Trinity Merchant Group Overview
Trinity Merchant Group is a merchant account provider that acts as a sub-ISO of First American Payment Systems and as an equipment lease reseller for Merimac Capital. Unlike other First American Payment Systems properties, Trinity Merchant Group does not appear to be a DBA of other First American Payment Systems brands or another name for First American Payment Systems itself. It maintains its own offices in Fort Worth about six minutes away from First American Payment Systems headquarters. However, the most recently listed CEO of Trinity Merchant Group is Nathan Randel, who shares a last name with the CEO of First American Payment Systems, Neil Randel. This, along with the company’s location, seems to point to a tight relationship between the two organizations.
Trinity Merchant Group’s products and services include point-of-sale solutions, a virtual terminal, Facebook store setup, merchant cash advance, gift and loyalty programs, mobile payment processing, ATM placement, e-commerce solutions, and recurring billing. Trinity also offers a pricing structure called “TMGFlat,” which charges merchants a fixed monthly fee for all services instead of the usual mix of individual transaction fees, statement fees, monthly minimums, and so forth. The company does not appear to list a dedicated customer support phone number on its website, although it does offer a contact form.
At a glance
Location: Fort Worth, Texas
Acquiring bank: Fifth Third Bank
Phone number: 866-764-4968
E-mail: [email protected]
Online reputation and reviews
Trinity Merchant Group has received only 20 or so public merchant complaints, which is far fewer than its fellow First American Payment Systems subsidiaries. The available complaints mention the company’s large early termination fee, poor customer service, nondisclosure of fees, and long-term contracts and equipment leases. The complaints from former employees that plague other First American Payment Systems brands are also nowhere to be found with Trinity Merchant Group. In general, Trinity Merchant Group maintains a more positive reputation than other First American Payment Systems businesses, but there is little to recommend that the company is an above-average credit card processor.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to Trinity Merchant Group at this time.
Have you used Trinity Merchant Group for your business? Rate the company at the top of this post and tell us about your experience in the comment section below: