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Recent User Reviews
We were very pleased with VersaPay until they switched over to a new gateway – Clover. We have had continued issues with this gateway. We use NetSuite software and process credit cards daily. Suddenly, after over 5 years with VersaPay we were not getting paid for random credit card transactions that we had processed. The software is functioning properly and provided pre-authorization codes and payment capture codes. However, Clover did not honor the payments. They stated the pre-authorizations were expired (stale). NetSuite shared that if the pre-authorizations were expired it would not have allowed us to process the credit card payment. We would have received an error message stating contact your processor because this payment cannot be completed. VersaPay acknowledged their customers have had ongoing problems with Clover settlements since February 2024 when they migrated over to Clover. We were surprised to learn that our credit card processor had no access to the gateway data. It was explained that VersaPay support has to submit a claim to Clover support in order to get assistance with customer issues. This delays the response time to troubleshoot any problems. Electronic banking has 24 – 48 hour window to adjust / delete / void a transaction. The current support process doesn’t allow for immediate assistance with credit card transactions to meet the short electronic banking window.
We are having trouble with VersaPay. Through the automated payments, they have charged us three times for our annual service with OnSolve. We have attempted to connect with VersaPay through their website, chat and phone number to no avail.
VersaPay Company Overview
VersaPay provides cloud-based software that helps businesses manage accounts receivable. Its platform automates invoice delivery, payment collection, cash application, and customer communication. The system is used by finance teams to reduce manual work and improve visibility into outstanding invoices. It allows companies to send electronic invoices, accept multiple forms of payment, and match payments to invoices without manual input. Customers of the businesses using VersaPay can access a self-serve portal to view invoices, make payments, and communicate about billing questions. VersaPay’s tools are used across industries such as manufacturing, distribution, and logistics. The platform can be integrated with enterprise resource planning (ERP) systems to sync data automatically and reduce errors. Its focus is on improving efficiency and shortening the time it takes to collect money owed. The software also provides reporting features that give insight into payment trends and customer behavior.