Riverside Payments Customer Reviews

They are awful! I called at the end of my 4-year contract and requested that my account be terminated on April 26, 2024. I wanted all transactions to clear before May 1st, to get a new start with a different processor. The rep said that I would probably be paying more in fees with my new company, I told her that I’ve been with them since 2010 and at this point, I would pay double just to get away from Riverside! She noted my account and said that the retention department would probably be calling me to discuss why I was unhappy! Crickets…. My last statement should have been in May….charges for April. June, I received another statement! 25.00 statement and reg fee. I let it slide, thinking that it was just a delay in getting everything closed out. July, another statement! Same thing, 25.00. I call and talk with a rep. She looks up my account and says there are no notes on my account, no request to close it either! grrrrrr…. So, I explain it all to her as nicely as I could muster up!! Told her that THIS crap is exactly why I left them! She said she would make notes and forward it to the department that deals with closing accounts and that someone would be contact with me. Crickets….again!

Give it another month, hoping that they would just take care of it, close my account and credit me back for the statement fees. Pretty simple! Nope, I call again, get a guy this time. I am not nice! After explaining to him a couple times, he tells me that there are no notes on my account! No mention of closing the account! SERIOUSLY!!!! I said, I have processed nothing with you since April! I would think that would be a red flag of some type. I am an active small business….. why would there be no transactions all these months! I apologized to him for being angry, but told him I am sick of this now, and again, this is exactly why I dumped them! He said he would escalate me as he could tell I was very agitated! Said I would be getting a call in a couple days.

I contacted my credit union, and they said to bring my contract in showing that I was no longer under obligation to Riverside, and they would place a block on them. They couldn’t dispute the money that had been taken out of the account already because it was a business account, but they would decline any further withdraws. My December statement was again, 25.00, PLUS a 99.00 annual fee!!!! It had been 8 months since I stopped using them, but was billed a statement fee every month and no one has called me ever! I had just decided that I am not going to fight with them anymore. As long as they cannot take any more funds out, I don’t care! Not worth my stress and frustration. January 2025….another statement, 25.00 fee, I checked my bank account and it was not taken out of my account! January 29th, I get a call at 7:45 am on my business phone. My voice mail clearly states we open at 9! This Ally leaves a message, I almost deleted thinking it was a spam call. She said she needed to go over the terms of my contract with me!!! I am not under any contract with them!!! I tried to call her back; I waited for almost half an hour on the line. I am a business!! Sitting on hold, on my business line is not happening! I hung up and called back the next day on my day off and on my personal cell phone. I was on hold for an hour before getting a person on the line. Another rep, another line of excuses, Ally not available, the rep couldn’t help me, Someone from Merchant Satisfaction had to call me back. At this point, it’s just laughable! The rep opened a ticket for my complaint! She gave me a ticket number. After talking to her, I realized that Ally had also sent me an email the same day she had called that had gone to my junk mail. She had given me a ticket number in the email as well. Odd that no one has a direct number, no one can see on my account that I have called several times, can’t see a ticket is already open either!

I still got no call back! I waited a week! Called back again! I was on hold for half an hour before getting a very rude guy. I told him that I was supposed to be getting a call back from Ally, I had not heard from her. I gave him both ticket numbers and proceeded to tell him AGAIN why I am pissed and sick of playing their games now! He said that he was not able to help me, and I would just need to be patient {insert extreme agitation and eye roll} and that it had only been 7 days since Ally called!! I said EXCUSE me, but it has been 10 months of this BS now. Every time I call, I’m told that someone will call me back, no one calls, when I call again, I’m told there are no notes or requests to close my account and that someone will call me back! No one has called! 10 months later, after I put a block on my account, suddenly this Ally calls out of the blue to discuss the terms of my contract with me! At least have a direct line to call back and get this taken care of! And don’t tell me to be patient!!! I told him durring 10 months of this run around, I think I have been more then patient and I want this taken care of ASAP! He said my account was being reviewed, and all he could see is that it was set in cancellation status!! I asked him what it could possible need reviewed for? He said they had to see how long it had been open and what transactions had been done. I said, it has been open since June of 2010!! I requested it to be closed out April 26, 2024! Ample time to stop screwing around and playing these stupid games! I don’t have time for this crap, and I am NOT under contract with them, so nothing to review! How long does it take to look at my open date, and look at when my contract was up? I could send them a copy of my contract if that would help!

It’s just ridiculous! I just can’t imagine this company being so poorly ran and being in business for as long as it has been. It’s like a circle of rip offs! Between the awful leasing department that over charges for ccd machines, 4-year leases, and at the end, you still don’t even own the POS machined that is outdated and non-compliant, to the compliance company that you have to test with every year and if you dont, you get a 29.00 monthly fee for being non-compliant! I spoke with several top processing companies looking for the right one for me, I asked them all about compliance testing. NOT ONE require that. Everyone involved it the Riverside Payment circle are just standing around with their hands out, waiting for their fee!

I am still waiting for a call back from Riverside Payments, I have also turned them into BBB, of which they are NOT accredited with. This page states that they have an A rating with the BBB! Not true!

I will also leave a review on Google and Facebook!

I am sad that all these people have had the same issues as I have, but also relieved that it’s not just me that is being ripped off and given the run around!

