TSYS Merchant Solutions Overview
TSYS Merchant Solutions is the merchant services division of TSYS, one of the largest merchant acquirers and issuers in the United States. TSYS was originally created in 1959 as a division of Columbus Bank & Trust and has since grown into a publicly traded entity that processes over $1 trillion in annual transactions. The company is a strategic partner of Central Payment Corporation (CPAY) and has acquired several major processing companies over the past five years, including ProPay, NetSpend, and, most recently, TransFirst.
As a direct processor, TSYS Merchant Solutions has the ability to serve nearly any size or type of business. The company’s products and services include credit card processing hardware, EMV and NFC acceptance, online reputation management, recurring billing, sales reporting, mobile payment processing, gift and loyalty programs, and a tablet-based point-of-sale system. TSYS has service packages intended for seasonal merchants as well as products suited for enterprise-scale corporations. Although a significant portion of the company’s business comes via its resellers and ISO partners, TSYS does have a direct sales division and can board merchants who would prefer not to work with a middleman. The company’s pricing and fees will vary depending on each merchant’s processing history and sales volume, but the standard TSYS Merchant Solutions contract is usually a three-year agreement with an early termination fee.
TSYS offers 24/7 phone support to all of its merchants and can also be reached via email. Troy Woods is the president and CEO of TSYS and has served the company in this role since 2014.
At a glance
Location: Columbus, Georgia
Acquiring bank: First National Bank of Omaha, Synovus Bank
Phone number: 1-800-228-2443
E-mail: [email protected]
TSYS Promotional Video
Online reputation and reviews
There are fewer than 200 negative TSYS reviews across all consumer protection websites, which is an impressive feat for a company of its magnitude. The complaints that are available name the company’s multiyear contract, its early termination fee, and poor customer service as the primary points of contention. Any company of TSYS’s size is bound to accumulate some complaints, but TSYS appears to do a good job of managing customer service issues in-house before they are posted to public forums.
Legal actions and lawsuits
There are no outstanding or recently resolved legal actions related to TSYS at this time.
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