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THIS IS THE WORST COMPANY I HAVE EVER DEALT WITH IN MY 41 YEARS IN THE MEDICAL FIELD. THEY NEVER RESPOND TO TELEPHONE VOICEMAIL OR EMAILS. THEY CONTINUE TO WITHDRAW MONEY FROM OUR ACCOUNTS AND DO NOT REFUND DUE TO THE FACT THAT I CANNOT GET ANYONE TO RESPOND TO ME.
Vertex Payment Solutions Company Overview
Vertex Payment Solutions is a U.S.-based merchant services provider headquartered in American Fork, Utah. Established in 2010, the company offers a comprehensive suite of payment processing solutions tailored for businesses of various sizes and industries. As a reseller of First Data (now Fiserv), Vertex provides services including credit and debit card processing, ACH and eCheck payments, virtual terminals, and point-of-sale (POS) systems. Their offerings also encompass mobile payment solutions, EMV card readers, check processing, mail order/telephone order (MOTO) support, ATM access services, and gift and loyalty programs.
Vertex Payment Solutions emphasizes transparent pricing and flexible contract terms. While specific details on rates and fees are not widely disclosed, the company is known to offer variable processing rates and equipment leasing options. As a First Data reseller, their contract terms are expected to align closely with First Data’s standard agreements, which typically involve multiyear contracts with early termination fees, monthly PCI compliance fees, and tiered pricing structures.
Customer feedback for Vertex Payment Solutions is generally positive. The company has a limited number of online complaints and is noted for its responsive customer support. Clients have praised the user-friendly platform, efficient transaction processes, and attentive customer service. Vertex maintains a clean complaint record and has not been associated with any major legal issues or deceptive sales practices.
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