Maybe a bunch of us need to contact an attorney and file a class action suit against Riverside and their affiliate companies that play alongside them!

Hi Trying to resolved a situation with Riverside Processing. Their customer service is not very helpful. The pos system will not work with my store. Have tried for 5 months to slove the problem with no success. I try to cancel and they will not allow me to cancel. I would suggest not to go with this company for any processing or anything.

Just want to cancel my credit card services as this company and they lied to us about the cost and contract and is now siphoning money every month for their services that we do not use. We unknowingly signed a 4 year contract and were also told that we could cancel which now they say we cannot! Every month they are siphoning money from our business account. At this time I have no resolution. You have been warned. I give them 0 stars!

The lied to us from the start and we waited until the term was up and notified them we would not be using them anymore. They said we have to wait until someone calls us to return the hardware, but after 3 months and a dozen calls to them, they still won’t tell us how to return the hardware and continue to charge us which we now have to dispute. Their customer service reps are liars and are extremely rude. Avoid this company at all cost.

Deceptive Sales Practices. The site claims “low rates” & does the opposite; charging higher rates & a FORCED 4 year contract. Furthermore, early cancellation is $700…& an ADDITIONAL $39/mo. for the following 4 years.

DO NOT I REPEAT DO NOT EVER USE THIS COMPANY . They promise you all these great rates but forget to mention all the extra fees they charge and hold backs . Don’t even try to balance your checkbook with the batches , that is a whole other problem . They will toss you around in the customer service side too but not one of them can help or know how to help . They should be out of business for all the issues .

Riverside Payments has failed to Integrate into my current software and have yet to process payments but are still charging me fees.

This started June 6th 2024 and it’s been an absolute Nightmare. They promised to integrate into my current software 100%,while lowering my Proc fees. I signed a contract with them under the pretense that they would be able to 100% integrate with my current software and there would be no need for third party apps, or manual entries because they use clover connect just like my current provider. They state they are offering me an “integration Solution” but it does not actually integrate with my system at all. Their solution is separate system next to my system. They won’t let me out of the contract, and they can’t perform the service at all because they failed to integrate Even after three months of incurring charges, we finally received the promised iPads. However, we were expected to process payments manually—a solution I explicitly expressed disinterest in from the beginning and would not have agreed to had I known. Their proposed solutions involve either abandoning our current software, in which we’ve invested thousands of dollars, for a less capable but compatible software or incorporating manual steps into our payment processing—neither of which align with our initial agreement nor is an integration solution.

They have charged me 5 times totaling $2408.91 and are only offering a refund if I agree to do “hand in hand” manual integration processing. I have been told several times By Nathan Daniel, and Carlie Sanborn on the date that I signed my contract and later on by Tre Borden, Austin Leamer, 100% integration gaurentee, and several others, that I was guaranteed satisfaction or I could be let out of my contract. Now they are doing back on that saying only if I’m not satisfied with the savings shown. I can’t see the savings because they can’t process my payments with my CRM.

Here is a quick timeline..

June 6th I got hit up by a Scams man (salesman) named Nathan. He swore up and down and guaranteed they could 100% integrate in our current software no issues. Even had me speak to Carlie on the phone so she could re-assure me. I was then told they would have hardware, and me up in running in a matter of days, but no more than a week. Someone would come to my facility and install all the hardware / software needed, and in a matter of a couple hours the new system would be in place, with zero change in my current process of how I am currently processing. Only thing that’s changing is who is processing my charges.

June 7th, Austin my Merchant Experience Specialist reached out to me, with a nice email letting me know that he was my “goto” person during the set up process every step of the way.

June 10th hadn’t heard anything else. Called Nathan and Austin, left a message

June 14th hadn’t heard anything else. Called Nathan and Austin, left a message, and texted Nathan.

June 19th Box of random credit card processing hardware arrives, but none of the stuff that was actually supposed to be mine. Called both Nathan and Austin again, not answer.

June 24th Called 1800 # on river side site, was told someone would get back to me.

June 26th, Email sent to Austin, Phone call to Austin, Nathan, and 1800# still no support.

June 27th Samantha Reached out stating our CRM was not supported by their software.

July 15 Deduction of $633.79 from my account for Services not rendered.

No communication until 13 August When they confirmed they could not integrate.

14 August Tre Borden Reached out to talked to me, sent me a “guarantee” that they could integrate is what he stated. He then went on to state the CC Processing equipment they sent was an error we were supposed to get Ipads, and he would have those sent out right away, they would integrate with our software, and everything would work without issue, there was just a misunderstanding. What he actually sent says they will save me money if I just let them set up their equipment and I introduce extra manual steps in my payment processing.

August 15 Deduction of $443.78 from my account for Services not rendered.

August 23rd, Mate contacted me with same message of system does not integrate, must use third part site, has no knowledge of ipads from Tre, she will look into it.

9 September Mate calls back Ipads in route, but still must use 3rd party site and manually enter debit info. This is not an acceptable Integration solution.

16 September Deduction of $443.78 from my account for Services not rendered.

15 October Deduction of $443.78 from my account for Services not rendered.

17 October Austin calls back to let me know Ipads are on the way.

October 24th Austin Calls, Ipads received, tells me to make sure one is charged.

