Small Business Growth Alliance Customer Reviews
Datalink Bankcard Services Overview
Datalink Bankcard Services is a merchant account provider that acts as a reseller of Merrick Bank merchant services. The company also appears to do business under the names Main Street Processing, Tier 1 Processing, TriData, Inc., and Consolidated Payment Services. Datalink Bankcard claims to process over $1 billion in payments annually and to employ over 125 people. The company’s website also boasts that it is helmed by a leadership team with over 100 years of combined experience. It does not, however, actually identify these leaders.
Datalink Bankcard’s products and services include credit card terminals, check processing, e-commerce solutions, gift and loyalty programs, wireless processing, and merchant cash advance. The company offers phone support and a customer service portal, but it’s not clear what the hours of operation are for these lines. Steve Odom is listed as the president of Datalink Bankcard.
Online reputation and reviews
Datalink Bankcard has received over 40 public complaints from merchants. These complaints mention deceptive sales tactics, hidden fees, higher-than-expected rates, and poor customer service. The most alarming complaints filed against the company, however, have most frequently been filed against its Main Street Processing brand. These complaints allege that the company is engaging in “slamming,” a tactic in which a merchant account provider poses as a merchant’s current credit card processor over the phone in order to deceive the merchant into signing a contract under false pretenses. A slammer will typically call merchants claiming to be with “merchant services” and will offer a “rate review” to ensure that merchants aren’t being overcharged. Unsuspecting merchants then sign a processing contract or an equipment lease under the assumption that their service is being optimized, when in fact a third party has locked them into an unnecessary merchant account.
On telemarketing forums, review websites, and complaint boards, there are dozens of claims by merchants that Main Street’s telemarketing team is engaging in precisely this sort of behavior. Official responses from the company are few, but they often insists that Main Street “maintains strict disclosure policies regarding the identity of our company and the nature of the solicitation.” Based on the widespread reports of merchant confusion and dissatisfaction filed in relation to Main Street Processing, it is difficult to recommend Datalink Bankcard.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Datalink Bankcard at this time.
Have you used Datalink Bankcard for your business? Rate the company at the top of this post and tell us about your experience in the comment section below:
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Recent User Reviews
They told me my total bill would be $170ish. Well that didn’t turn out to be. They said they would buy ut my contract from my previous processor, which I had only been with a bit over a year. It appears they are making me pay the buyout. In addition they haven’t refunded my the shipping costs for the old equipment back to First Data at a cost of $191.38 And I’m still getting charged for services from the previous processor. I’m at a loss at what to do.
I had the BEST customer service and time with field agent Veronika Coleman, she knows her stuff! Super knowledgeable of her services and product.. she knew what to recommend and wasn’t afraid to let us know if the p.o.s system would benefit us or not. Thank you Veronika for all you’ve done!
I worked for this scam company and they are fraud. Had us thinking we were hired in to help busisness owners and if signed up we would get a bonus percentage. Well I made several sales and never got a bonus weeks after being told I would. They than started doing shady stuff like acting like they could not confirm who I spoke to and than it doesn’t count towards your production. They have now said I performed below standards and terminated me. No one called me or anything. Just sent me a email names ‘status change’ and said my final check and reason for termination would be mailed to me. Wish I never left my old job for them. Training was a scam and only 4 days. I’m looking into a law suit because they stressed me out and lied to me about my salary and how they operated
STRAIGHT TO THE POINT>…. SBGA wants you to work for them to undermine small businesses. In short convince a small business to let SBGA run all there business making the small business owner their worker making them less profits and doing the same work and in this day and age… Virtually this is legally called intellectual property corporation ponzi scam that is not being investigated by the federal government. DO NOT BE FOOLED in to a contract that undermines your business or efforts to make your own money.
Our local SBGA rep, Rose La Monde, used deceitful tactics to push through a 78 page contract without us (a non-profit) being able to review it. Even after requesting her to stop she insisted we would not be charged. We never received the equipment. We now have pending charges according to the bank. It’s been a nightmare of an experience.
Unsolicited call, kindly asked to not contact me. Was cursed at several times before hanging up. Get them out of here.
very good place. i was happy and treated very well. They know how to treat you like a real person. SBGA offers a heck of lot of great things for the business consumer. Top Job!