Total Merchant Services Customer Reviews
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Recent User Reviews
Promises and very rude salesman. Call you out of the blue that someone wants your business. Then ghost and ghost. I want this company shut down!
Total Merchant Services Company Overview
Total Merchant Services (TMS), founded in 1996 and headquartered in Woodland Hills, California, is a payment processing company offering a range of services to small and medium-sized businesses. Their offerings include credit and debit card processing, point-of-sale (POS) systems, mobile payments, virtual terminals, and e-commerce integrations. TMS operates as a registered Independent Sales Organization (ISO) and partners with Global Payments for back-end processing.
In 2017, TMS was acquired by North American Bancard but continues to operate under its own brand name. The company provides POS hardware and software under the brand name “Groovv,” which includes features like inventory management and sales tracking.
TMS typically offers three-year contracts with an early termination fee of $295. Additional fees may include a PCI compliance fee of up to $95 per year. The company uses a tiered pricing model, but specific rates are not publicly disclosed.
Customer experiences with TMS are mixed. Some clients appreciate the range of services and support, while others report concerns about contract transparency, customer service, and equipment leasing practices. The company holds an A+ rating with the Better Business Bureau, though customer reviews vary.