November 14th Austin Calls to set up appointment for mate to install Ipads.

Nov 14th, Mate calls, to install 3rd party software. I stop the process as this is 100% what I do not what to introduce to my payment system.

15 November Deduction of $443.78 from my account for Services not rendered.

Nov 21 Carlie Sanborn, calls me, I ask for a refund of the past months they have charged me for and for them to cancel my contract. She tells me they will refund my payments, but only after I agree to let them install their software and start processing my cc payments.

December 9th Carlie Calls we go over everything again, I explain to her that the company cannot provide the service and I would like out of my contract. She says they will not let me out of my contract even though she understands they cannot provide the service they guaranteed. Her answer is they are offering an integration solution. Their solution is for me to run my CRM as normal, get the price from that, then go into a separate website, type all that information into it, then add the price, then have the client do their credit card. I don’t believe that to be any type of integration at all. To Date, I have been charged $2408.91 for a service that has never been provided. She transfers me to another agent Fahad Hamad, who tells me basically there is nothing they can do for me.

Below is the definition of an Integration Solution.

An “integration solution” is a software system or set of tools that allows different applications, systems, and data sources within a business to connect and seamlessly exchange information with each other, creating a unified and streamlined workflow by overcoming data silos and enabling smooth communication between various platforms; essentially, it’s a way to bring multiple systems together to operate as one cohesive unit.

Just be careful and save yourself the headache.

Troy Heilman

RTN Dog Training and Boarding

Auburn, AL

sales person stopped by my shop and gave me deal that i will be saving much more on credit card fees with them. I got flat rate fee program. They had me sign the contract i trusted them that what was told to me verbally is same in contract. so i signed it. The day of installation of pos they told me totally different thing that i would be charging my customer fee for using credit card which i would never agreed before if i knew. Now i want to cancel my contract told customer service everything they are not canceling my contract.

****STAY AWAY FROM THIS DECEITFUL COMPANY****This company treated us like s***. I filed a civil complaint in 2023. We won around 3000.00 but never saw a penny. They are still taking $106.00 per month from our checking account. The bank said we would need to close our current account and open a new account. I don’t feel I should have to go through the trouble of notifying and changing account numbers for all our automatic payments. We sent Riverside a Cease and Desist order to stop illegally taking our money. I got a response from their attorney stating I had the wrong company name on the Civil Complaint. I listed the name as Riverside Credit Card Processing. He informed me that their name is Riverside Payments. I sent copies to the head honcho’s at Riverside as well. I have documented over 100 calls and at least 50 e-mails. I stopped using them in February 2023 when I cancelled my contract. They have not attempted to contact me or offer any solution. They have not heard the last from me! I will fight them to the end. What’s right is right. How do they think they can take $106.00 a month for over a year after a contract is cancelled and provide nothing in return. That is theft by deception in my book!

I wish I had read this article sooner. We have had the same experience as almost everyone else in these and the BBB complaints. The sales rep Ezra came into our shop and completely lied to us. We said no, we are not interested in switching from Square because if we don’t like Clover, we are stuck. Ezra said “oh no no if you don’t like Clover you can leave at any time!” We said, well that sounds nice but we don’t believe you unless it’s in writing. So he got us a letter from his boss stating we could leave without penalty IF Riverside wasn’t meeting their promised processing rate. Not exactly what we asked for, but the rate was what we cared about so we said ok.

He said he’d like to get the contract taken care of immediately as he wouldn’t be in our area tomorrow. Knowing how vehemently opposed we were to binding contracts, he completely neglected to tell us that by signing this contract we were also signing an unbreakable FOUR year contract for Clover equipment rental, totaling around $5k. Mind you, the equipment can be purchased for less than $800. The contract arrived in our email, and 17 minutes later this zillion page contract was signed. How did it get done that quickly you ask? It’s because the sales rep was right there telling us “on this page, it’s (lie lie lie)- sign here.” He did that for all the pages. There was nothing that looked like a rental agreement, but there was suddenly a “glitch” where he had to resend us the contract. We believe, but cannot prove, that he slipped those pages in at this point. We never would have agreed to that kind of contract, even if we did have it in writing that we could cancel. I promise you, we never saw those pages. Anyway 2 years on, rates were never met, fees rose, new fees were added, and it was costing way too much money. Riverside never actually delivered in the promised rate, so after giving them lots of time, we decided to cash in on that letter and request a cancellation. We even have documentation from them admitting they had not been hitting the rate. However, the customer service rep Emily said we could not apply that letter unless we let them process for another 30 days. Nowhere in the letter does it say this. Can you guess why they wanted us to do that? Exactly- they wanted to fudge the numbers to be able to say “see? We’re saving you money! You can’t cancel! The letter is void!” So needless to say, they will only let us leave if we pay a $695 cancellation fee, and pay off the remaining $2400 for the $800 equipment that we already paid $2400 in payments for. Look I understand that we should not sign contracts without having a lawyer look them over, but first of all we had what we thought was a binding letter, and secondly, who on earth would think that what the sales rep is telling you is the exact opposite of what’s in the contract? How is that good business for Clover? We’ve never encountered such unscrupulous business practices before, so we just didn’t know. We were too trusting. We are disgusted to read all these comments, all over the internet, about this horrible company.

