SumUp Customer Reviews

The worst Credit System there is. It has been twice in a year and half problem with sum up. Business loss $1000 of dollars. I do not recommend this Company. They claimed in November that I close the account. When I never did close it.

Closed account with no explanation!

Withheld my funds for six weeks, should have been released today 28/8/24. I’ve 📧 to see when my funds will be released. The reply I got was they are still holding my funds until the 28/11/24 another 3 months. A complete 🤬 joke of a company!!!

I purchased a unit and haven’t needed to use it for a long time, when i go to take a payment my unit is locked, not been dropped and has been stored in the glove box of the van, i have contacted support and been told its just out of warranty and i will need to purchase a new unit.

Are all your units going to fail after the warranty is up ?

Not impressed and will be advising all not to go with this type of reader.

my business account on sumup , but today sumup permanently close my account , i want to open my account in my payments but sumup closed my account, how reactivate my account please help me out!

Sumup (at least in the UK) have removed the ability to download reports in CSV format. they are apparently only available in PDF. This is useless for us and I guess many others who use the CSV format to sort data and upload into accounting systems. They suggested a workaround which is completely impractical. Not sure if they spoke to actual customers before taking this decision.

New download locked out waiting for verification from company and still waiting, losing money 24/7 back takings not payed to bank account so would not recommend sumup at all

Incredibly frustrating and time consuming to set up, and if you need to type in someone’s card that has a bad strip you have to call in and open a case with the company that takes 24 hours to complete just to get paid. I can’t believe I wasted money buying the card reader, from now on I’m just going with paypal

I have been a SumUp customer for over 8 years. A few weeks ago realised that they have been overcharging me on every transaction; 2.75 percent instead of 1.69 percent. I contacted them several times by email and received no reply. After 2 weeks I managed to use their Chat facility and explained the problem. I was informed that there is a problem and they would sort it out. another 2 weeks went by with no response. I Chatted with them again, and the day after I received an email that said if I replied to the email and mentioned that I wanted the 1.69 percent they would change it. There was no apology, no offer of recompense for the years of overpayment, it was as though all this was my fault. Nowhere on the whole site does it mention 2.75 percent being a transaction fee. This complaint isn’t about being overcharged by 1.06 percent on each transaction over the years, it’s about the terrible customer service that I have received.

Sum up Customer Services is appalling.

They do not resolve your issues, instead fob you off with generic messages. There is no one you can actually talk to resolve your issues.

They have illegally withheld my money and not provided a reason.

The way Sumup.com handle its communication is awful.

They have no respect for their clients. They blocked my access without further warning and for no reason.

I lost all my customer’s information.

This is outrageous and unbelievable.

Awful company all my money was taken out my account over 6 weeks ago. I have filled out over 100 claim forms and send them in twice. When I call they say my account is not registered and they cant talk to me so now I’m having to report this to the police as Iv been patient for 6 weeks and still no action has been taken by Sumup. Deffinatly 100% avoid this company like the plague.

We’ve had a SumUp device for several months. Because of their ineptitude we have NEVER been able to use it.

I have just given my verdict on this disgraceful Organisation. I have taken my SumUp device outside and ‘caressed’ it with a lump hammer.

I recommend that you stay away from this Organisation and device

They play games with people. I received my card reader yesterday then got an email saying they couldn’t extend their services to me. They couldn’t explain why they couldn’t. They were saying due to their license but when I looked at the list of reasons why you would be declined, none of the reasons applied to me. Then I was told they couldn’t verify something but they wouldn’t tell me what even though I put all my correct business information in. They are a load of crap.

Very bad customer service try to have a live chat waiting waiting waiting nobody comes tried to call in London number waited 10 minutes and then response was no one is there to take your call please try to email or call

Back later absolutely disgusting I’m about to buy the machine just wants to ask some question and now I’m sure I’m not gonna buy it because if I stuck there is no One to sort you out

No customer service.

Terrible connection. Extremely slow.

Always getting stuck / unable to connect/transfer data.

Do not answer to queries by email.

Do not return calls as promised.

Useless

Con artist company they are holding payment for a made up charge back 90 yes 90 days after a transaction absolutely rubbish DO NOT USE THIS COMPANY

They are fukn ripping people off bad customer service will hold payment without no reason

Do not use this company. I’m devastated by what they’ve done to me. I buy and sell liquidation items. After I shipped the merchandise out they then refunded $1,500 worth of items. The people who bought from me were from marketplace and Craigslist. I wasn’t able to get a dime back. So my family is now out $1,500. $500 of it was deposited into my account then taken out. I did not know this until I tried buying my sons senior pictures. Which he could not get because I didn’t have the money. There was no reason given for my account closure and they don’t give a damn the financial burden they’ve put on this single mom. I feel like I’ve let my oldest son down. He now gets to be the odd man out of his senior class. I’m in a deep depression because of them. Do not risk your money on this company. They are truly monsters.

Never use sum up haven’t given me my money they own me a lot , when you contact them they tell you different reasons then it’s a technical issue so no payment

This is absolutely the worst app for accepting credit cards. I’ve had nothing but problems and service reps who don’t have a clue. I was even told by a representative when dealing with my issues that it was a Friday and she’s tired… wth? They claim next day pay outs, but they have been consistently late up to 5 to 7 days. That’s unacceptable for a small business waiting for funds. My advice, find another company

Sum up customer service is very poor. They don’t answer your questions accurately and you are always left wondering.

Always having problems with the card reader. I wouldn’t use them. Rip of scams. They customer service agents are very well trained to suit the company.

Stay away.

No stars for there service.