24, Dec. 1, 2022/ 8.24, Jan. 1, 2023/8.24 and Feb. 1, 2023/ 93.19 My contact number is [redacted] or email listed below.

I got charged 10% credit card processing fee 2 months in a row. I called they couldn’t answer why? just keep saying might be many bad credit cards!! Whattttt??? I told them I want to cancel my account so they offer how about 5% This is a scam company. Never ever think to use them!!!

Did you get your money back? I have only used them for few days, and I have not even received any funds to my bank account I thought it probably take longer cause it was Thursday to Sunday. Today is Monday I received an email said exact same thing as the email you received. They closed my account effective immediately, funds will remain held for 180 days. I’m like wtf??? I’m losing sleep over this, cause I have never had an issue with any merchant service like this in the past.

I would NEVER EVER recommend this company to anyone. I have a customer that made a purchase 9 days ago….money is to me in my bank acct within 2 days…after 3rd day I called customer service and they thought it was “strange” then get an email from a PAYSAFE letting me know that they are holding the customer’s money until i send in the document they are requesting…My Bank statements, customers invoice, what my company do, and the website (which bank and company is on file) so now we are going into the 5th after sending documents…and the representative is not in today (SO BUSINESS JUST STOP) then the person who tries to help look for my email and can’t find it, and say no she didn’t get my email and I insist that I sent it and it went thro on my side…..she said, get this, oh let me check spam and sure enough that where it was….so she says “its a good thing you call cause she would have never seen the email” so now 9 days later I call to see if Michael Wolf is the current CEO and the girl that picked up the phone didn’t know, so she put me to customer service and I ask who is the CEO or someone in the executive office cause I would like to write a letter to them about my experience and why I am closing my account and once again he said he has to put me in touch with PAYSAFE GROUP who is the one handling the risk management.

STAY AWAY FROM THIS COMPANY…….not sure how long they are in business but they give me the impression of a fly-by-night company.

Do not use this company! Horrible service, price keeps increasing and they don’t respond to your request.

Problems after problems

I signed up in Aug. with Paysafe to run my credit cards though. I didn’t have a problem until Dec. 18th when I ran my Gas station company for 16,962.00. The transaction went through on my end and on my customers end. I then received an email stating that I needed to provide my bank statements and all the details of the transaction with contact information for my customer.

Paysafe then called the customer and confirmed that this in fact was exactly what they wanted. Then called me and said that they can’t continue with the transaction. I asked why? They said it was outside the amount I was approved for.

I explained that when I signed up the agent on the phone told me that I would be fine running these transactions. I sent all of my bank statements over to him at that time as well proving I make these types of transactions about every 4 months. They said I still need to do a refund to the customer.

I then ask if they could wave the Fee for the refund as well as the transaction fee because I was mislead by the salesmen when I was signed up. They said that I would need to talk to a manager for that was on 1/14/22. no call

I called back on the jan 26th to see where we stood and I was told I need to make the return and I would need to talk to a manager. I asked again for the manager to please call me. no call

I called again on the 27th and I was told to make the refund and I would need to talk to a manager. I made the refund on the 1/27/22.

I still haven’t received a call from a manager nor has my customer received the refund. As well as Paysafe is still holding the $16,962.00.

its now 2/15/22

This is a scam company they approved merchant soon as I ran about $4300 getting paid through my clients they closed my account and telling me they are gonna hold my funds for 180 days and no charge backs. I called risk management and talked to Ginny (prejudice as hell) didn’t want to hear me out and hang up the phone called back spoke to supervisor David of the department and hang up on me. They are disgusting and founds out they are a scam company they have a class action law suit against them do not do business with them and I contacted the fbi and atty general about them. I want my money you thieves !!!

The worst company ever, stay away from them, charge you fees and won’t refund them, froze account for a while and wouldn’t unfreeze it for a while leaving us without credit card processing for two weeks .

none of the guys working there was able to resolve stuff for a while, Jay was especially useless , thanks a lot Jay !!!

Got new merchant account already, never again with them!!