We belong to around 2 dozen Facebook groups for business owners, and every time people ask for POS suggestions, we see “run run run from Clover.” I wish I had seen these, but now at least I can warn others.

Like most everyone else, I was duped into a contract through deception and lies. I was told I could get out of the contract if they did not save me money on my current processor. For the first 3 months I proved to them they were more expensive but still refused to let me out of my contract. I rode out the 4 years and just before the contract was up, I received a call from someone saying they were going to lower my rates “because of covid” and this was in 2022. Like a fool, I believed them and Zechariah Gurwell got on the phone and pressured me into signing documents without letting me read through them. When I read back through them I noticed it was a new 4 year contract and all the fees had doubled as well as new equipment costs. I e-mailed, called, and left online reviews everywhere daily until they finally canceled that contract. I finally found a processing company I feel I can trust and called in over a week ago to cancel my services with them but I have to “wait for someone to get it taken care of and call me.” So I’ll just go back to calling, e-mailing, and reviewing them until I get that confirmation. If you need a little ammo in fighting these crooks, do a google search for “Zechariah Gurwell” and you will see that he is a convicted child molester.

This has been the worst most deceptive experience ever! I don’t know where to begin. The sales rep said the lease cost was the monthly processing and i should get as much equipment as i wanted and it wouldn’t cost any more. They have been charging 500 a month for 4 pieces of equipment, and another 120 for insurance on that equipment.

Processing was to be 1.48% which is less than 3% i was paying yet they have taken from 4.1-8.1%. They even took a charge of $399 one month and they couldn’t tell me what that was for. I have asked multiple times what was going on and why was i being charged so much and could never get an answer they said they were”working in it”5 months later its just getting worse. The fees never matched the monthly processing statements but they removed hundreds more from my account. My sales rep Michael basically disappeared when issues starting arising. They also said everything would SEAMLESSLY transfer from my old system to my new system and they would take care of transferring everything. They said send me your menu we will set everything up. They did nothing. I had to pay to transfer customers. The memberships were supposed to transfer easily but once signed up, it was not possible to move them. So uve had to use 2 systems. Gift cards never were transferred into the new system. The waiver system i was using wouldn’t work with the new system so i had to start over there too. So bottom line i paid more than double what i was paying but i was supposed to see huge savings and their customer service is horrible.

Riverside payments is a terrible company. First the person that talked me into signing my life away, rushed me through the process and didn’t let me read the contract on my computer. She had me sign on my phone and I couldn’t read all of it. As soon as I did, I called and tried to cancel…they all told me it can’t be cancelled. They keep taking money out of my account, even after I stopped using their machine. I have spoken to many people in this company and get nowhere.

This company has been ripping us off since we started using them. They are taking money out of our account that isnt owed to them and then telling us they will refund us the money back and we havent seen any refunds. Charging us an annual fee when we just opened not even 6 months ago. Charged us two times said they would refund us and we still havent been refunded. also charged us for our ss# or tax id # being incorrect which is false as well. We had an agreement with the sales person and riverside has breached there agreement with us and we want our money back. I advise anyone who considers using them to reconsider as your bank account will get drained. they dont send us anything letting us know they are taking money either. I am contacting the better business and letting them know what is going on and will no longer be using the service.

terrible, dishonest, unethical and unprofessional.

Terrible company. They use telemarketers who spoof numbers and continuously cold call businesses to the point of harassment. I’ve asked them numerous times to remove our number from their call list, but they keep on calling. I’ve booked appointments with their sales reps and ask them to please remove us from the call list. But no, they just keep on calling. I wouldn’t to do business with this company if they paid ME.

I would not do business with this company. At best they use deceptive practices in order to get you to sign (e-sign) a long term equipment lease agreement. The equipment is of little value in comparison to the monthly charge. Not a good company to deal with. NEVER sign anything having to do with an equipment lease. it is a rip off. Person came in and sold service and have not been able to contact since.

A sales rep came in in November 2023. He was polite and new to the company, I was his first pitch. I let him do his thing even though I was overall happy with my current processor. He did quote a savings, which surprised me, because no one else had managed to do that. It was enough for me to consider changing. I reached out to my current provider to give them a chance to counter offer and after a week they hadn’t contacted me back so I switched. Biggest mistake I could have made. Out the gate I was being charged weird extra’s and things that didn’t make sense. The first bill for the equipment lease was insane, and I found out after the fact that it’s because they charge the first two years sales tax up front, I was assured that that would be refunded if I canceled though and another almost $400 in unmentioned charges were refunded, but they even charge me un mentioned insurance n their equipment saying I can only get that removed with a statement from my insurance that they will cover the equipment. I was forced to get a second account with them with TSYS/Cayan to make it work with my POS which wasn’t mentioned in the initial pitch and upped my total cost by $100 a month, and when I ran the %’s I wasn’t saving over my previous provider. They promised several refunds that have never been given. They state in their sales pitch that if they can’t save you money they’ll move you to someone else. In February they run a savings check on my account and admit that I am not saving money; they again promise a refund that is never seen. In March after spending way to many hours fighting to even be equal in expense to my previous provider I wanted out and told them as much as well as reactivating my previous provider. They wouldn’t respond to my requests to close the account for almost two weeks until I included the direct emails of higher ups from their webpage. Even then it took them more then a week to reply. I finally get a phone call, and am told I will be allowed to close my account and the early termination fee will be waved, but I am also informed that my equipment lease in non-cancelable, through Finova. This is the biggest scam, shadiest, most horrid way to do business that I have ever seen, but I feel like I can still end things early and still don’t want to be part of Riverside Payments. These practices and predatory and misleading at best, and should be downright criminal. I get an email after the call stating that they actually won’t be waving the early termination fee as from they check I am saving money. I still have not received the refunds or changes to my rates that they promised in February which only possibly shows savings if they ignore the increased charge for equipment lease insurance and the extra cost of TSYS/Cayan. I replied requesting all future communication be in writing and stating that I still wanted the forms to close my accounts as well as my original contracts to review. The company now isn’t responding to me. I will be filing all the complaints I can and reaching out to their Acquiring Bank Wells Fargo.

