Retriever Merchant Solutions Customer Reviews
Retriever Merchant Solutions Company Overview
Retriever Merchant Solutions is a payment processing company that provides services to small and medium-sized businesses. Its offerings include credit and debit card processing, mobile payments, point-of-sale systems, and e-commerce payment gateways. The company supports both traditional countertop terminals and wireless solutions. Retriever Merchant Solutions also offers merchant cash advance programs and gift card services. Businesses using the platform can access reporting tools to track transactions and monitor daily sales activity. The company works with a network of independent sales agents to reach new clients, which has led to mixed feedback regarding transparency and contract terms. Some users report multi-year contracts with early termination fees. As with many processors, the experience can vary depending on the individual sales representative and the specific needs of the merchant.
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Recent User Reviews
Do not use this Company!! Worst ever. Run away from this company
Fees for non compliance is $ 59.95. 3.99 percent CC fees,
I closed my account and 5 months later they pulled $49.95 dollars out of my checking on an ACH. They said my account was still open. They admitted the mistake but I needed to re-open my account and take the stop order on my checking to allow a refund. Total frustration.
I went back to Square and have not had any issues
Most crooked company I have ever worked with.
Worst company to do business with because of their “scam” of making businesses become” compliant every three months and then rejecting the attempt which is then followed up with a $59.95 per month “fee” for NOT being in compliant. Will be utilizing Square from now on…
I closed my service with Retriever Merchant Services in September 2022 after 4-year contract of consistent overcharges, making my monthly fees from 5-8%. When the contract date was up I worked with a rep to close the account. When I asked him what to do with the equipment, he told me the leasing company was out of business and to just toss it. I kept getting charged for the equipment on my credit card and called back to find out what was going on. I had to contact the leasing company, Tech Capital (866-824-5327) and they were expecting to get the equipment back or I’d have to pay a $144 to close out the account. So now I’ve had 2 months of paying for equipment I wasn’t using plus another $144 for the stupid equipment. This has been an absolute 4-year long nightmare!!! Do NOT EVER CONSIDER USING THIS PROCESSING COMPANY OR THIS LEASE COMPANY!!! They are all a bunch of Crooks!!!
Pick again, run don’t walk. Unethical, immoral, dishonest. After cancel services and returning equipment we still had a balance. I called 3 years ago to cancel, their slick employee never canceled the contract and the continued to help themselves to withdrawals from my account.