Securus Payments Overview
Securus Payments is a merchant account provider and ISO of First Data based in Portland, Oregon. Securus also operated under the name “PayProTec” prior to the 2014 acquisition of both companies by the publicly traded Excel Corporation. Following that acquisition, the PayProTec name was retired. Securus claims to have been named one of the 100 fastest-growing companies in Portland by the Portland Business Journal and to have been #372 on the 2013 Inc. 5000.
Securus Payments offers point-of-sale software and hardware, e-commerce solutions, a virtual terminal for PC and Mac, check processing, conventional credit card terminals, gift and loyalty programs, and merchant cash advance. The company offers customer support by phone and by email, although it’s possible that First Data may handle some of its customer service. Steven Lemma is the CEO of Securus Payments.
At a glance
Founded: 2009
Location: Portland, Oregon
Acquiring bank: Wells Fargo Bank
Website: securuspayments.com
Phone number: 866-649-1324
E-mail: [email protected]
Securus Payments Promotional Video
Online reputation and reviews
Securus Payments has received an inordinate amount of negative merchant feedback across all consumer protection forums. Despite the company’s primarily regional presence, there are hundreds of negative Securus Payments reviews to be found. These reviews overwhelmingly mention a combination of deceptive sales tactics and unexpected fees. Specifically, they state that Securus sales agents will contact merchants with a high-pressure sales pitch that does not disclose mid- and non-qualified transaction rates or the company’s almost $500 early termination fee. Another major point of contention is the company’s long-term equipment leases, which typically last four years and cost far more than the purchase price of the equipment.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Securus Payments at this time.
Have you used Securus Payments for your business? Rate the company at the top of this post and tell us about your experience in the comment section below:
Absolutely the WORST COMPANY. SCANDALOUS!!!
Stay away from this terrible company. Lots of hidden fees, getting support is so inconvenient or next to impossible. They lease you the equipment and lots of other companies give you equipment for free when you sign a contract.
STAY AWAY from Securus Payments…I would never recommend a company that would charge you for not using there product for over 3 years & neglect to contact you. My father who is 76 years old didn’t notice the extra charge every month & this company who we cancelled with in January of 2015 was of no help what so ever (2018 now). Not in returning any of the extra money spent or sending proof that a cancellation had or has again taken place. They are very costly & customer service sucks, plus your lucky if you even get someone to answer the phone after being on hold for 5 minuets.
Not truthful and very pushy people. They roped me into a $4000 lease when I was told there was no contract or charges for the terminal or cancellations. There was a cancellation fee and they put the terminal lease on my personal credit and auto-draft $75 every month!