Talus Pay Customer Reviews

Use any other company BUT Talus! They sell you used equipment and don’t tell you; their equipment does not work. They cost me over $1000 in sales in the 1 1/2 days I was with them because their equipment does not function. They tell you it’s a “big sale” on the terminal and ship out used, non-functional terminals. THEN, they charge your account and NOT tell you for the terminal. I spent over 100 minutes on the phone with them the 1st day the terminal was in my shop. They shipped a 2nd terminal, it seemed to work, but then would not batch out. Try getting tech help on a Friday night at 4 or 5PM PST. IT WON’T HAPPEN! The “manager” Steven Fredricks is nice to your face, then SLAMS you behind your back. This business verges on fraud. They are completely unethical and oh my God are they liars! JUST DON’T USE THEM! USE ANY OTHER COMPANY BUT THEM! I had more stress in 36 hours than I have had in the last 5 years and it was ALL because of this company. The long and short, THEY SUCK!

I have always had great customer service when dealing with Talus, they are easily available, understand my issue/question and take care of me right away.

today I callled and talked to Melissa who solved a complex issue while on the phone.

She did a great job.

Doug G. Pennsylvania

TALUS PAY IS A RIP OFF!!!!!! HAD ACCOUNT CLOSED BECAUSE OF EQUIPMENT WOULD NEVER WORK, CAKKED ONE DAY ON EQUIPMENT HAS BEEN OBSOLETE FOR 30 DAYS NO ONE CALLED THEN FOUND THEY HAVE BEEN TAKING ROUGHLY 200.$ OUT OF ACCOUNT FROM THEN UNTILL GOT CAUGHT!!! 2 HOURS ON PHONE WITH HORRABLE CUSTOMER SERVICE PEOPLE THEY ARE THIEVS DO NOT USE TALUS

They have not paid me going on a 10 days and they closed my account and I’m still waiting for my money and still nothing

I’m only waiting for 350 everyday they say they have released funds which they have not

This was a good company but their customer service sucks! I provided new banking information on 11/4 they refused to take it said I had to mail it since it couldn’t be done over the phone. I finally got a representative who would take the information via email/fax (fax # didn’t work) I emailed the information & was assured it had been updated only to find out now (several hundred dollars in nsf fees) the information was never updated & they have in fact been holding my funds since 11/4/2022 & it’s now 1/12/2023. Provided the bank documents AGAIN to a supposed Regional Sales Director who assured me I would have my money the next day (today) no funds have been deposited. MY next step is a BBB complaint.

I wouldn’t use them. Terrible system and service for a system that never fully worked and still doesn’t. Don’t use them.

Worst company I have ever dealt with. Use any other company than them. They will cheat you out of money and there is no recourse.