Venmo Customer Reviews

I had got my card hacked by someone who made u authorized purchases. They told me it would take 5-7 business days to get a refund and I’m on day ten and no refund has been made. I would not recommend Venmo to anyone.

Sent my brother $273 for my share of an Airbnb us brothers are renting. Venmo charged a $9 and change fee to do the transaction. Getting in touch with someone for any help is impossible. For chatting I was number 56 in the queue.

I will not be using Venmo in the future.

I began an account back in 2018. Never used it. But I get “quarterly” statements. I decided today to cancel them. Well I can’t do that because I had a different phone and number back then. I fudged my way to an actual service person who then told me they need to see my driver’s license!!!!! Now if I had banking info or something I suppose I could understand. But I am stuck with this so called company! There is no way I am giving out more personal information!

One of the the absolute WORST customer service experiences I have ever had. It took me 34 minutes to reach a human being and that’s only because I pressed something by by accident and don’t even remember what. Venmo doesn’t allow you to press 0 to talk to someone.

I tried to open up a dispute and follow the directions but it only took me to the help page. Got to a chat bot that was ZERO help. Called Venmo again and they said they would call me back. A number from Soul Crafts in Nebraska called me back and then hung up. If anyone knows of a better app, please let us know. Hate, hate, hate Venmo and hoping they go out of business, which they richly deserve.

well not sure who you guys think you are holding my Money!keep in mind it isnt your money!!I had a 100 dollars sent to me only to open the app and it automatically transfered through my bank account….that is a big screw up on your part as I touched nothing! and I called and the 1st lady was very nice the supervisor Roma was her name …very unhelpful! I will never use your service again ! i will go back to cash ap so much more simple and no arguments from the call center. heres a simple question….why would I have someone send me only a hundred dollars if I wasnt trying to instant transfer? simple enough question heres the answer noone would I needed the hundred dollars to get gas ! now I cant cause your system automatically deposited into my account 1- 3 business days !how does that help me? certianly your people could use some common sense! and some manners like listening instead of being accusing! I wont ever use your service again after the money is in let me rephrasse that when MY MONEY comes in. and I certianly will not ever recomend you guys. crappy service!

Do not use Venmo!!! I opened an account today so someone could send me money. I then linked my bank account and debit card to my account so I could transfer the money. Now Venmo had frozen my account “because of suspicious activity”. The only thing that was done on the account is I tried to transfer the money to MY bank account. They even verified the account through Plaid. How is this suspicious activity? They now tell me they have 3-5 business days to review it. It is December 18. I am just trying to have Christmas. HOW CAN THEY LEGALLY DO THIS????

Don’t give them the chance to do this with your money.

Venmo website is clunky. Recently attempted to make an online purchase using Venmo, but it kept failing. So, I went to the Venmo site to verify my payment method. It all looked fine, but you cannot open it to view details to make sure it is correct. I attempted to delete the payment method so I could add it back again. Can’t do that either. So, I just canceled Venmo altogether.

All attempts to create a business account were unsuccessful. The website for creating my business account was constantly giving me errors. Once I did finally get all my information submitted, I was immediately locked out of my newly created account for ‘suspicious activity’ to my account that I had just created. Emails asking for proof ID are followed by a statement the verification process will take up to 7 days. Just not worth the effort to set up a tertiary payment plan for my business when there are so many other methods out there.

It’s been happening for me too..all of the sudden I couldn’t send or pay..keep saying my card declined..called my bank and everything was fine with my card…it’s ridiculous how this app is

i’m completely frustrated with Venmo Visa. I was trying to make a purchase on March 19 and my card was declined. I made a payment, paying off the balance owed on March 15 and assumed that was enough time for the payment to go through. After being embarrassed that the card was declined at a store where I was trying to make a purchase, I called Venmo. They said that my account had been flagged because I made a large payment. I explained that’s how credit cards work. You use the card and then pay off the balance. (I didn’t want to pay the 29.9% interest rate) They told me there was nothing they or I could do, and my card has a hold on it and any attempts at purchases would be declined until the 29th of March. This is absurd! I’ve never been penalized or declined for paying off a credit card!

Absolute worst mobile banking service in existence. Customer service is pathetically inept. Froze my account with ZERO notice. No email, no call, no push notification. Nothing. Customer service will not help you. They gave me a different answer several times and one agent was purposefully rude and passive aggressive. Do not use this service. It is is pathetic.

