Toast POS Customer Reviews

The $0.99 fee was removed once customers gave feedback. Toast has always been a great vendor for my business.

We have been using Toast Since being forced to open in August 2020 after pandemic delays etc. The experience from go has been horrible. Numerous reps. Excessive fee’s and charges etc. We had signed up for several monthly service options and last year at the end of August received a large bill for an annual amount. I conr=tacted customer service then and discussed with them that we signed up for monthly service, did not want to pay annually and we were informed that it would be taken care of and that they understood. We paid the annual for up to August this year with the expectation we would be moving to monthly thereafter and not get slapped with fee’s in the amount of almost 7000.00 when we would like to leave this company altogether.

End of August this year. We receive a a 6500.00 bank withdraw. I put a stop payment on this charge as it was to go to monthly billing which is what we signed up for and wanted. It is also stated on the agreement as a monthly charge. In 2019 when the equipment was installed the contract agreement was worded for one year. That is the justification that they are using to with hold the funds even after conversations and discussions documented to date.

As of October 28th 2023 Toast stopped depositing payments.

Toast is now with holding over 40,000.00 dollars in needed revenue that we need to pay vendors, payroll etc.

I have been told several different stories to include two weeks ago it was because they had not received a payment of 756.00 which they typically automatically withdraw. In addition as of last week it was then including 1 year of annual payments for apx 5600.00 dollars.

One CSR rep tried siting the merchant service agreement that states if invoices are not paid the merchant processor may withold 30% of credit card payments or the allowable amount by law. Which is not 750% of the claimed debt, that is inacurate to begin with.

I cannot get any real response other than the file and case is being escalated. No one responds or calls back as claimed they will. Its has been almost one full month. The financial damages are piling up. Vendors unpaid and I am scrambling to scrape together funds to pay payroll as they refuse to make any movements to release the funds or accurately account for the monthly services.

One attempt broke out monthly delivery fee’s only and removed the useless toast tables as requested. Still leaving numerous monthly charges being in a bulk annual payment.

The customer service is non existent. Their actions and practice in this case is illegal and I plan to seek full damages as their lack of action could put me out of business as we just paid large real estate taxes and had assumed this would be settled by now.

I do not want to lock into long term agreements with this company as they have had a horrible track record to date. We have no local rep. Have had several come and go and or come repair the onsite work of their coworkers which still does not function 100%.

We have been using Toast for one year. Although customer service is slow and not always knowledgeable, we have persevered to get resolutions. Now we are looking for a new provider. They are charging our customers .99 per order for “processing fee”. We pay Toast processing fees, service fees, maintenance fees every month. It is wrong for them to now charge our customers. We don’t see an increase in business to justify this. It cuts into tips and forces customers to call and order – rightfully so. This is a horrible business practice by Toast. They went from 4.5 stars to zero.

I’m a brand new food truck/ restaurant small business owner. I was upsold on their software and products and at first it started off great. The account manager followed up consistently until I signed with them.

1. The account manager is not knowledgeable with the compatible devices you need to purchase in order to connect with their modems and devices.

2. Their tech and customer support team is not aligned with the knowledge and processes of their POS system. They were googling information AS I WAS SPEAKING TO THEM ON THE PHONE DAYS BEFORE MY LAUNCH…..I was on the phone with them for hours and eventually came to a possible resolution. After the phone call i was told I would be sent an email confirmation and a follow up call before my launch.

Can you guess what happened? No email no phone call. I lost business on my first launch day on top of the money I invested in their products and service. After I paid my money and bought their crap products, I was left off on my own. IM A SMALL BUSINESS OWNER BRAND NEW IN THE BUSINESS AND THIS IS HOW THEY TREAT YOU. For any small business owners and if you read this review, please please look into other options until they get their stuff together. They need a documentation system and process to keep their teams aligned. They need to train their account managers to understand at least the basics of the products they’re selling. I have been in contact with them back and forth to cancel and return my products to no success so far. This just shows how much of a scam and horrible customer service they are when you are dissatisfied with their products and service.

Could not agree more. I too switched from Revel (not adequate for my needs) only to be further disappointed by this company. Truly the worst customer service imaginable and such a limited system re reporting and analytics. Everything I need is a feature request – why are my simple requests not already integral to this system? Appalling company.

Toast has the worst customer service. i have been in the industry more than 20 years. As solving proble toast is the worst. I used to work with revel and once i swtiched to toast 3 years ago i did regret it right away.

I have cases open for months and no one responds or helps solve the little problem.

Their team is not trained and has no idea solving little problems. They are growing fast and no time for training the employees. Cant wait to switch back to revel.

Toast is the most unprofessional people I have ever encountered. We haven’t received our deposit in over week and half from our Events we did and I have been hung up on 2 times talk to 5 different people including a supervisor who promised he would get back with me at the end of the day still haven’t received a call or email and most importantly my money!! Run as fast as you can you can’t trust them with your money but they make sure to take money out of your account for their payment.

I’ve been trying to set up online ordering for weeks now. It’s been counting a lot of problems because of the basic lack of customer support. They are responsive but spend a lot of time telling you how they understand where you’re coming from without actually solving any problems. It got so ridiculous that I asked a basic question about how toast had approved a test transaction outside of the 5 mile delivery radius and what happens if a customer did this. The agent I was poking with actually told me that she didn’t know what would happen, or even if those delivery services was functional right now. I asked her frank advice as to whether or not I could trust the system I if I turned it on and she said she didn’t know. I was supposed to receive a follow up call from a manager this morning and have now been waiting by my phone for two hours past the appointed time. Also, I was actually charged a fee for setting up online ordering when I first got the system. Just embarrassing.

The worst customer service I have ever experienced. Toast take forever to respond to questions and complaints and they take all chargebacks out of your account without notifying you are asking you for your side.

They made a lot of promises before installation. After installation slow or NO response to any problem.

Hardware breaks continually, credit card readers stop working and we have to reboot the entire system. Customer support requires long telephone waits. Can’t keep a business going if the equipment to take sales breaks and is unreliable..

I am truly disappointed with toast. They don’t care about their partners. They will not review credit card fees unless you have a quote. This is absurd when restaurants are loosing money and going out of business and I asked my rep multiple time to do a review and was shot down every time. They will not do a review unless I have a quote from someone.

Time to switch and tell the world how horrible of customer service it is. We know how they keep making money. Just sad!!!

I have tried for a year now to get help on changing prices on my terminal, i have no access to changes,. They keep telling me that they will get someone to reachout to me, but they keep telling me that they cant do anything for me. They are happy to get my money, but they will not help me.

BurgerimSylmar.