Stripe Customer Reviews

Es la peor atención al cliente que tienen, tengo fondos retenidos por más de un año y todavía no los liberan…he enviado correos, hablado con servicio al cliente, enviado carta física y nada… solo pido que me liberen mi dinero y no quiero saber más de ellos..

It’s the worst customer service they have, I have funds held for over a year and they still don’t release them…I’ve sent emails, to customer service, sent physical letter and nothing… I just ask to be released my money and I don’t want to know more about them…

On Feb 10, Stripe started holding $4,900 of our business funds, claiming they would release it on April 14. On April 13, they sent an email saying they were combining our funds with a rolling reserve, which had grown to over $6,000 by that time, and announced they’d now be holding everything until July 9.

We’ve never had refunds, disputes, or chargebacks—yet Stripe suddenly labeled us “high risk” with no proof and changed the rules at the last minute.

This isn’t just about the money anymore. It’s about how Stripe is damaging small businesses with zero accountability. We run a legitimate, hardworking business, and Stripe is treating us like criminals while sitting on thousands of dollars we earned.

I started with the Better Business Bureau, who not only accepted our complaint but actually helped us and opened their own investigation. I’ve since filed with Consumer Protection, and have been in contact with multiple news stations recommended by the BBB. And now, we’re taking this to social media—loud and wide.

Stripe: you picked the wrong small business to silence.

We’re going to expose what you’re doing and make sure you never hurt small entrepreneurs like this again.

If you are a small business that has been extremely impacted unlawfully by Stripe find us on social media! Use the title we are going to use Americas voice and stand up for unlawful corporations

On Feb 10, Stripe started holding $4,900 of our business funds, claiming they would release it on April 14. On April 13, they sent an email saying they were combining our funds with a rolling reserve, which had grown to over $6,000 by that time, and announced they’d now be holding everything until July 9.

We’ve never had refunds, disputes, or chargebacks—yet Stripe suddenly labeled us “high risk” with no proof and changed the rules at the last minute.

This isn’t just about the money anymore. It’s about how Stripe is damaging small businesses with zero accountability. We run a legitimate, hardworking business, and Stripe is treating us like criminals while sitting on thousands of dollars we earned.

I started with the Better Business Bureau, who not only accepted our complaint but actually helped us and opened their own investigation. I’ve since filed with Consumer Protection, and have been in contact with multiple news stations recommended by the BBB. And now, we’re taking this to social media—loud and wide.

Stripe: you picked the wrong small business to silence.

We’re going to expose what you’re doing and make sure you never hurt small entrepreneurs like this again.

If you are a small business that has been extremely impacted unlawfully by Stripe find us on social media! Use the title we are going to use Americas voice and stand up for unlawful corporations

Stripe’s customer support is my complaint. It’s gone downhill tremendously since 2020. They offer nothing past what already on their website, fed to you by someone that’s hard to understand because their English pronunciation isn’t good, and aren’t that good a listening. Makes it very difficult and frustrating. When asked to speak to their supervisor, they give you a word salad, covering up their weak areas. They are rated high for fraud, AND WE’ve had 6 FRAUD CASES IN THE PAST 1.5 YRS. No true support on that. No support on chargeback fraud either. We’re going to look at other CC processors and plan to switch ASAP.

Stripe = pondscum

This has been the most frustrating experience I have ever had with dealing with a payment processing company. They have been holding almost $10,000.00 of MY MONEY for 26 days. One of my best customers purchased hotel products from me and paid with a credit card 26 DAYS AGO, and Stripe will not release my money to me despite several chats, emails, and phone calls. If there is a class action lawsuit brought I will be happy to join. They can provide NO reason for holding my money other than “there could be a dispute” which is asinine as this customer who paid with their credit card has been an excellent partner to me for almost 2 decades. You also cannot get past the “front line” of people answering the phones to be able to speak directly with the “higher level” Stripe employees to get it rectified. If you are a small business and cash flow is critical for you, never consider signing up with them. I wish I could close the account but they will not allow it if you have funds, but they won’t release the funds to be able to close the account; classic catch 22 by design. These are predatory practices and should not be allowed.