Deceptive Practices and Misinformation by Venmo and Synchrony Bank – Proceed with Caution.

My recent experience with Venmo and Synchrony Bank has left me utterly frustrated and disappointed. Both companies have shown a complete lack of transparency, misleading practices, and a disregard for customer satisfaction.

The primary issue arose when I attempted to deposit funds onto my Venmo credit card. Despite being assured that the process would take 1-3 business days, my money seemed to vanish into thin air. The balance on my Venmo credit card remained unchanged well beyond the promised timeframe, leaving me feeling cheated and taken advantage of.

What’s worse is that Venmo failed to adequately disclose the potential risks associated with these deposit transactions. Nowhere in their terms or during the transaction did they bother to mention that deposits could be subjected to review, leading to potential freezing or removal of funds. This is a blatant breach of trust and a demonstration of their willingness to manipulate their customers’ hard-earned money without proper warning.

In a world where financial transactions should be seamless and straightforward, the behavior of Venmo and Synchrony Bank is inexcusable. I strongly advise against using their services, as they have shown a blatant disregard for their customers’ well-being and financial security. Seek out more reputable and transparent alternatives that actually value their customers and provide honest, accurate information. Don’t fall victim to the misleading tactics employed by these companies; your hard-earned money deserves better treatment than this.

Venmo customer service has been a complete joke. I had to file 4 disputes for unauthorized charges back in 11/2022, They are “still under review”, when I call customer service or chat they all tell me different things, not to mention the automated emails they send, and when you try to respond to them they don’t respond back. I finally had one dispute resolved in my favor on 2/20/23 and I have yet to see my money, they say the money was sent to a account that has been closed (was compramised) and they say to reach out to the card issuer, however they have no idea what I am asking because I have not account there anymore. So now its been a month, no money, and Venmo can not find where it its.

Venmo/Paypal are both horrible. I’ve used paypal since the early 2000’s, but will never use it again. Venmo is a complete joke. Sure, you can use it to pay people, or get paid, but anything else? Not a chance. They charge outrageous fees and if you buy crypto, won’t let you do anything with it except ‘hold’ it. WTF sense does this make? They charge a fee to buy crypto, charge a fee to sell crypto, but don’t allow the use of crypto for anything. What kind of joke is this company?

Venmo is not to be trusted. They stole over $2000 out of my account and it’s been months. I’ll never see the $. I was told an account specialist will contact me over and over again. There is no account specialist. The customer support number is based in the Philippines with agents who barely speak English but can read scripts. I’ve had transactions sent to my account when frozen that are unexpected. I contact Venmo and they don’t correct it. They’ll add the $ to my account then take it away immediately. I’m done. Filing a small claims suit in my local courthouse. They’re a fraudulent company stealing millions of dollars from their customers. I’m not going to sit back and allow it to happen and not have 1 response from their corporate management team. Please help me.

I tried to resolve an issue with Venmo and disputing accounts which I had authorized. I called and spoke with the manager and he told me it had to be escalated with an email response. I told the manager I wanted to speak with someone and not try to resolve the issue through email. He then hung up on me. I’m never using Venmo again.

Venmo/PayPal on 07/28/2022 froze my account that I gave wrong email then no I’d or info for me owning my bank account plus 3 mths bank statements or state drivers license. I then sent them all this information not once but 8 times including the correct email address. Venmo has $2275.00 frozen keep telling me that I need to verify my ID, bank account ownership?? I used the email address that Venmo sent to send them all my personal information? What is the problem?? They keep saying I never sent them my personal information. When I have 8 times. Still not able to get my money. Causing myself financial problems. Never use Venmo/PayPal as they steal your funds.

I am new to Venmo, and I already don’t like it. I am trying to make a payment to something setup in Venmo. I can see where other people have made payments, but Venmo won’t let my payment go through the process. I have tried using credit cards and debit card to no avail. I spoke to their customer service, and they said it is their security algorithm saying there was a risk involved with the payment. They said my account was fine and my cards were good; it was just their system. I asked how if there was nothing wrong with my stuff and they had already allowed others to make payments to what I was sending the money…how could there be a risk? They kept coming back to wanting me to enter my bank account information. If I have legitimate credit cards, they don’t need my bank account information. They said without my bank information, that all I could do was keep trying to make the payment and it could take anywhere from a couple of hours to maybe never for it to go through.

