Shopify Customer Reviews
Shopify Company Overview
Shopify is a cloud-based e-commerce platform that enables individuals and businesses to create and manage online stores. Users can design storefronts, list products, manage inventory, and process payments through a single interface. The platform supports both physical and digital products and includes tools for order tracking, shipping integration, and customer management. Shopify provides customizable themes, a built-in payment gateway called Shopify Payments, and compatibility with third-party processors. It also offers point-of-sale (POS) systems for in-person retail sales. Merchants can expand functionality using apps from the Shopify App Store, which includes marketing, analytics, and fulfillment tools. Subscription plans vary by feature set, and transaction fees apply unless using Shopify Payments. The platform is used by small businesses and large enterprises alike, and it supports sales through websites, social media, and online marketplaces.
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Recent User Reviews
Scam site. Don’t ever trust your money and work to them. They closed my store with previous advice and stole my money. They are not answering my mails and I don’t count that I will have a solution for this situation, they dont put any effort in it
Whoever ask me for my opinion about Shopify I will say my experience was horrible with them
Mavoadansgroup.myshopify.com
Support ticket: 29941822
I am so angry now!!!! After more than one year using the shopify I felt so unhappy . I had a international shipping cost $60 to Canada, I fill all information online for custom label, everything was fine. Do you know when you do international shipping label online, you cant leave any blank custom information. So I printed out the label and sent to my customer. For my surprise after 25 days I got the package back, the problem was no description about the product! I called the shopify support, they told me looks like the specific description font was the problem, and because I am the merchant I am the responsible to check the label. Whatttt??? If everything online was right, why I have to check after printed out? So I loss $60, Shopify don’t give any credit, I am so disappointed after at all was my first issues and nobody cares about it. I do normally international shipping and never had this problem. This is how shopify appreciated their customers.
Shopify stole my domain name. I have tried everything from filing complaints with US and Canada BBB, to no avail; Complaint.biz; Tucows; APlus. This is the email I received from Freya@ Shopify telling me I no longer own it. I owned it since early 2019. I started with Shopify in 2020. I am looking for someone or company that can assist me in starting a class action lawsuit against them. Proof they did it is below from Freya in their risk management department:
Freya (Shopify)
Jun 24, 2021, 20:52 EDT
Hello RJ,
Thank you for your reply. You are more than welcome to take this up with our legal team: legalatshopfydotcom.
However, we did refund the domain to you, which means you do no longer own it. The domain does expire January 21st, 2022 which is when it will be available for purchase again from any buyer.
Regards,
Freya
Risk Analyst | Shopify
Total Bull**** Company ! Zero character !
Zero Customer service!
No Phone Number!
My prediction, Will Not be around long !
Stay Clear if this c Company !
Not good
Deceptive promotion get you signup and not deliver.
I closed my jewelry store in New Jersey and had lots of unsold items left after going out of business sale. I put them up on Shopify at 5% over cost/wholesale to cover expenses. Took forever with lots of live chats to get it set up more or less right. Less right are descriptions far below item image on some of the items.
Initially, some images were huge, blown up ridiculously large. After a number of chats I was told that this was so because the default image proportions are set to square so say, a long necklace, comes out square with the width and height the same resulting in a monstrous image way out of proportion to most other images. It took a number of chats for someone to tell me that I could set the image to unsquare and that did it for the image sizes. But still there are image descriptions far below the image for a number of products. Couldn’t get them to solve that one so I left it as is. The fix would be simple: allow images to be dragged in place and dewscriptions in a standard text box which could also be dragged in place. This is standard for web software.
I discovered that my gemstone earrings collection was not visible among the other collections. Took me quite a while to sort that one out. Why when I create a collection it isn’t automatically added to the other collections when saved is mystifying to me. .A friend with a store that sells used books and records in my town tried to set up a site on Shopify and he said it was so nonintuitive he gave up, and he’s a pretty smart guy. The Shopify store url is also mystifying, no http:// or www. Hyphens between the words in your store name followed by .myshopify.com. I registered my store name as a .com domain with Hostgator after all these Shopify problems just in case it didn’t work out. I’ve been dealing with the public for 40 years and have done 2 web sites from scratch myself and if I tell you it’s non-intuitive, it is. I’m an old guy now and I don’t need this aggravation.