Vantiv Reviews

posted in: Merchant Accounts | 3

Vantiv Overview

Vantiv is a large, publicly traded direct credit card processor that claims to have processed over 19 billion transactions in 2015. A former subsidiary of Fifth Third Bank, Vantiv has acquired several large ISOs as part of its growth strategy over the past decade, including National Processing Company (NPC), Mercury Payment Systems, and Element Payment Services. In early 2016, the company rebranded Mercury Payment Systems and Element Payment Systems as “Vantiv Integrated Payments.” Vantiv Integrated Payments emphasizes omnichannel commerce products like mobile apps and e-commerce software in addition to conventional payment processing tools.

Vantiv’s status as a direct processor helps it serve a wide range of business sizes and types, from seasonal flea market vendors to enterprise-scale corporations. The company’s products and services include terminal-based point-of-sale systems, mobile phone processing, traditional credit card terminals, EMV acceptance, ACH processing, gift cards, merchant cash advance, e-commerce solutions, international payment acceptance, and sales analytics. Vantiv also promotes targeted service packages for industries ranging from small contractors to the non-profit sector to the healthcare industry. Vantiv has recently begun to emphasize its tools for developers—which include API documentation, mobile app tools, and web commerce SDKs—in its marketing materials for Vantiv Integrated Payments.

Vantiv offers 24/7/365 phone support to all of its merchants in addition to an online video library and email channels. The company also maintains customer service lines for the financial institutions that it serves, but these lines of communication are not intended for merchant customers. Charles Drucker is the CEO of Vantiv.

Vantiv Logo
Vantiv Logo

At a glance

Founded: 1971

Location: Cincinnati, Ohio

Acquiring bank: Fifth Third Bank

Website: vantiv.com

Phone number: 1-866-622-2390

E-mail: Contact form here

 

 

Vantiv Promotional Video

Online reputation and reviews

Vantiv has received over 100 negative reviews on various consumer protection websites. These complaints describe issues that are typical of large processors: long-term contracts, costly early termination fees, hidden fees, poor customer service, and billing and shipping errors. Compared to other companies of its size, Vantiv has a lower total number of complaints. However, it does not appear to distinguish itself from the competition in terms of pricing or service.

Legal actions and lawsuits

Although it previously served as the merchant account provider for DraftKings, Vantiv has stopped processing payments for daily fantasy sports sites due to the increased legal regulations placed on the industry.

Have you used Vantiv for your business? Rate the company at the top of this post and tell us about your experience in the comment section below:

3 Responses

  1. Steve

    Joining Vantiv has been a pretty smooth process. I have no complaints, so they definitely deserve 4-5 stars.

  2. Eugene Jang

    I was billed for Omnishield Assure ($24.95) my first two months using their credit card processing service, while page 2 of my contract with them states $0.00. I still have not been refunded for those amounts. I revised my contract on 4/26/16 to remove the Omnishield Assure (via POS Nation) fees, then without notice I got billed in June for $169.00 PCI COMPLIANCE and $79.50 REGULATORY COMPLIANCE FEE. Nether fees were made aware to me, and especially with the REGULATORY COMPLIANCE FEE they alerted me on my bill statement that closed on June 30, 2016 that “Effective June 2016, you will be assessed a semi-annual Regulator Compliance Fee of up to $79.50. This fee will be assessed each year in May and November.” Quite plainly, they charged me then let me know afterwards. I’ve contacted customer service and they refuse accountability in the initial contract error ($0.00 Omnishield Assure versus the $24.95 they charged) and refuse to offer a refund. I was told that a manager, Ned, will get in touch but he has not. They’re only offer to me is to cancel the contract, at no penalty….. no penalty except the nearly $300 that I am now out.

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