Stripe has never help but hold the funds and stole from us. $12,000

The email pasted below, sent to Stripe on 09 January and copied to Stripe’s CEO, explains why we felt it necessary to post this negative review as a cautionary note to anyone considering Stripe for payment processing. In short, our bank account was charged back with no notice, no explanation, no opportunity to contest an alleged dispute that Stripe claims was carried over from an account we had closed previoiusly. Despite our reaching out half a dozen times to obtain the details of this alleged dispute, Stripe ignored the issue for weeks. The regulations regarding payment processing prohibit any payment processor from unilaterally charging back funds without due process that provides the merchant with the information and time needed to contest any dispute. Since Stripe has chosen to ignore our numerous urgent attempts to obtain the details of this alleged dispute, including the email that follows below, we will be pursing the matter with the appropriate compliance agencies.

EMAIL BEGINS HERE

Dear Stripe:

On 26 December, Stripe charged back $125 to our account for an alleged dispute carried over from an account we had closed by mistake (and immediately reopened). Stripe took this action giving us no notice, no explanation, no due process, no opportunity to contest. That was two weeks ago. Despite half a dozen urgent requests for support including several emails and two hours spent on the phone with your agents, we remain in the dark. We were assured that this was a simple matter of your escalation team restoring the deleted account, so that we could log in, review the details of the alleged dispute, and contest it as we expect to do, since we have had no client complaints, requests for a refund, or any other indication that there was a problem that would have led one of our clients to file a dispute. In fact, in over 30 years of practice, PhilosophyCenter has not had a single payment dispute or chargeback. As it is, we have not even had the courtesy of an update.

We expect our payment processor to be a partner, not a problem, but at this point, it is clear that Stripe has failed to meet its regulatory and legal compliance obligation to provide merchants with notice and due process in the event of a dispute, and either cannot or will not provide the information we requested and to which we are entitled by the regulations governing payment processing disputes. We have tried repeatedly and in good faith over the past two weeks to get this information from you, so that we could contest this sudden, unilateral, and unexplained chargeback to our bank account. And while the amount is trivial, the issue is anything but. This is not the Stripe we know and have trusted since 2018.

Consequently, we are directing Stripe either to reverse the $125 chargeback to our account or provide us with the promised information so that we can proceed with contesting the dispute by week’s end, failing which, we will pursue the matter with the appropriate third parties, as we no longer have confidence that Stripe intends to provide the needed support to get this resolved.

We have copied this email to Patrick Collison, your CEO, as we feel such outreach is warranted, in the hope that he will feel the same way that we do about this mishandling of our account, and do whatever he feels is necessary to remedy this situation.

Sincerely,

Philip Golabuk

Director

PhilosophyCenter

END EMAIL

How can STRIPE even be allowed to do business? They are a complete fraud. I had 2 fraudulent charges where I sent items and the people did charge backs. I lost my merchandise and money, all the while STRIPE did nothing to help me.

In return and to my surprise all they did is freeze thousands of dollars and take 25% of my ongoing sales.WTH! I did nothing wrong here, I was ripped off by the consumers and now im the one being punished.

This is probably the biggest bank scam in history and they’re getting away with it.

tbh I am even scared to leave any of my information connected to my business on here in fear that this is a phishing scam all set up by STRIPE.

PLEASE GET A CLASS ACTION GOING AGAINST THEM THEY’RE LITERALLY RUINING LIVES!

We used Stripe in a fundraiser to bring hemp to Ethiopia. It’s early stages, raising money for paperwork. We were rejected for being “cannabis related,” we appealed, we lost and were given a deadline to cease using Stripe for this purpose. We complied with the deadline, but Stripe kept the funds raised before the deadline.

Stripe is AWFUL. I did all the things I was supposed to do. They have a ridiculously long hold time for your payout and despite that my financial institution account was authenticated, Stripe sent it who knows where and would NOT do anything to fix it or help me. I finally chased down the problem and got a letter from my financial institution stating the funds never went to my account and I still do not have my money. I doubt that I will ever get it. Do not trust this company.

Who gives Stripe the entitlement to freeze our money and keep it forever in their hands? when a client paid USD 4700 the funds were blocked, for 90 days.

It’s a Ponzi scam, why is the financial authority not investigating?

Does anyone have the legal department’s contact information?