I live off of the art that I create and sell. While Venmo is freezing my account I’m about to be evicted, my refrigerator is empty, and I need to wash my clothes. Does Venmo give a f***? No.

Horrible customer support, after asking to speak with the agents supervisor, she stuck me on hold, as of writing this its been over 2hrs 3 min, that is freaking ridiculous, all because they try to say I cldnt send money due to a potential security risk, after I just received money yesterday, and was returning it to sender. This company has the WORST COUSTOMER SERVICE, I’ve ever have had to deal with ! I’ve deleted this app, along with my friends, and family! There’s allot better apps then this crappy, and sketchy as hell one for sures !!!

This app is not user friendly. I requested an immediate transfer did not happen immediately I tried to cancel it within 30 seconds it would not give me the option I’ve opened up 17 cases they send me an email so I can receive a robotic answer they’ve held my $1,000 hostage for over 7 days and it’s still in a pending status but they removed it from my bank within 24 hours

This is the worse company to use. All I did was use the app the way I was supposed to and they froze my account. I think they are using the money to pay other customers back while holding your money up. PLEASE PLEASE DO NOT USE VENMO

Venmo… why do you enjoy holding my money for so long. False advertising on the “short” transfer times. 5 business days for a “cash transfer app”? Maybe you call call yourself piney express and wait for the horse to come with your transfer. It may be faster?

Venmo to me is nothing more than a worthy poor customer service app for backing. They don’t have their app sent where if one makes a mistake in sending too much money to be able to cancel it. Instead one needs to ask the person you sent the money to return back to extra money. However, if the other party does not to then you are SOL! Worst customer service with the poor app. Don’t use them go with Zelle or Cash app. Venmo is a sister company of PayPal. Got an issue with PayPal and BBB. Actually at Better Business Bureau. You can see all the complaints about venmo. STAY AWAY FROM VENMO!!!!

I transferred 150 from my checking to Venmo on the 13th.

The 150 was debited on the 17th

The hold they placed on my Venmo acct for the 150 was due to be released on the 20th.

It is the 20th.

It is Not released.

I called & they said I have to wait until the computer decides to release my funds and it could take4 more days.

This is so Wrong.

I need my money

The “supervisor ” has no clue what he is talking about refused to send me to a higher person is reading things that are not there. Do not use venmo. They sent me n incentive to use venmo again never got it. They fill u with bs.

I’m trying to get into my acct and it keeps saying I’m entering the wrong password so I hit the reset password after getting it sent to my email I click on the link and it sends me right bk to the page I started from not letting me reset my password I surely hope my money is still their or I will ilr a complaint with the BBB AND ITS NOT A THRET ITS A PROMISE

Venmo is good until it isn’t. My Venmo account has been closed and I am not sure why. The company has absolutely no customer service whatsoever. I have sent 10 emails and I get generic responses.. This company stinks in correspondence.. I will go to the BBB for the mismanagement.. They still have my credit card and I want my money back. The solution for this ridiculous company is ZELLE. They are fair and upfront with you not like VENMO.

The worst thing ever.

My friend paid me $250 through venmo.

I did NOT have an account with them.

To receive the $250 owed to me, I would have to give venmo my SS#, Driver’s license #, bank account# and more.

I have all of their printed emails to back this .

The money is still trapped in venmo, 8 months later.

Don’t ever ever use venmo.

AND

It’s not free,

that’s a lie.

Word of advise…DO NOT USE VENMO! I forgot my password due to not using Venmo in over a year. Tried to reset the password to no avail and after 3 days of frustration (numerous emails and speaking with an agent), I received no help to update my password since “no account was associated with the number or email listed”…I have given up and will not use Venmo. How could I have utilized Venmo a year ago and now the account is non-existent??? To “update” my account that they say is non-existent, I have to send them a copy of my Driver’s License (NOT A PHOTOCOPY) and a photo of myself holding the license. NOT GOING TO DO THAT! I asked if I could just create another Venmo account and they stated it was not possible since I already had (a non-existent) account. Unbelievable!!!

I have recently tried to sign up with venmo and all I can tell you is, don’t bother, choose someone else.

