Trinity Merchant Group Customer Reviews

Trinity Merchant Group is a payment processing company based in Fort Worth, Texas. The company provides credit and debit card acceptance to small and medium-sized businesses across the United States and operates as a registered Independent Sales Organization of Fifth Third Bank, N.A., headquartered in Cincinnati, Ohio.

Products and Services

Trinity Merchant Group offers in-store retail card processing, mobile card acceptance for iPhone, iPad, and Android devices, virtual terminals, and an e-commerce gateway with shopping-cart integration. The company also markets Level 2 business-to-business processing, point-of-sale systems, non-profit donation acceptance, and working-capital cash advances through partner lenders.

Additional Programs

The processor lists in-house ancillary services including a check guarantee program, online merchant reporting, gift card programs, equipment leasing, ACH processing, and EBT acceptance. Trinity also operates TMGvets, a vertical brand offering pre-negotiated payment processing rates to veterinary practices.

Trinity Merchant Group does not publish processing rates, transaction fees, or contract terms on its website. The company directs prospective merchants to a custom quote form for individualized pricing.

Reported Rates and Fees

According to user reviews and expert content, Trinity Merchant Group merchants are typically placed on tiered or interchange-plus pricing structures with a per-transaction processing rate, a monthly account or statement fee, and a PCI compliance fee. Equipment leasing arrangements are available, and reviewers have flagged equipment-lease terms as a recurring source of merchant dissatisfaction due to their length and total cost relative to outright purchase.

Ownership/Leadership: Clay Farrell

Address: 2421 West 7th St., Suite 105, Fort Worth, TX 76107

Phone: 1-866-864-4968

Website:trinitymerchantgroup.com