We are owed 20,486.00 by stripe that a customer paid through a virtual ach account number listed on the bottom of the invoice. And stripe is saying they can’t find the money nor have helped to figure out the problem.

this company is exploding. After a year of successfully using the portal, settling my funds are being held up for weeks. It’s not possible to talk to a live person, and I received email after email saying that the links my websites weren’t working, they didn’t have the correct information, for me etc. His only when I threatened to file a complaint with the California States Attorney that certainly all my problems were solved. I can’t get away if this can be fast enough, and if you’re having problems I suggest you also advised them that you’re going to talk to the California states attorney since are headquartered in San Francisco

Stripe are flat out evil. No mention of all the circles you have to go thru until you process the first card. Then the floodgates open. After days of submitting every personal document they determine your a high risk and the customer declined the charge then lock your account with the first transaction in pending which they have already charged the customer for and refuse to refund or release it. The customer happens to be a close friend so that was a lie. Before the 30 days my friend disputed the transaction and was told that this is common with stripe.

Stay far far away…dave

After using my Stripe account for a year, they are now saying they need proof I’m a beneficial owner of my business. I’ve uploaded four documents to prove it, and they still are holding my money and now are not even getting back to me anymore. I don’t have any disputes and a great track record. Is seems like they’re making up fake reasons to hold onto people’s money to manage cash flow. All you have to do is look on social media and better business type sites to see the thousands of complaints, it’s growing more each day. Are they about to go under?

This company is repressive and deep state, An arm of the far left woke ism…not to be trusted with your time or hard earned dollars.

I used STRIPE to process payments and when i reached approximate $16.000 i realized that the money was not paid out by stripe to my bank account i called them up and they said that because i don’t have a business website they cant verify my business so everything is paused for 90 day so the story is still in process i am now taking legal action against them

I withdrew (they call it Payout) USD 280.99 and my bank received USD 226.84. When I asked where my USD 54.15 were, I was told in an online chat:

“Diving deeper, since this is a USD payout, Alternative Currency Payouts are paid out via our banking partner, and depending on the receiving bank, it might be routed via several intermediary banks depending upon the recipient bank. Some of these intermediary banks might charge additional fees, resulting in a discrepancy in the payout amount versus the received amount.

Stripe has no control or visibility over these fees, and therefore cannot assume liability for them.”

What a SCAM! Basically what they say is: We can pay you what we want, and we are not responsible.

Before making the payout I asked what the fees are and they said there aren’t any. And then they keep $54.15.

It’s a SCAM! Stay away from Stripe.com at any cost!!!

I agree 100%..Stay away from Stripe, they accept you easily and after they proccess a few customer they come up with policies and hold my money for 4 months on one payment and refunded 3 customers, so they don’t make sense and creat me a lot of problems to try to collect my customers again.

Stripe are scam artists. I used Stripe as a payment gateway to process funds through my e-commerce website. Everything was fine up until stripe sent me an email saying that they will reserve 10% of my funds. The email states, in other words, since my account had a high dispute rate, they would reserve 10% of my funds.

Mind you, I only had ONE dispute DUE TO THE FACT the customer was trying to scam my business. He put in a dispute after I sent him a tracking number so he could get his money AND receive the item. He purchased July 3, 2022 and waited the day after receiving the tracking number (July 6,2022) on July 7, 2022 to do a chargeback. I contacted the customer and he didn’t respond so I refunded him.

After that, I didn’t have anymore disputes. All customers placed their orders and their items were shipped. Once I seen stripe was holding my funds and I couldn’t cover the shipping cost because of this, I stopped using stripe completely so there was no activity such as risk, disputes, or anything of that matter that was raised.

I saw that they were holding $757.58 of my profit and $240.49 in reserve. This is after September 9, 2022 btw. They said they would RELEASE ALL MY FUNDS SEPTEMBER 9,2022. This is all in email! I didn’t have no additional disputes so extending my reserve wasn’t necessary. I have been in contact with several reps and they kept telling me to send in pictures of my inventory. I told them I was no longer selling so I don’t have that much but regardless I was promised a release of my funds Sept 9. They disregarded and kept asking for pictures. They also said they would extend my reserve.. FOR NO REASON! Just today, I received a email saying my funds will be held for 120 days and they also won’t be taking payments because of “non-authorized payments by customer” when clearly all payments were authorized. I want my payouts!

They closed our clinic account because we test for, and treat COVID, in the every early stages when progression can be halted. We are one of the only resources in our rural community, and they made this decision without consulting us, or, any knowledge of care or urgency of care to base their decision on. Appeals were met with auto-responses.

This is not the only issue with Stripe, though, and had we read the reviews prior to purchasing their service, we would not have chosen Stripe. Yes, they can integrate with most anything, but they are no help in setting it up. Customer service is virtually non-existent, and really, you need to contract someone to set it up with your existing tools for maximum efficiency.