Even after 4 weeks it was not working, got frozen for no reason, never got reply why. They keep asking for more confidential info.

Worst part is that even if I want to get the account closed, they wouldn’t do it becasue they froze it for no reason, never had any money on the account. Never had a transaction done.

Sound more like they just want to get a hold of my information.

I had a fraudulent withdrawal of $900 dollar from my Venmo account.

Venmo has not taken any responsibility.

Now, Amazon is going to partner with them in 2022?

It so happens I work at Amazon and will write a detailed complaint to headquarters about this,

and suggest they should not proceed with this partnership.

I attempted to use Venmo, simply for a family member to pay me for dog sitting. Funds were sent to me but Venmo refused to verify my bank or DC in order to transfer the funds. It took speaking to them three times to finally just send the funds back, and close Venmo account. I would not give personal information to this company, just seems some red flags pop up. This was my first and last time to utilize this ap.

I attempted to use Venmo, simply for a family member to pay me for dog sitting. Funds were sent to me but Venmo refused to verify my bank or DC in order to transfer the funds. It took speaking to them three times to finally just send the funds back, and close Venmo account. I would not give personal information to this company, just seems some red flags pop up. This was my first and last time to utilize this app. Going to check out CashApp next.

They are holding 2,878 of my money since January 2021

Venmo just held my boyfriends money from his few wk old job since being cut from unemployment! And the reason given was just as you said, fraud suspicion. However, my BF has to send me a couple hundred bucks every few days because we live in a hotel and try to save money by buying discount gift cards. His bank card from unemployment wasn’t accepted by the online merchant and we began using my Venmo… when he started getting paid from work we just began having him send me the money and I would always take care of buying the cards . Now we have $0 and no way to pay bills or the hotel or even gas! We are so so screwed. I hate Venmo. It isn’t the first bad experience we’ve had but it’s certainly the worst! I’m crying while I write this, I just don’t even know what we’ll do. And it’s freezing outside.! Word to the wise… Do not keep any money in your Venmo account!!! They’re crooks!!!

I collected money from a group of friends chipping in to buy flowers for my best friend’s funeral, and was deactivated! Really? WOW!

I transferred the money in my Venmo balance that a friend sent to me to my bank and i was given date when the fund will be in my bank account but unfortunately, my Venmo acct was frozen before the arrival and the transfer was refunded to my Venmo balance in which i can no longer operate because they’ve deactivated the acct already, I want my money back

Venmo or as in “venom”…has contributed to a huge emotional problem for myself and my son..who helps me all the time with money and food during the last couple of years with the virus problems over a lousy $50.00money transfer that I waited for for 4 days finally to find out transfer NEVER went through after giving out all personal bank info..the crush came today. Now I wait till my SS check gets hacked? .bank doesn’t care, Venmo doesn’t care..they emailed me another 48 hours to send me another email to wait another 48 hours… meanwhilemeanwhile…my son and I are having angry closure after 52 years and blocking each other thinking..thinking…this isolation might not be reparable over a 50$ gift of love…Venmo is going to hell.

Is anybody taking legal action? Im gonna go for class action law suit.

DO NOT USE VENMO! This is a horrible company. Don’t fall for the people saying it’s great and it’s free blah blah. They just have yet to have an actual problem. Venmo has probably the worst customer service I’ve ever encountered for a company this large. If they freeze your account or decide you violated the agreement. Which btw the do to people ALL the time. They will send you an email saying it’s shut down but you will get zero explanation as to how or what you violated. They will take and hold any money in your account for months if they decide to do this but probably the most absolute frustrating thing is your given no opportunity to correct any actions you may have unknowingly committed. Your not even allowed to know what they were. Once they have decided this your virtually given the silent treatment and treated like a criminal. PayPal is no better btw. If your a holder of both PayPal and Venmo then guess what. They will shut both accounts down if a friend wrote a goofy explanation on a transaction and made it sound like something it wasn’t. There are so many reasons to avoid this company. Personally I think they should be shut down and made an example of. AVOID Venmo and PayPal!!

