Redwood Merchant Services Customer Reviews
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Recent User Reviews
DANGER, DANGER DANGER!
RIP OFF!
RUN LIKE THE WIND!
DON’T EVEN THINK ABOUT IT!
GET YOUR MONEY AND RUN!
I SHOULD HAVE CALLED CHINA!
Redwood Merchant Services Company Overview
Redwood Merchant Services (RMS), established in 1991 and headquartered in Santa Rosa, California, is a division of Westamerica Bank. The company provides a range of payment processing solutions tailored to small and medium-sized businesses across various industries, including retail, hospitality, healthcare, and e-commerce.
RMS offers services such as credit and debit card processing, ACH and eCheck transactions, mobile payments, and support for EMV and NFC technologies. Their offerings include point-of-sale (POS) systems, virtual terminals, and online payment gateways. Additional features encompass recurring billing, gift and loyalty programs, and merchant cash advances. RMS emphasizes personalized customer service, providing domestic phone support during business hours and offshore technical support after hours.
The company’s standard contract term is 24 months, with an early termination fee of $295. Processing rates range from 1.00% to 4.99%, depending on transaction type and volume. While RMS does not impose PCI compliance fees or monthly minimums, some clients have reported concerns regarding fund holds and contract terms. The company is not accredited by the Better Business Bureau (BBB) but holds an A+ rating.