Surprise fees all over the place and I have yet to receive any of the funds that have been charged since switching to them as a processor. I have tried to contact them multiple times a day, every day this week and only got one response when someone actually answered their phone. We are 100% e-commerce and don’t need any terminals. I was very clear about this. I was sent 8 terminals and am being charged $1200 per month for the “non-cancellable lease” of said terminals. I tried to look at the actual agreements that were signed and I no longer have access to them. Weird.

I started using them in October of 2023. I was a new business owner and thought it would take away some of the fees I had previously been paying they showed me where I would save money with them. I told them exactly what i liked about the equipment i had and the importance of some of the features for me. The equipment process was a hassle, at first the sent me a credit card machine that looked like it was possibly one of the first ones ever used. Finally got them to send another one and still wasn’t what I had expressed that i needed, they offered me no help to be able to fix the system to do what I needed. I am still unhappy with the equipment. When I told them I wanted to cancel less than 30days into the agreement and had not even used the machine yet I was told there was no way to that. No matter how little or much I use the pos I am constantly being charged hundreds of dollars a month i have been trying to get someone on the phone for months. They have yet to return my calls. The amounts they are taking are making it impossible to keep my small business running.

I have been in business for 13 years and this is the worst processing company that I have dealt with in that time period. I was promised things by the sales person that came into my store that simply were not true. The sales agent was brand new and I felt sorry for him. I asked him questions and he must have called his manager 6 times. I was told that they would handle cancelling the old company which they did not do and I was eventually told by their customer service rep over the phone that I was responsible for that area. I was told that someone would come to my business to install their equipment and make sure that I was satisfied. That did not happen. Finally I got into a dispute with the company and their risk department suspended my account without notifying me. Luckily I had the foresight to see that I would be parting company with Riverside so I kept my old company active. I just simply plugged the old machine in and kept going. Their customer service offered to reinstate me if I behaved myself and I told them to F@ck off. TAKE MY ADVISE AND STAY AWAY FROM RIVERSIDE PAYMENTS.

If this had a negative rating number or star, it would be negative 5 out of 5. I started using Riverside Payments along with Clover and using the Clover card processor. I don’t make many credit card transactions in my small sole owner business, but I thought it would be a great thing to pass on a lower fee to my customers who do use it to pay me. What a huge mistake! Since I am able to keep a very close watch on my card processing fees, this company still owes me 154.99 in OVERCHARGES above what they set my card reader to charge a fee of 2.5%, which was supposed to more than cover my charges with this company!

My first transaction was 3/14/2023 and the last transaction I made with them was on 5/10/2023. I can only imagine the people who sign up with this outfit who does a larger volume than I do, and who doesn’t keep track of their transactions, how much are they ripping them off?? I am just happy that I did pursue getting out of this contract early, and somehow, was able to get them to waive the fee. But when I asked for my 154.99 back, I was told by Emily S. that because they waived the 695.00 termination fee, that I wasn’t going to get that back. My next stop is the BBB and any and all places I can tell people that they are FRAUDS, and do not hold up to their end of the bargain..

Your rep Zechariah Gurwell is a fraud.. I told him I was not extending any services or needing ANY new equipment and 2 weeks later 2 different cheapo credit card machines arrive and now I’m being charged almost 300 a month for them.. this company prays on STEALING money from hardworking small (very small) businesses that simply cannot afford this fraudulent crap. I’m trying to put 3 little girls thru college and riverside payments is literally stealing from me.. this is the most dishonest company in the world and I wish that POS Zechariah would have the spine or the guts to call me and do the right freaking thing.. your a crook Zechariah Gurwell and I hope everything you do comes back to you in life 10 fold

Dealing with Riverside has been an absolute nightmare! I don’t have enough time to talk about how every step of dealing with them is a fiasco. I trusted them at first because they had a local rep. But soon after setting us up he left Riverside because of “issues”. Now I’m not surprised!

Four MAJOR problems with Riverside:

1. The mystery, three-year contract you find out about well after you have signed up, that claims you owe them nearly $1,000.00 each year for processing machines. If you cancel your relationship with Riverside you find out later about the contract and the machine company, that you never heard of, claims you owe them $3,000.00!