I had someone send me $485 from Venmo for rental security deposit. 2 month later the sender backed out of the lease and claimed it is an unauthorized payment and Venmo took the money out from my account while they saw I had money in my account. The payment was an authorized payment. I filed complaint on BBB and their customer service but Venmo refuse to correct their mistake. I call Venmo thief because it stole money from my account without my authorization. They claimed they would verify with the receiver if there are dispute on the payment but in my case they did not. Venmo abused my trust. They are liars. They lied about they verified the sender did not authorized the payment, which is an authorized payment and they know it, and refuse to put the money back to my account. They abused my trust to keep money in the account and steal the money without my authorization. In order to prevent this kind of steal happen again I quickly transferred all money out, called my people sending me money and took of the bank link off. Can’t trust

Venmo.

I’m just a guy who puts up fence for a living, but I need to warn people about Venmo. They recently put me and my family through Hell. They Froze my Funds that I was depending on for no read on at all. A customer paid through their app. It was a nightmare. I spent 2 days sending g them “Verification” of. Myself. I had to send them bank account t statements, copies of my driver’s license, etc. Etc. Please use another app. Ive used cash app for years and never had a problem. Its a tually scary when someone just holds your money without regards to how much you might need them. Hands down the worst experience I’ve ever had with any company.

TERRIBLE service and a SCAM. CLOSE DOWN the company. They wont release my funds and have my account frozen. They asked for my Drivers License and my bank statement which I sent over – MISTAKE. No response despite several calls, they wont unfreeze my account despite several emails. BEWARE!

Since Aug 21, 2021 I have NOT been able to use my AMEX attached to my VENMO account. VENMO can NOT give me an answer except to say keep trying and it may work or use your bank account. NO NO NO NO! It is not AMEX either. This is unacceptable! What is going on here? They wont let me speak to their security dept. either.

I have uninstalled the app etc etc etc. They are like a broken record.

Don’t buy crypto with Venmo.

My wife bought 200$ worth of bitcoin at 48.096 after receiving a receipt of transaction she actually charge her at 48360 plus all the fee.

She is transferring all the money she has and close the account not worth going back and forth with this issue. It’s better to just move on

Broken phone caused so much frustration. I understand security, but using it as a guise to ignore customer contact is unbelievable. First time having to contact their support department. Unfortunately, was at the end of the business day for them, so finding an effective Venmo Rep was difficult. Finally, after several hours and several submissions to their messaging service, and getting nowhere, patience was pretty depleted. Nothing but irrelevant, automated emails from them. Probably, didn’t do a good job hiding my frustration upon finally getting a response from an actual person, must admit. My anger caused me even more of an inconvenience. Venmo deleted the bank info tied to my account and send the transfer to a bank account I closed in 2016. That was on Monday…still haven’t received the transfer. Or an actual person to respond to my inquiries. Having to deal with Venmo’s customer service has been a horrible experience. Once I receive the funds transfer, I intent to delete all my financial info and close my account on their platform permanently.

They froze my account for no reason. They have my money and I am getting nowhere. I hate venmo.

Venmo is a FRAUD,

DO NOT use them, They had on my PayPal account that if I open up an account with them that they will zand me $10 dollars. Once I opened my account with them, they sent the money to me but went back and took the money back which it wasn’t there at that time but they left my account in negative. I tried to email them, but they aren’t responding. SO. I am here trying to warn people of this mess ans to see where they have messed o er others with more money is very sickening to me. But. They will reap exactly what they are aoaing out. Praying for everyone that Venmo thought they got away with stealing their money. I even Pray that God will have Mercy on them for playing with God Children in Jesus Name🙏🏾🙏🏾🙏🏾🙏🏾

I would seriously warn against using Venmo. I attempted to send my girlfriend $600 through Venmo for bills and other expenses; Venmo said there was an error and that the transaction was declined (although it really was not). I then made a second attempt at sending the $600, which was successful, but BOTH attempts were charged from my bank account. Now, whereas my girlfriend received the second $600, the first $600 is STILL just missing, and Venmo has done NOTHING but play dumb. “Call your bank, call the number on the back of your debt card….” Meanwhile, I have spoken with my bank, at which point they assured me that Venmo did in fact process both transactions, and took my $600. Nonetheless, Venmo continues to insist that the first transaction was declined, despite my having sent them a screenshot of my bank statement showing two $600 charges to Venmo… $600 is a lot of money, particularly during these times, and the complete lack of concern from Venmo’s customer service department makes the experience all the more infuriating.