Velocity, LLC Customer Reviews

I just wanted to put in writing my gratitude towards Todd for today. He took the time to personally call me and help resolve my MASSIVE dilemma and I am very thankful for his understanding, kindness, and overall comforting approach to my uncomfortable situation. I appreciate the call and help from Bradley as well today. They both took time out of their day to resolve my dilemma with my card processing. Thank you again from the bottom of my heart and Merry Christmas.

i am so glad we went with your company RACHEL has ben great helping staightening out my mess !!! i want to give credit to JAMISON TO HE WAS A GREAT HELP!!! I AM HOPING NOW WE GOT EVERYTHING RUNNING SMOOTH I CAN GET MY MONTHLY DUES DOWN THANX!

100% Velocity LLC, Phillip and Rachel Mitts has been with us a very long time. It is to bad more customer don’t write when they are satisfied, we will see what we can do to fix that and change your opinion about us :)

I know that this is the correct business because I have paperwork with their logo on it do not do business with them this company has 31 complaints look up velocity reviews comparisons and and lawsuits before you do business with them. I have a contract began on October 31st 2019 it is now May 25th of 21 and is still not resolved I have 40 pages of excuses in email form and have sent them to Heather and Solana and nothing has happened they they denied having a contract with me so I sent them 40 pages of emails along with the contract. When I tried to contact them I had found that they had blocked my phone number and my emails the reason why I know that is I used a friend’s phone that is on the same phone system and I could get through just fine with that including the emails they simply just stopped communicating after all the money spent and all the promises I received nothing!

VMS just sent me a bill for their services claiming early termination. But have refused to release 2 months of sales that they held, claiming they could not access my account. however during the time they said they could not access my account they withdrew service fees and then when I didn’t get my money I closed my account. I spoke to several people who said they would look into it but nobody ever called me back. Now I am finding out they also did not pay on the lease of my clover station so they are now trying to collect from me too. How they can still be allowed to operate in this manner is amazing. There seems to be no recourse. i would definitely be willing to precipitate in any class action against them

I received my so called free terminal from Velocity merchants in August 2020 and have yet to receive service for the terminal to this date of January 21,2021. The customer service is very poor and they do not mind taking money from your account without satisfying the contract in which agreed upon. I have a brand new terminal that is 6 months old that i have never used and am getting charged for . They REFUSE to give me the proper address to mail the terminal back to so that i can properly terminate the account .

I would like thank Rob McEahern, Bradley Housman, of Velocity LLC, with the patience and good job I experienced on the credit card legal status. There needs to be more employees in this time of need working with people like me. Sincerely thank you for your help. Hope you will always be there for me. – Veronica Lozano