Had service since 2016! Have been charged $147.40 for last 3 years with $0.00 sales. Paysafe said we called and canceled business but was told they did not receive a signed letter. I hope Ken Paxton attorney general for state of Texas looks into Paysafe business practices! I am sure I’m not the only small business being robbed monthly! Also after I was sent contact to email signed cancellation, the email has been Denied!

I am dealing with this company and their fraudulent activities, which including pilfering my business account without authorization.

I did file with the FTC ask for Nick at 877-382-4357 as they need all complaints. My bank has initiated fraud charges as well and I’m filing with the State Attorney General, SO, and the US Dept of Justice Civil Rights Division.

There is a case from 2002 that mirrors mine and many of the reports made here are stated by the same thing, as if these culprits are moving from one location to another, changing names and continuing their practices.

I am going to the media next because if they’re willing to rip off a disabled small woman owned business owner that is a widow, they’re willing to do it to anyone!

This group goes by many names; Merchant Services, MobilePay, PaySafe, Flagship and even BBVA which as of yesterday 5/14/2021, they informed me that they are NOT affiliated with them, and when I pressed if they had in the past, I was told, “We no longer have anything to do with them.” Outside of that, no one will talk to you.

I signed up for a simple swipe, they charge you for a merchant account for a website and an online gateways that you never use! Also other fees are taken for another company that is either a willing association or unaware but if nothing has ever been used in any way, they know it and so do I as a Coding Engineer and Web Developer. I have no use for those as I get all business from the phone and I service properties!

I have suffered greatly from this, emotionally, financially and my business as well because of the countless hours I’ve spent trying to get them to stop, trying to find anyone be to assist me to read due to visual impairment, and then almost daily trips to travel to the bank to file documents, close my account, get new cards, checks, and contacting all businesses that are set up with auto payments.

They were taking triple payments even though I was clear about the upcoming multiple eye operations and temporary closure of my business.

This company and all individuals affiliated with them will tell you to contact one of their other numbers and then they tell you someone different. Bottom line, no one will help stop the pilfering of your funds. It took 6 months to finally get a cancellation form which has no mention of previous funds taken or prior dates. You are only allowed to fax, yet their method is email. I sent by USPS and they claim they never got it. They finally sent another in April, and I’m still calling demanding they cease and desist but they don’t!

I’m out hundreds of dollars, and on top of that, more fees because while I’m having eye surgeries and believe they stopped and funds were there for my living expenses, they were continuing to pilfer the account!

Derek Schleer the salesman told me this would be less than Square. Lie! So many hidden fees I’m learning now and I stated I couldn’t read due to my inability to see and asked him to read it all back, and he took full advantage, just as the other employees that I have full record of. He conveniently omitted his contact information.

File your case with the FTC! They do take down these individuals but only if enough people file. My case mirrors FTC File No: 012-3193. Just look up:

FTC FILES COMPLAINT CONCERNING CREDIT CARD MERCHANT ACCOUNT SALES AND BILLING PRACTICES

“Unauthorized Fees Allegedly Withdrawn from Small Businesses’ Bank Accounts The Commission’s Allegations Relief Sought”

We need to fight together, not alone!

In April 2020, our total revenue dropped to $419.67 but Paysafe/Bankcard charged us $3,072.68!!! And when I mentioned those charges, no one reply to my email! A total scam.

Theft of income from our business – any help with we can do

Paysafe Payment Processing is connected to National Bankcard and will be referred to as from this point on. National Bankcard/Paysafe’s processing entity risk department closed our account without warning. Two days worth of processed payment transactions (Batch receipts for 9.01.2020 = $578 & 9.02.2020 = $170) totaling $748 were never received into our bank account. I called National Bankcard and their processing entity (Paysafe) numerous times and was told our credit card processing account was closed by their risk department. They said that since the account was closed, the $748 was just returned to our customers. That means that therapeutic services we provided were not paid for because National Bankcard/Paysafe gave the money that was paid to us through credit cards ($748) was given back to these customers. There is no way for us to recover that money. We view this as theft on the part of National Bankcard/Paysafe.