ProMerchant Customer Reviews

Customer service is the downfall of this company. We had our card processing system deactivated without warning, rendering us unable to process payments and make money! After being shuttled around on the phone for several hours, we were told that the reason for the deactivation was a compliance issue and that we had to talk to the violations department, which can only be reached by email. Customer service could/would not tell us what the issue was. Incidentally, are system IS PCI compliant and shows as being compliant on their portal! We aren’t aware of any issues whatsoever. It’s now day three and no word from the “violations department”. I would 100% steer clear.

Date of experience: December 20, 2024

Very upset with this company. I had a deposit for over $300 on 4/30. All were approved and matched, yet one person used a foreign card which we did not know, nor expected an issue. – so they deposited one order for $25.25 to my bank account, and held all the rest totaling $329.89. No idea why. After two phone calls were told the money would be released back to my account. After 5 days still not deposit. The salesperson who sold me this system went out on a medical issue right after I signed up and I was charged $47.70 for not using their equipment once it was shipped to us due to needing wiring to make it work. Was also told this would be refunded – after 2 months still not refunded. Now here I sit trying again to get the salesperson who apparently is back to work to call me. Today is the second phone call I left. I don’t think saving a few dollars is worth the aggravation that I have been experiencing. At this stage, I would not recommend this company.

We are a small Mom & Pop operation and cannot afford this delay in funds. Now I am afraid to process any card as we never know where they are from even when we ship a product to a US address. So we are stuck if someone else uses an overseas card. Yet the week before we had two overseas orders and both went through with no issue and we were paid timely.

Do not use this company. They finally got me setup but now I can’t get an answer to my phone calls or emails. They took $32.06 from my bank account for no reason. Very frustrating. I had to put a stop payment on my bank account so they can’t pull any more money out.

DO NOT DO BUSINESS WITH THE COMPANY. I called last week to perhaps use their service. The rep I spoke so Sheena told me she would have an approval for me within 24 hours. The next day they emailed and asked for more information that was fine no problem. I have now emailed this person twice and called twice to see what was happening and to ask why I had not even had the decency and courtesy of a response yes or no. VERY VERY POOR CUSTOMER SERVICE. I NOW IF THEY DID APPROVE US WOULD NOT USE THEIR SERVIE. TOO MANY OTHER GOOD ONES OUT THERE

I am dissapointed with my ProMerchant.

From promising me on two occasions to be able to use their services to two hard inquiries on my credit without an explanation as to why I was denied, ending with a quick goodbye like this is just another lead is dissapointing.

I am disgusted with how they conducted themselves.

Horrible!

DO NOT use. I was told that I would received my card reader within 5 days and after 3 weeks and being promised it time and time again that I would receive it my my fuction. , I never received. My function is tomorrow and now have no way to take credit cards.

VERY UPSET.

Terri McCoy

Just signed up with ProMerchant and immediately requested they cancel my account. I asked a simple and basic question which caused them to put a hold on my account. I have had no problems with transactions for the past 10+ years and I did not ask for anything out of the ordinary. This made no sense to me that a customer can’t ask a basic question. I actually didn’t ask them to DO ANYTHING. I just wanted an understanding. Instead of answering the question they shut me down. We will see if their no contract no penalty policy works.