2. You end up paying way more than they said you would. But you don’t know if you are getting the rates they offered because you get random billings from different sources and you can’t track the transactions or charges assessed. The slick talking salesman from Riverside said that they were a one-stop-shop and had eliminated having to deal with other services in order to use theirs. That would turn out to be the second biggest lie I ever heard since we were getting billed from 3 or 4 different sources every month and couldn’t tell what was what.

3. We spent hours on hold waiting for their customer service to try and get information for us and then passing the buck and never solving the problem. Ever! They had no clue. A complete mess.

4. Months after trying to cancel their service, over and over again, we were still getting charges from them and their affiliates. We had to initiate a $40/mo. service with our bank to stop them and the affiliates from debiting our checking account every month. It’s the worst it gets. You don’t even know where the charges are coming from! Once we initiated the service with our bank to stop erroneous debits to our account, First Data Merchant Services crawled out from under a rock wondering where their money was and threatening that we owed them $3,000.00 if we break the mystery contract. There is no way we would have signed up if we had any idea they would be charging us nearly $1,000.00 each year just for the machines, which we never wanted or needed. Once you give them permission to debit your account they never stop!

Riverside fits multiple criteria of being considered a total scam! If you are considering them, all I can say is RUN! AWAY! Unless you want to experience deep frustration, similar to what you may be sensing in this review. We ran… back to our previous processor and vowed to never leave them again! No problems there!

Terrible customer service I can’t even use my card reader and because these people are so concerned about getting money. Have uploaded countless documents to try and authorize my account and nothing has been done they have held 15,000 of mine for almost a week now. Hard to run a business and pay employees and order inventory when your credit card company has your money. This company is a freakin joke -5 stars for sure

Derek Garvin owns PB payments, we we were unfortunately conned into using. Riverside Payments is on ALL of our statements and who we are supposed to call for any customer service needs. They are very much in business with one another.

SCAM REPS, LIES, OMISSIONS, & EXAGGERATIONS THAT COST YOU $$$ & TIME. 06/01/22-We had a good relationship w/ them as a customer for 4yrs. Nicole Fritz called us 5/17 & said she was our new acct mgr. Prior to, fees were taken from our acct monthly & equip cost $153.35/month. She wanted to adjust our existing Riverside plan to apply new COVID relief discounts. We asked if this would change our agreement aside from new discounts (she said NO), change how batch fees were collected (she said NO), & if everything except new discounts would be the same (she said YES). With our long Riverside history we trusted when she hurriedly asked for a drivers license copy & e-signature. Nicole switched us to April Everhart. We asked April the same questions & got the same answers. Neither was trustworthy. Where we’re at shows they don’t care that they don’t know what they’re saying, or they just lie. 1 or 2 days later new equip came. Riverside tech support called & said to install it. We said the only change was new discounts & weren’t expecting new equip. Nicole & April didn’t mention new equip when asked about changes. Tech support said to replace existing equip as new discounts were programmed in the new equip. We trusted that. Then FEES BEGAN LEAVING OUR CHECKING ACCT DAILY, not monthly. Then new equip COST MORE ($169.60/month= $195/yr MORE). NICOLE FRITZ & APRIL EVERHART MISLED US INTO SIGNING A NEW MULTI-YR LEASE UNDER FALSE PRETENSES. Daily fees were an instant issue. We have fraud protection against unknown ACH withdrawals from our checking acct. As each card batch closed daily thru Riverside’s equip they wanted to take fees via ACH from our acct. Fee amounts weren’t disclosed on batch slips or online before our bank’s ACH approval cutoff time. April said she’d fix it. Never happened. We kept calling Riverside to verify pending ACH fee amounts. They’ve not confirmed the fees or haven’t replied before our bank auto-rejects the ACHs in the afternoon. They can’t verify the fee amounts before 2pmEST, halting them from pulling what they’re presumably owed, so they’re not funding us our sales batches. We called cust-service to fix this so fees leave monthly again. They say the change isn’t possible w/ Nicole & April’s concocted agreement. We called acct mgr Nicole to see if she could manage our acct. She won’t help; says she strictly sells. We learned what a chaotic mess Nicole is. She’s removed herself from all issues she’s caused & couldn’t care less. Riverside’s blessing & April’s support let Nicole present herself as an acct mgr advocating for existing clients. She really just says whatever to sell a plan you don’t need at greater cost. April will parrot Nicole. Neither will address the wrong info they delivered. Cust-service is unwilling to fix Nicole’s acct change. Each SURPRISE Nicole & April LEFT OUT has been against our business’s well-being. Look out new customers, this is how they treat existing clients. If Nicole Fritz calls you don’t engage. Just hang up. LEARN FROM OUR MISTAKE in dealing w/ Riverside’s greasy tactics. 06/02/22-Phil from Riverside called & is going to look into why the agreement Nicole & April sold is a mess. We’re trusting Phil to help so we receive our sales, less process fees owed to Riverside. Phil thinks it will be settled soon & knows we will no longer be in the good old lease or garbage new lease. 06/16/22-It’s been 14 days since Phil & I spoke. A MONTH since Nicole & April messed up our merchant processing. We sent all equip back w/ UPS, delivery was 06/13 (UPS Tracking 2 boxes: 1Z6XX7080357793560 & 1Z6XX7080358651578 ). GET ACH PROTECTION ON YOUR BANK ACCT IF USING RIVERSIDE. We had to reject a charge for equip we returned. 06/24/22-Collections called for payment on the returned equip. A Riverside stmnt history pic & unfunded batch pics are posted w/Google review. Now-These problems cost real time/$ and are yet unresolved. We put plenty good faith, courtesies, & time in w/ Riverside to fix before posting.

