Rectangle Health Customer Reviews

Rectangle Health is a payment technology and software company that builds financial and administrative tools for healthcare practices. The company operates as Retriever Medical / Dental Payments, LLC, doing business as Rectangle Health, and is headquartered in Valhalla, New York. It was founded in 1993 and serves dental, medical, chiropractic, fertility, orthopedic, physical therapy, and vision practices across the United States.

Rectangle Health is a registered Independent Service Organization of Fifth Third Bank, N.A. and Wells Fargo Bank, N.A., and a Registered Partner/Independent Service Organization of Elavon, Inc., a subsidiary of U.S. Bancorp. Its flagship product is Practice Management Bridge, a platform that integrates with existing practice management systems to handle patient payments, billing automation, card-on-file storage, text-to-pay, recurring payments, online bill pay, and patient engagement workflows. The company also offers a compliance product, Bridge Compliance, and a payer payment automation product, PayerSync. Rectangle Health states that its security and compliance program is grounded in HIPAA, SOC 2 Type II, and HITRUST frameworks.

Software Pricing

Rectangle Health does not publish fixed pricing on its website, and quotes are typically provided through a sales consultation that takes practice size and selected modules into account. Reported by user reviews and expert content, the Practice Management Bridge software has been described as starting in the range of about twenty-nine to forty dollars per month, with the actual amount varying based on the modules and add-ons selected by the practice.

Processing Rates

Reported by user reviews and expert content, credit card processing is generally structured as a flat rate per transaction. Published reports describe rates in a range of roughly 2.60 percent to 3.08 percent per transaction, with the specific rate varying by account. The Bridge integration that connects a practice management system to the payment platform is reported by user reviews to be billed separately as a monthly per-location fee, in addition to processing costs.

Other Reported Fees and Concerns

User reviews and expert content describe disputes over early termination fees, account fees that continued to post during the cancellation process, and inconsistent fees and reporting between merchant accounts. Reported termination fees described by merchants in publicly available reviews include charges in the hundreds of dollars. Prospective customers should review proposed rates, the Bridge software fee, term length, and any early termination provisions in writing before signing.

2025 Salesforce-Related Data Breach

In October 2025, Rectangle Health reported a data security incident to multiple state attorneys general after being notified by Salesforce that a Salesforce platform used by Rectangle Health to store customer information had been accessed by an unauthorized third party between August 12 and August 17, 2025. The exposed information included names, dates of birth, and Social Security numbers. Rectangle Health stated that at least 2,095 individuals were affected, that patient health information was not stored on the affected platform, and that no evidence of fraudulent use of the data had been identified at the time of disclosure. Notification letters to affected individuals began going out on October 8, 2025, and impacted individuals were offered twelve months of complimentary credit monitoring through Epiq Privacy Solutions. The incident was disclosed to the attorneys general of Maine, New Hampshire, Massachusetts, Montana, and Vermont. The breach is the subject of an ongoing data breach investigation by the law firm Strauss Borrelli PLLC.

Ownership/Leadership: Dominick Colabella

Address: 115 E. Stevens Ave, Valhalla, NY 10595

Phone: 1.800.337.3630

Website:rectanglehealth.com