WePay Customer Reviews

Horrible company, they offer credit card payment services for small businesses through JP Morgan Chase, but once you start using it, they close your account and hold your payments for 120 days with no explanation or options to get the money back. It is a shame that what I considered to be an excellent bank (Chase) is offering a scam service like WePay. Talked to Chase and they said they couldn’t do anything about it since WePay is a “separate” department.

WePay will take your legitimate, everyday business transactions for no reason. They will hold the funds from your business account under the pretense of reviewing the transactions. This has happened to my business more than once when WePAy was used.

I watched a video of Warren Buffet speaking about this practice. Warren Buffet says that the banking system calls these “float accounts,” where they hold your money in these accounts for no reason other than to accumulate interest at your expense. WePAy has done this to my business twice now.

What an absolutely awful company!!!!!!! I spent several hours on the phone interview process and carefully explained our business and the transactions our business would be conducting. On April 15, 2024 we processed a $1 test claim which successfully transacted. Our first real transaction was on April 29 and our 2nd transaction was on April 30. I noticed on April 30th that the transaction from the previous day was in a “hold” type status, however, i did not pay too much attn to it. On May 1st, i logged back in and noticed that neither of the transactions had completed and that payment had still not been released for either transaction. On May 2nd, i started receiving emails that there was a problem with my account and that the funds for both transactions would be held for 120 days plus. The next email that followed the funds hold was that the account had been closed. The 2 transactions that we processed were completely within the parameters of what had been discussed during the interview process. Let me be very clear to anyone reading this……There is no one to speak to at this company. They hide behind a status of “we dont have a phone contact support network”.

I would highly recommend looking elsewhere for a payment processing company. I am extremely disappointed with Chase as i really thought that they were a better company than this.

Fortunately for us, we were using this company as a test pilot, which is why we had only processed a couple of claims. I have reached out to of one my customers and asked them to dispute the claim and that 1 claim has been paid via other methods….the 2nd claim i have left in their queue just so that i can follow up with the Attorney General in 120 days.

Unfortunately I have had to resort to coming here and placing a complaint against this company. I am a small restoration company that has accepted only two other credit card payments ever and they chose not to honor a payment made to me by one of my customers for almost $20k! Their only explanation, which of course was received via email, was that my account was susceptible to back charges(which I’ve never had) and discrepancies that they could not elaborate on. They have now closed my account yet are keeping the funds ($20,000) for 120 days….120 Days! This is absolutely unacceptable. If my account is closed then there is no reason to keep the funds as they have no vested interest in my company or it’s financials at this point. I owe them NOTHING! With the amount of complaints just here alone, I think it is safe to say they are withholding monies on a pretty regular basis, which should be unlawful and unethical. My customer is now going to default with their own insurance company because repairs that are required within the allotted permit time will not take place. These practices have a trickling affect on more than just my business. Obviously WePay has their own agenda and that does not include helping their customers. I’m sure they’re banking on the interest of hundreds of small business owners as we struggle to pay our employees and keep our doors open, all because they want to play games and hold our money for an unreasonable amount of time! I will be escalating my complaint against this company to my State Representatives, Attorney General, FTC, the National White Collar Crime Center (NW3C) and the Payment Card Industry Security Standards Council. I would advise anyone else that has been the victim of this type of procedure to do the same! My livelihood is in the balance here as I am unable to complete the contracted work I am committed to because of this incident. I just want the money my customer paid me!

Wepay is a scam and stole my money and shut down my account without notice for no reason at all and refuses to answer their email.

I can not overstate this, stay away.

We process incoming and outgoing payments through Buildertrend which uses WePay as the processor.

Nearly 100% of our payees have had issues where WePay shut down their account without notice and froze their funds.

Each time we reached out to Buildertrend (WePay is unreachable) they were told by their internal communication with WePay that WePay cannot give any information and it cannot be appealed.

Keep in mind that we are not just a valid corporation with state licensing, we only send out payments to companies who we have verified their LLC listing and their licensing (electrical, plumbing etc)

These are not handyman style companies with shady backends or depositing into personal accounts etc.

We have been told by Buildertrend which is a reputable multibillion dollar company that the issues have gotten so bad with WePay that they have been forced to develop their own payment processing system.

Stay away from Wepay. My customer wanted to pay over the internet and Chase Integrated Services uses Wepay. The funds went in and Wepay put them “In Review” with no explanation. There is zero way to contact them other than by email. Chase business cannot help you, they cannot even contact WePay upper support. My Business Relations manager, my bank Manager, noone can contact them. When it happened 2 days ago, they had instant chat available on the help site. As of today, all links to live chat have been removed from their site.

I will now be completely changing my processing as this company is atrocious.

WePay is a scam

They want to gat the money from my clients

And don’t release it they hold the money and put to many tricks to don’t release it

I’m totally disgusted with wepay. They take my clients money instantly. They show me on the app everything is going great. when it’s time to release the money. no money, they say someone would contact me in 3 to 5 business days. then I get email that account is closed due to high risk and they still have the people money and now want to hold it for 120 days pending what? They have the people money. this kind of practice is definitely criminal on the lowest level. I’m truly truly ashamed for wepay if they don’t care because it’s clearly apparent.