We are very unimpressed with Riverside Payments. Our salesmen (Tre and Zachariah) lied and deceived us to get us to sign with them. They promised rates that beat our current provider. We are at 3.75% with our current provider and they promised to come in at 2%. Completely leaving out the fact that they also charge 1.75% so we are still at the same rate we have with our current company. Tre and Zachariah also stated that they would pay for any cancelation fees we had with our current company. They also stated that they “took care of everything with canceling with our current company because breakup calls are awkward”. We assumed everything was taken care of; until a month later when our current company called us and stated they hadn’t received anything stating we wanted to cancel. After emailing Riverside about not canceling our current contract, I got a call stating I would have to call our current company while a Riverside rep stayed silent on the phone call and “took notes”. So much for no awkward break up phone call. When we signed the contract online, Tre and Zachariah made sure to go over each page VERY quickly and left out a lot. We are trying to cancel our contact with Riverside because we beyond unimpressed with their business practices and customer service. We have been with them less than 90 days. They are telling us we have to pay $2500 to get out of our contact. Unbelievable after all the lies we have been told. We have also requested copies of all phone conversations because they record them and they have completely ignored our request multiple times. Jennifer Ensminger (Director of Operations) called to discuss our issues and the fact that we wanted to cancel. She had an answer for everything we were lied to about and had no interest in making it right. She also claims that there just so happened to be an issue with their phone lines when the salesmen spoke to us. Convenient that the calls that prove all the lies and deceit are not available. Run the other way from this company!!!!

I think Riverside Payments having a 2 star review is very generous, this company is just truly awful especially if you are a small business and depend on your money being deposited to your account in a timely manner. I switched and never should have, they give you all the info you want to hear then when you switch and find out that what you were assured is not what you get and when you question it all you get is excuses and you are locked in and costs a fortune to get out of. Since I have switched my deposits are not going in daily always and excuse (last company used first data merchant same as this company and never a problem) if you had an American express if you didn’t batch on time or they say it was a security alert, prime example my batch last night was 5800.00 which was batched on time 3pm riverside time no American express no refunds or credits so this morning they only deposited 440.00 of MY money cant not get an answer as to why they decided I only got a partial deposit. This happens at least 2 to 3 times a week and if you are trying to match your quick books up with deposits you have to try and figure out what combination of invoices they choose to deposit. I highly recommend if anyone approaches you from this company show them right back to the door.

I only wish I had looked into this company before I signed any documents. The sales representative lied about everything that she said. Now I am being notified that I must pay the full lease amount for this equipment that I am not using. I was promised great customer service, you can’t get a straight answer from anyone, and no one calls you back. Prices aren’t what I was told, they are inflated. Lower rates are what I was looking for and that is the opposite of what you get. They were to buy out my current lease and they have yet to do so, it’s only ben 6 months. Last time I called to ask about the lease buyout I was asked If I had that in writing, I just hung up the phone. This isn’t the end of this, I’m sure. Probably will be sued for just giving another company the opportunity to do business with me. DO NOT LET THEM IN THE DOOR! They are crooks and will take advantage of you.

Joining riverside payments was the worst business decision I’ve ever made. Extremely slow customer service, predatory contracts with hidden fees and extensions, huge cancellation fees, and expensive leasing fees without the option to buy the equipment. Cannot recommend, avoid for your own well being.

They are the worst of the worst!! They had to cancel mine because it could not be connected. They have and continue to take money out of my account. This is theft!! The phone number for the clover equipment is nothing but recordings, never being able to speak to a person. This has been going on for 5 months now with no resolution. Like I said they are the worst of the worst!! If they call pitching their sell, I suggest you just hang up on them so you can enjoy the rest of your day. A 2 star review is too good for them.

I am very disappointed with this company. I was very wary of changing companies due to the bad experiences I have had with credit card processing companies. I did explain this to Michelle when she came in to give me a quote. I was getting good rates but was told they could get me a little lower and promised no more than 1.6 (current company was 1.7)and that deposits were made daily and if I did not get service I was promised her supervisor Alica said I would be able to cancel no problem. So first bill comes in at 2.2 and deposits are not made daily example one week Thursday deposit did not go in but Fridays did then on Tuesday morning Fridays deposit along with Saturdays and Mondays all went in together (that would not be a problem but I have to match quickbooks deposits with daily sales not easy to say the least). I reached out to company and then was given a discounted rate down to 1.7 still not the 1.6 promised and told they could not make sure deposits were done daily as I had been told. I asked to cancel service because was not what I was told that I could not cancel without at least a 600.00 fee and then what ever the First Data Merchant was going to charge me for cancelling the machine. So I would advise make sure you have everything in writing because apparently they will lie to you and tell you what you want to hear to switch then you are stuck. I also was told they would send me a check for 1400.00 to get out of old account to switch to them and that never happened either.