Stripe is terrible do not trust with your information they use a third part called. Sykes that allows anyone to work there even criminals. They the worst people to work for and good luck on getting support every is working from home and instead of responding to customer concerns there watching Netflix and smoking weed all day I would leave stripe today your information will be compromised

Square, Stripe, Paypal and WePay are not real credit card processors. These are money transfer companies claiming to be credit companies. Please, please do business with a real credit company. These companies actually steal your money and with no oversight agency they will continue to do so. You need to go with companies like [company names removed due to our non-promotional comment policies]. These are real credit card companies and have to abide by the credit card association rules. Square is own by Jack Dorsey, the owner of Twitter. These guys don’t card about Square’s customers. When you file a suite against Square, it never makes it to the top unless you are asking for five million or more. They treat customers like animals and just continue to take their money. The percentage rate will tell you these companies steal from honest hard working people. 30 cents plus 2.70% this is actually 3.00 per hundred dollars they they take. A regular credit card company charges about 15 cents plus 1.30% normally that is about $ 1.45 cent per every hundred dollars you make. Please, please these companies are only robbing merchants every day. They come with slick equipment and flashy websites to lower merchants in. Do not fall for the bs, regular credit card companies offer the same or much better.

BEWARE OF LARGE HIDDEN FEES

We were excited to implement stripe.com in our site as they provide good APIs for software developers. The integration was smooth and we were up and running in a short time. Once we started using Stripe for credit card transactions, we quickly discovered a huge problem with their service. Here is what happened:

One of our clients accidentally double charged their credit card when they ordered one of our products. I am not sure how they did this, but they contacted us to report that they have a duplicate charge on their credit card statement. Of course we immediately refunded one of the charges via Stripe online console. This worked fine, but we noticed that Stripe did not refund us the 2.9% credit card transaction fee when the payment was refunded. In our case, this was a considerable $116 fee. When we contacted Stripe about this, they had a canned response that states that their policy is to keep your transaction fee even if the payment was refunded!

Think about this from a merchant point of view for a second. Not only you have to pay Stripe 2.9% of all sales you process via their service, but also you have to pay them 2.9% of sales you DID NOT make! Its not enough that you lost the sale, profit, and maybe shipping fee and got an open box as a result of the return / refund, but also you are getting penalize by Stripe for the refund!

Refunds are normal part of the credit card business, and for Stripe to penalize its client for it is outrageous. Other merchant accounts companies we used in the past did NOT do this. Rather, they refunded all the fees and only charged us $0.30 (30 cents) transaction fee for the refund. That was it. They did not keep 2.9% of the sale amount.

Needless to say, we are shopping for a different credit card processing company. We are totally disappointed with Stripe and the fact that we wasted so much of our time implemented their lousy service.

Waiting over a month for my $1500 nowhere insite , no replies to emails , no calls nothing DO NOT RECCOMEMD , DO NOT USE STRIPE

Stripe has the worst customer service that I’ve ever encountered. I chose to order their verifone and chipper readers after signing up with floral next. After receiving the products they refused to speak on a phone and insisted I needed an integration system that at the end of the day was not required. Furthermore, they sold me a verifone which is not even compatible with floral next. When I originally signed up with Stripe they assured me I’d be able to speak with someone with any customer service issues verse email. When I emailed my concerns about setting up my Stripe equipment this is the message I received.

“While I would love to jump on the phone and have a chat with you, currently myself and my team do not have the ability to accept or make phone calls, due to the nature of Terminal queries, as they tend to get complex quite quickly. I completely understand any frustrations this may cause, as I understand technical questions can be answered that much quicker over a phone call.”

I’ve decided to stay with my previous credit card processor and only use Stripe for a back up on the holidays.

Hey, if you’re looking to start a business or need to transfer money for the love of God please just NEVER use stripe. Spread the word. They don’t deserve to be open they can keep your money forever by law so please keep you and everyone you love safe and use anything else its not worth it I promise you.

NEVEE USE STRIPE! I been waiting so long for my money to clear ,and is not the first time,it doesn’t matter if it’s small amount or large amount,takes almost a month for you to have your money…no number to contact only vie chat or email. I’m tired, I will never use it again in my lifetime! Period!

