Talus Pay Customer Reviews
Talus Pay Company Overview
Talus Pay, headquartered in Dallas, Texas, provides payment processing solutions for small to medium-sized businesses. Their services include credit and debit card processing, point-of-sale (POS) systems, mobile payments, virtual terminals, and e-commerce integrations. Talus Pay offers hardware options like Clover POS systems and mobile card readers. They also provide additional services such as gift card programs and merchant cash advances. The company operates as a registered Independent Sales Organization (ISO) of multiple banks, including Wells Fargo and Esquire Bank.
Customer experiences with Talus Pay are mixed. Some clients appreciate the range of services and support, while others report concerns about contract transparency, customer service, and equipment leasing practices. Common complaints include undisclosed fees, difficulties with account cancellations, and challenges in resolving billing issues . The company holds an A+ rating with the Better Business Bureau, though customer reviews vary.
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Recent User Reviews
I have always had great customer service when dealing with Talus, they are easily available, understand my issue/question and take care of me right away.
today I callled and talked to Melissa who solved a complex issue while on the phone.
She did a great job.
Doug G. Pennsylvania
TALUS PAY IS A RIP OFF!!!!!! HAD ACCOUNT CLOSED BECAUSE OF EQUIPMENT WOULD NEVER WORK, CAKKED ONE DAY ON EQUIPMENT HAS BEEN OBSOLETE FOR 30 DAYS NO ONE CALLED THEN FOUND THEY HAVE BEEN TAKING ROUGHLY 200.$ OUT OF ACCOUNT FROM THEN UNTILL GOT CAUGHT!!! 2 HOURS ON PHONE WITH HORRABLE CUSTOMER SERVICE PEOPLE THEY ARE THIEVS DO NOT USE TALUS
They have not paid me going on a 10 days and they closed my account and I’m still waiting for my money and still nothing
I’m only waiting for 350 everyday they say they have released funds which they have not
This was a good company but their customer service sucks! I provided new banking information on 11/4 they refused to take it said I had to mail it since it couldn’t be done over the phone. I finally got a representative who would take the information via email/fax (fax # didn’t work) I emailed the information & was assured it had been updated only to find out now (several hundred dollars in nsf fees) the information was never updated & they have in fact been holding my funds since 11/4/2022 & it’s now 1/12/2023. Provided the bank documents AGAIN to a supposed Regional Sales Director who assured me I would have my money the next day (today) no funds have been deposited. MY next step is a BBB complaint.
I wouldn’t use them. Terrible system and service for a system that never fully worked and still doesn’t. Don’t use them.
Worst company I have ever dealt with. Use any other company than them. They will cheat you out of money and there is no recourse.