We are very unhappy with our services and time at Riverside Payments. We have been lied to from the beginning by our sales representative, and the company. We were told there would not be many fees, and that we could leave whenever we would like to. We were also told that we would have a local representative to help us out with things. All those statements were untrue. We did not have a local representative, and we had an insane amount of fees just about monthly that we were not told of ahead of time. We also were in a contract we had to pay over $600 to get out of, even though we were told we could get out whenever we would like. We do not recommend Riverside to anyone, nor will we ever go with Riverside again.

We were also not made aware that Ascentium Capital (for our card machine) was through another company, we were under the impression that it was all through Riverside. When we went to cancel and return the card machine, we had to pay another amount of over $1,000.00.

Sales representative was also very misleading. Seemed to say what they needed to make a sale, not the truth.

I sold my business and reached out to Riverside Payments to cancel my account. There were some bumps along the way, but Hanna went above and beyond to help resolve the issues. She has been the best!! Very patient and great customer service!! Thank you Hanna!!

I called Riverside Payment and Robyn help with all the question that I had. Customers Service is Great. Thank you so much Robyn your excellent.

Just another shady processor. I terminated them in June 2020. They continued to charge my account every month. They asked me to provide bank statements to prove their excess charges. They then refunded me $99.00 and ignored the other $617.00 they owed. Do not do business ess with them.

I had a payment systems representative (Corrine Jacoby) leave a business card at my previous business, saying their company (Riverside Payments) offered cheaper fees and w/ NO contract.She then stopped again as I was getting ready to leave town and long story short, she said the company required a signature to proceed with a proposal of the Monthly credit cards fees and rates.

I currently had my own credit card terminal that processed both our credit cards and loyalty cards.

I was reassured that at NO time, if I decided not to continue with their services, that I could cancel at ANY time without the worry of a binding contract, so she said I had nothing to lose and that it was something that their company took pride in because they would do what it took to accommodate their customers.

We did the switch from Bank of America to Riverside payments, she requested a copy of my drivers lic, and a Voided check w/ my signature and then they downloaded their file to my current terminal and we were up and running.

I left town that next morning, and got a call informing me that our loyalty cards were not going through our terminal.

Enter Northern Leasing Company… I have text messages back n forth with Corrine at which time I was told our current terminal did not support the loyalty cards. She said she has to provide another terminal, I told her there had to be another way because I was NOT buying another terminal, she said I WOULD NOT be charged, I’d only have to pay a monthly fee to process loyalty cards…so then we had 2 terminals, one for credit cards and one for loyalty cards.

Again, I was NOT in town and she said she would fill out the proper paperwork to get that up and running.

For weeks after that, I never seen her nor did I have ANY paperwork, she kept saying she’d stop by to drop it off and kept making excuses until 1 day she finally blocked my calls and would not reply.

I contacted Riverside payments to get in touch with her, asking for my documents and she apparently was not an employee anymore.

Then the terminal that SHE said we needed, quit working, I called Riverside and the Tech I spoke to asked why I had 2 terminals? I said, because I was told by Corrine that my terminal didn’t support our loyalty cards…

His response after a brief investigation, says, yes it down, we just have to download a different file.

Low and Behold, the Tech, got MY current terminal that I owned, working and accepting BOTH credit cards and loyalty cards. I was told to return the other terminal because I didn’t need 2 terminals.

I returned it with a return receipt signature required, and got an email confirming Northern Leasing Systems received it.

They told me the final monthly payment due, which I mailed a check to the addrsss they gave, writing payment in full on the bottom.

Then weeks later, I’m being harassed by a Ruben Garcia, after multiple vulgar and threatening conversations with him, he tells me I signed 5 year lease and I owed a ridiculous amount of money, I didn’t have a copy of those documents that he was referring to, he wouldn’t email them to me, so I had to contact Riverside to request a copy, it was only at that time that they emailed a copy of the documents and I had NEVER seen them prior.

I then contacted Northern Leasing Systems and told them, I believed it to be fraud and misrepresented by the sales representative.

They forwarded me to fraud department for my complaint.

More time passed and Ruben kept calling saying, it didn’t matter what “Client Services’ told me, I had to only deal with him and regardless of what I said or submitted, I owed that money.

At this point, by NO means was he a professional, constantly, verbally abusive, yelling at me so he could interrupt me and talk over me. I knew I WAS NOT going to be bullied, especially because I was the victim in this whole thing so I emailed the Company letting them know.

Ruben nor the Company would respond to an email and I’ve exhausted ALL my attempts in resolving this matter, and I certainly DO NOT deserve to be treated like that.

Currently Things had been quiet for about 8 months, until I received a ‘DEMAND LETTER” dated for July 10, 2018 with a balance due FROM Ruben Garcia

So this morning I called to speak with him to get his email etc and explained why, and he exploded, the conversation was extremely upsetting, again with him being vulgar, yelling, not wanted to resolve it.

After I told him, I was turning it over to Attorney General, he got more defensive and said “you know, get OFF my phone” HE then hung up on me

So here we are, I’m not sure what do so I started researching the Company and there’s been endless claims of representatives fraud and forgeries of contracts.

I’m LIVID, I DON’T want ANYONE else to be taken advantage of and I want to hold this Company accountable for their unethical practices.

Thank you

Trish