Recent User Reviews
I’ve left many different forms of messages for their sales dept. to contact me as a potential customer, but my efforts were fruitless. Can you imagine a company not responding to a potential customer’s numerous messages???? I shudder to think how they treat their existing customers!!!! **POOR SALES SERVICE**
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Transparent Merchant Services Company Overview
Transparent Merchant Services is a Scottsdale, Arizona-based payment processor established in 2013. The company offers credit and debit card processing, point-of-sale (POS) systems, virtual terminals, and mobile payment solutions. It primarily serves small to mid-sized businesses across various industries.
Transparent Merchant Services employs a subscription-based pricing model with three tiers: Pro ($64.97/month + $0.15 per transaction), Elite ($99.97/month + $0.09 per transaction), and Enterprise ($199.97/month + $0.05 per transaction). All plans operate on an interchange-plus basis and include a $99 annual PCI compliance fee. The company offers month-to-month agreements without early termination fees. Equipment options include the Ingenico iCT250 terminal, which can be rented, purchased, or provided at no cost to businesses processing over 300 transactions monthly.
Customer feedback indicates a generally positive reputation, with few complaints reported online. The Better Business Bureau lists the company with an A+ rating and no recorded complaints. However, some users have noted challenges with customer service responsiveness and the suitability of the pricing model for businesses with lower transaction volumes.
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