Quickbooks Payments Customer Reviews

They are the worst. I just discovered that 4 credit cards I processed that they processed, no errors, and are marked paid on my side were not processed. According to them it was a “glitch” I don’t retain credit card information, and neither do they. They said I can reprocess the transaction. That doesn’t really work when you don’t have any of the information. I also had a client that said they were charged twice, so I reversed the charge, only to find out they weren’t charged, so I have no payment and 2 credit card processing fees. They are horrible. Do not use them.

closed my account for no reason keeping my money no explaination except saying it was a business decision no help when i call cant even get information about invoices stored on platform

I wish I knew this before I signed up for Quickbooks Payments!!! I’m the treasurer for a non-profit. Quickbooks payments closed our account for an unspecified reason and held $5k of our money and won’t give it back. I’ve called and spoke with their customer service 4 times and escalated to a supervisor who said they were the highest level (doubtful). They said they don’t feel comfortable sending us the money. What does that even mean? We’re a fully qualified non-profit registered with the IRS and QB refuses to give us our money. Same as other here – NEVER do business with QB Payments!

Wow. What a horrible company and app. I am a new corporation. Just needed to pay myself through payroll. First time I ever tried to run payroll they put a hold on my account. Flagged me as potential fraud. Asked for 6 months band statements, my ID, and business license. Sent them the ID and license but tried to explain that since I am anew Corp I do not have six months of statements. They sent me an email stating my company is a high fraud risk, they are cancelling my account and will not ever allow me to subscribe again.

The Worst company ever. They stolen money from thousands of people and go just fine with it…

0 stars and hopefully I can find people to file a lawsuit against them. They stole my business money without explanation after 3.5 years of working with them, with a clean history and etc.

The customer service is ridiculous, and not helpful at all. No explanation and etc. It happens everyday, it needs to stop.

Who they are to do that?!

Quickbooks Payments business practices are illegal and immoral, it is just a matter of time until they find themselves in court.

If you use them get out now while you can. The parent company is bad enough, but these guys are truly evil and caused us much pain and cost much money.

Phillip you need to revise this article to reflect the complaints surrounding withholding of payments in the past few years, QB is engaged with kiting customer funds in a major way.

Quickbooks is simply the WORST for taking payments. Worse than PayPal, worse than a pen and paper. Here is why:

1) Worst customer service possible; each agent is from India and won’t actually be able to fix difficult problems. They have chained us to 3 support tickets with no fix

2) No way to email your case directly, you want to just WAIT for them to email you. They won’t email you

3) Merchant Services CANADA is the worst thing in human history. They do not know your email, can’t email you, and have froze funds claim the instructions were in the email that they claim they sent.

4) Tech Support will literally lie, just to pass off the call, issue a meaningless ticket and clock out of their day

Solution is simply to NOT USE QBO for taking payments, the fee + the days of talking to support is not worth it.

Canadians: Use interac, paper cheques, or Stripe.

Wish I checked into these complaints before my incident. I am a customer paying a merchant $45,000. Unbeknown to me, the merchant uses QB payment. I disputed the credit card charge with the merchant for reasons I am not able to disclose here. After multiple back and forth converstations, the dispute was resolved. So I contacted my credit card company to release the fund to my merchant. That is when QB payment closed the merchant’s account, and witholding the $45,000. Yes, it claimed it will hold the $45,000 for 270 days. I called my credit card company and it said the case is closed because the money had been released to the “merchant”. Actually the money was relesaed to QB payment because the merchant uses QB payment. Since the merchant did not get paid, it threatened to file a law suit against me. So I wind up paying the merchant another $45,000. So now QB payment is holding my $45,000 and I have nobody to turn to. Since I am not a QB payment client, QB payment would not even talk to me. By the way, the merchant’s QB payment account is still closed. Multiple attempts have been made by the merchant to get this issue resolved with QB payment. Every phone call is answered by a clueless new person and give us a we shall call you back. I do not know if it is time to contact the FTC. Anyone out there, pleaseadvise.

Wish I checked into these complaints before my incident. I am a customer paying a merchant $45,000. Unbeknown to me, the merchant uses QB payment. I disputed the credit card charge with the merchant for reasons I am not able to disclose here. After multiple back and forth converstations, the dispute was resolved. So I contacted my credit card company to release the fund to my merchant. That is when QB payment closed the merchant’s account, and witholding the $45,000. Yes, it claimed it will hold the $45,000 for 270 days. I called my credit card company and it said the case is closed because the money had been released to the “merchant”. Actually the money was relesaed to QB payment because the merchant uses QB payment. Since the merchant did not get paid, it threatened to file a law suit against me. So I wind up paying the merchant another $45,000. So now QB payment is holding my $45,000 and I have nobody to turn to. Since I am not a QB payment client, QB payment would not even talk to me. By the way, the merchant’s QB payment account is still closed. Multiple attempts have been made by the merchant to get this issue resolved with QB payment. Every phone call is answered by a clueless new person and give us a we shall call you back. I do not know if it is time to contact the FTC. Anyone out there, pleaseadvise.

Do not use Quickbooks!! Truly awful. I’ve had the “service” for 2 months, and I may make it one of my life’s missions to ensure no one goes through this again! I’ve had numerous, hours-long conversations with different folks, and have even printed out chats I’ve had with “experts” ensuring me that money would be in my bank account “in 2-3 business days”.

My first verbal conversation was 2 days after the money was not in my account, and it was a Thursday. I was told I would be receiving my money in 2-3 business days.

On Friday after hours I received an email stating QB needed more information from me to verify my company. I have numerous chats documented and printed out that I would be receiving my funds within 2-3 business days. I have sent LLC paperwork, articles, operating agreements, IRS forms, and even a screenshot from Sec of State showing my company as active, and answered lots of questions seemed to be too little information.

First deposit processed with no issue in March. 2nd deposits (2, totalling $14K+) were held up. I called and was verbally told to rest assured, I’d be receiving my deposit to account in 2-3 business days.

Chatted with another expert last week who stated they didn’t feel comfortable processing the deposit and gave me a couple of options: have the client dispute the charges, reverse the charges and refund the client, or QB can hold my money rightfully owed to me for 270 days.

I decided to refund the client after QB cancelled my deposits and are they are still holding them from my client. QB stated I needed to check my email for details but no email was ever sent It has now been 3 weeks. Actually I’m on hold now and the “expert” can’t tell me why this has happened. Will keep you posted on the progress!

Quickbooks ACH payment service is an abomination.

They have withheld $60k from my company since April 2021 without explanation. Their customer service cant answer why. I cant believe Intuit would do anything nefarious but they are decimating my small business and i cant process any other paymemts.

Like all the big companies these days, Intuit doesn’t give 2 craps. Software has many problems, that just suck up your time. It sounds good, until you start to use it.

1. If it is a new customer, you can’t add them on the fly, you must relaunch the app

2. If you post it to the wrong customer, shoot yourself. It is your only option.

3. Refunds, well be very careful, there are a few ways to really screw up.

4. Determine the customer to post the payment to is a big challenge. They tell you the name on the CC, but don’t show you any of the other data. We put the customer’s name in the notes, but you have to go back to email notifications to see that, no the merchant service deposits app.

I could go on, but I have run out of space