Podium Customer Reviews
Podium Company Overview
Podium is a software company that provides communication and payment tools for local businesses. Its platform focuses on helping businesses manage customer interactions through text messaging, online chat, and social messaging channels. Podium also enables businesses to collect payments via text, request reviews, manage feedback, and schedule appointments. It integrates with existing CRM systems and point-of-sale tools to centralize customer engagement. The platform is used across industries like automotive, healthcare, home services, and retail. Podium offers automation features such as message templates, follow-up reminders, and bulk messaging for marketing campaigns. It also provides dashboards for monitoring communication and payment metrics. Pricing varies based on business size and service tier. While many users find value in its communication features, some note challenges with onboarding and customer support.
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Recent User Reviews
They billed me for 3months despite their service failing to work.
Dropped calls, lost leads, clients not receiving messages. Very poor system. They failed to make corrections, work with me to get IT up and running appropriately. Very rude customer service. Stay away.
I would go with Birds Eye.
I can’t say enough good things about Podium! As a small business owner, I was struggling to manage all the incoming customer reviews and feedback. But since I started using Podium, it’s been a game-changer! Their platform is incredibly user-friendly, and it’s made it so easy for me to collect and respond to reviews from various online platforms, all in one place.
Not only has Podium saved me valuable time, but it’s also helped me strengthen my online reputation and build trust with potential customers. The review invitations feature has been particularly effective in generating more positive reviews from happy clients.
The customer support team has been fantastic, always there to help whenever I have a question or need assistance. I highly recommend Podium to any business looking to streamline their online reviews and enhance their customer experience. It’s a must-have tool in today’s digital age!