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Recent User Reviews
They never sent me an email for need to set up a new expiration date for auto payment. Thus my rent was late to my landlord and I was out of the country and not receiving emails or phone calls. Upon return my property manager was getting ready to start eviction process. I had never been late with any payments. When I called RentPayment to resolve the issue the date was change to 2032 for auto payment to expire. However when I called them back 5 days later it had never been changed by the agent and showed no auto payment set up. I immediately deleted all payments to be taken by RentPayment and will now hand deliver my rent by check to my landlord every month. No more third party. Would rate their company a D.
RentPayment is a horrible company! In July they double charged my rent (and from my understanding it was thousands of renters for millions of dollars). They ‘hide’ their fees and charge more for using a card. Customer service does nothing but send you back to your property manager for everything.
Tired to pay my down payment and it supposedly didn’t go through. Even though my account shows funds pending. They claim I never paid but the bank says it went through. So now I can’t get my house because I supposedly didn’t pay. Such a SCAM!!!
Horrible customer service for the merchants out there. My most recent complaint is that they only deposited funds from part of our transactions that ran on 12/31/20 and since then nothing. They have approved over 8K but I have no access to it and can not get any of their reps to speak to me about this issue. When I call my only recourse is to file a ticket via email or the website- to which they do not reply. I have had replies from this company over 6 months later when they just close the ticket without even a follow-up. I have several customer cards that pull back because of “late presentation” and then RentPayment hits me with a chargeback fee. This company is going downhill fast since their website update in 2020.
RentPayment Company Overview
RentPayment is an online rent payment platform developed by MRI Software, a real estate technology company founded in 1971. Acquired by MRI in 2020, RentPayment is part of the MRI Living suite of property management tools. The platform enables tenants to pay rent through various methods, including credit cards, debit cards, ACH transfers, bank bill pay, checks, and cash. Payments can be made via the RentPayment website or mobile app, with options for setting up autopay and receiving payment reminders. For property managers, RentPayment offers features such as detailed reporting, integration with existing property management systems, and tools to encourage resident adoption of digital payments. The platform aims to streamline rent collection processes, reduce administrative tasks, and improve cash flow for property owners. RentPayment is utilized by a range of clients, from individual landlords to large property management firms, and supports various property types, including multifamily, commercial, and homeowners associations.