Stripe are thieves. Avoid this service at all costs.

sed Stripe for 3 months. My product had only two prices, but Stripe’se hold-backs and amounts sent were completely random which made tracking amounts and bookkeeping a complete nightmare. The amounts were so random it was next to impossible to figure out if I was receiving what I should from them. Will never use them again.

Just wait. We got caught in that net as well. 6 months down the track, making the same regular payment every single week and BAM! They suddenly lockdown our account for no apparent reason. The hilarious thing is, it is my business partner’s credit card being charged to add funds to our company account. So they have locked down our money paid by us (not even charging a client or third party) and refuse to give it up. Support asked for a bunch of information which we provided so then they decided to dig up more info they require and have since just stopped responding. Be careful.

Stripe is terrible

Stripe is terrible. I have used it for 2 separate companies and both times I have encountered issues. You can process regular payments every week for months, then suddenly they lock your account down and claim they need more information to verify your account. You oblige, jump through some hoops and expect to have your payout processed. But then they set those hoops on fire and expect you to jump through those if you want to see your money! How can a company possibly be fine processing the same payment week in, week out for 6 months, and then suddenly there are issues??? When you try to speak to support via email they decide to ignore you and show they have little care for your ability to pay your employees or keep your company operations running. I will definitely be taking my business elsewhere. I DO NOT recommend Stripe.

Stripe can hold 25% of money for 2 months on your first transactions. They notify you of this procedure AFTER you opend your account !

I had to open an account for the money transfers of a crowdfunded artistic project. I am still waiting for the missing 25% to finish it. No need to tell you that i pay interests right now on my credit card for that amount while they are probably doing interests on the money of thousands unadviced custumers like me…

I recommand anything elsa but Stripe

I booked a stay at a townhouse that used stripe as their payment processor. I’ve never used that credit card for anything else. The next day there were 3 charges that I did not authorize. Luckily capital one caught the 3rd one and alerted me. They declined that purchase, refunded one, and are investigating the last one. But the only way anyone could’ve gotten my credit card information was through Stripe. Now I have to go file a police report because they have a of sensitive information which is terrifying. Stripe obviously breeds fraud, stealing money from merchants and then trickles that down to the customer. One charge was for a fraudulent business that doesn’t even exist. I would stay away as a consumer and a merchant. If you have used them, keep an eye on your credit cards.

As a consumer I recommend any other service. I found a charge on my card that came from stripe. I reached out to see what it was for only to find it was for a gym in another country. Stripe recommend contacting the company directly, I emailed the only listed contact. . . And of course no response. Stripes response was essentially your SOL nothing we can do. How about looking into companies you allow to set up to make sure they are legit not just scams!

Stay away from Stripe;

1. If you have a startup company

2. If you are selling untangible goods like software, hosting etc.

3. If you will need to code to integrate (any business)

First of all they can suddenly freeze your account even if you have zero disputes,refund,charge-backs.

They are very unprofessional, they will review everything, approve and they suddenly cancel without any reason after you work a lot to integrate your sytem. And this interruptions will make you lose money, time and reputation.

You will think that we have something wrong so we encountered such issue with them. Clearly, No!. Any requested document were supplied and approved, our business model is very clear and there are millions of companies do what we do, we sell domain/hosting with a free shopping cart. This company is a Scam. They may not be for all types of businesses, but if you are one of above; they will be a SCAM for you. They are not startup friendly, they are not tech friendly. Very bad experience during this pandemic they damaged our business plan! Shame

Absolutely recommend staying away from Stripe. Their customer service is completely unapproachable, Most word of mouth is less than satisfactory, many glitches occur and quite frankly, there are just so many better competitors out there. Life is hard enough when things run relatively smooth. Do yourself a favor and steer clear of STRIPE !!

Totally agree. STRIPE is a disaster !!

Do not fall into the easy trap of switching Stripe on for your credit card processing. While they have the typical delay to start payments, I was surprised about two weeks into using them that they have arbitrarily decided to stop payments requiring additional account verification. Even after providing all the required information, they continued the hold payments and starts creating rules for accepting payments going forward without providing any information about releasing funds for already duly executed transactions. I am a restaurant trying to survive during Covid-19 and managed to build rather quickly a delivery/takeout business driven by the online the sales platform powered with Stripe credit card processing. In my view, I had actually found a way to survive in the most difficult of circumstance and now Stripe by holding my funds is pushing my business towards failure. So hard to believe that a credit card processor could do more damage to me than a pandemic. Do Not Work With Stripe!!!