I’m totally disgusted with wepay. They take my clients money instantly. They show me on the app everything is going great. when it’s time to release the money. no money, they say someone would contact me in 3 to 5 business days. then I get email that account is closed due to high risk and they still have the people money and now want to hold it for 120 days pending what? They have the people money. this kind of practice is definitely criminal on the lowest level. I’m truly truly ashamed for wepay if they don’t care because it’s clearly apparent.

Stay away. They will hold your funds with no explanation. Your only option is to email with no live customer support. 2/2023 the are holding 10 for over a week and no one has an explanation.

Worst processer around, cant call them, only email. I recently started a company as an S-Corp LLC. Well they say its a corporation & i need to select the appropriate box for corporation even after sending them the info letting them know its not a corporation that its an LLC. I even sent them multiple emails & get the same response, which is garbage. Ive even requested a paper check multiple times as theyve been holding my money for 2 weeks now over some stupid bs. Im going to post this 1 star review everywhere i can.

I run a small contracting side business. I use the freshbooks application to keep track of expenses and to bill clients.

Recently a client wanted to issue a Visa payment and through Freshbooks I opted to use WePay as the payment processor.

Freshbooks collected all the necessary information for verification in order for my clients payment to be processed.

Once the payment was processed it was added to my WePay Balance (same day), no holds, no pending status, payment was accepted.

I have been receiving ‘failed settlement’ emails for three days now.

WePay has all of the information necessary to release my clients payment to my bank account, yet they refuse to release it, sending me a notification email with no information regarding why the settlement has failed.

After contacting customer support (who you can only communicate via email btw), the agent gave me a set of verification instructions that were literally impossible to complete because their User Interface has no links available to upload additional documentation.

After a frustrating string of back and forth emails where the agent repeated a set of instructions that were impossible to meet, they indicated that my account was being reviewed by their Trust & Safety Team.

The Trust & Safety Team has not reached out to me for additional documentation and why would they? They already have the information uploaded to Freshbooks during the registration process.

So now, my clients payment settlement has been declined three days in a row, without being contacted by a team that is apparently withholding the funds in an account I cannot withdraw from.

This Payment Processing Company takes 2.9% + $0.3, has a support phone line that directs users to an email support line, is terrible at responding to inquiries in a timely manner and has a limited user interface.

After this transaction is settled (who knows when that will be at this point), I am never using WePay as a payment processor for my small business ever again.

This company Wepay used the name Hiedi Jones and charged my father who is on a fixed income over 600.00 between 10/05/2021 and 10/06/2021. Under product they used “Donation”. Wow! Freaken thieves.

Holding a small $400 dollar payment asking all sorts of questions about my work and reviews for my company. I’m not working for you, you work for me! JasonLook it up for yourself! Closing amount and leaving chase business checking.

Unless you want to HATE an inanimate object stay clear of this merchant service company. They NEVER deposit consistently, they settle when they feel like it snd they have no human customer service to speak to. They are unpredictable and unprofessional. Their excuse is that their Safety and Trust team is doing a routine review for your safety. Lol! More like floating money!!! They take money from the clients and don’t deposit until they feel like it. No uniform proceeding. Like I said, they will make you HATE them. They have no concerns for the business that are their clients and I totally predict them going out of business. I spoke with Chase integrated service about it snd they said although they are told to recommend and sign companies up with them they refuse to because either the companies leave because of unpredictable deposits or Wepay drops them for no reason. He told me he is sick of getting all the complaints and We Pay never takes on their own issues. The only way to reach customer service is to email and they won’t respond to even that. Horrible business!!! STAY CLEAR! If you don’t believe me just go to the BBB and look them up! It’s crazy!!

I’ve been waiting for my payment that I worked for. They said it would take 1-3 business days and still haven’t recieved anything they are like Indian people they have tat accent.

WePay has been withholding a payment we received for over 2 weeks. They are inventing false reasons to do this. Please stay away. They are a total scam.

They constantly hold my money for extended periods and are entirely unapologetic about it. They want us to verify our bank account repeatedly (that’s their excuse for hold my money.)

The only reason I use them is because of an integration with my crm. But that slight convenience is now being outweighed by their complete disregard for my business cash flow.

Lost $8000 because Wepay are worthless crooks.

They don’t care if customer lies about unauthorized charge.

We shipped to valid billing address and obtained valid signature.

Use Stripe, PayPal or any different vendor!

There are several reasons I am dissatisfied. 1-I opened this account a while ago before I had clients and when I ran my first transaction after two days of waiting for the money I was advised that you couldn’t work with me. It would have been nice to know before I ran a transaction as I opened the account one month before the first transaction. 2-It took a REALLY long time to get a response from support, over a week! There is no phone number to call either. 3-Support was unable to give me a reason you couldn’t run my transactions or work with me.

WePay derails MealTrain

WePay handles the funds for MealTrain accounts. Of course, when I say “handle”, I mean steal – at least in my experience. I have spent HOURS trying to track down $27 that was donated to my wife and me when we had our child almost 5 years ago. WePay has only made this process more difficult and we have yet to receive the money. TERRIBLE service. Just terrible. Avoid this company like the plague. You have my sympathy if you have no other choice – as was the case with us.