Sam’s Club Merchant Services Overview
Sam’s Club Merchant Services is the merchant account division of the Walmart-owned wholesale retailer Sam’s Club. Sam’s Club Merchant Services is “powered” by First Data, which is another way of saying that Sam’s Club lets First Data handle all aspects of the actual payment processing. From a merchant’s perspective, this means that Sam’s Club Merchant Services is simply First Data, and that there is no special “wholesale” discount to be had through the company.
That being said, Sam’s Club Merchant Services does extend perks to Sam’s Club Plus retail members, including OfferWise customer insights, SpentTrend market analytics, and Business Track, an online account management tool. Sam’s Club Merchant Services offers many of the same products and services as First Data, like the Clover tablet-based point-of-sale system, mobile payment processing equipment, EMV-compliant credit card terminals, e-commerce solutions, loyalty programs, and buyer tracking. Sam’s Club Merchant Services offers 24/7 phone support to its merchants as well as chat and email options, but merchants should be aware that these channels are serviced by First Data. Rosalind Brewer is the CEO of Sam’s Club.
At a glance
Founded: 1999
Location: Bentonville, Arkansas
Acquiring bank: Wells Fargo Bank
Website: samsclubms.com
Phone number: 888-723-2417
E-mail: Contact form here
Sam’s Club Promotional Video
Online reputation and reviews
Sam’s Club Merchant Services has received only a few dozen negative reviews across all merchant forums. Given the fact that the company claims to serve over 50,000 merchants, this is an impressively low complaint total. However, it’s worth considering that many complaints from Sam’s Club Merchant Services merchants may only name First Data as the offending party and therefore be more difficult to track down. The available Sam’s Club Merchant Services complaints mention undisclosed fees, confusion over the company’s relationship with First Data, higher-than-expected pricing, and poor customer support.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Sam’s Club Merchant Services at this time.
Have you used Sam’s Club Merchant Services for your business? Rate the company at the top of this post and tell us about your experience in the comment section below:
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