Wholesale Payments Customer Reviews

They billed me for 2 accounts and I only had one. When I asked for reimbursement, they stated they can only reimburse 2-3 months. When I wanted to cancel, they were rude on the phone and stated I had to sign the Docusign they’d send me by end of day. I never got it. They kept billing me for months. I had to stop payment at the bank. Worst company ever! Greedy!

Very pleased with overall performance by wholesale payments systems. Representative John Pollard was very helpful and polite in helping me with all our needs.

Saves me about 3,000 a month. Only $45 no hidden fee and my proccessor is local, so if I ever run into any problems I can give them a call and they will be there that same day.

A customer disputed $3,000debit card and wholesale reached out to me, on the same day I replied with necessary documents (i have proof that I sent email), They are saying that they closed the case because they did not receive any responses. I lost $3,000 because they are bunch of liars and scammers.

This Company’s rep came to my store several times even after I told him, Derrick Wells, I was not interested. He finally wore me down by feeding me lies about fees, charges and early cancellation charges. He assured me I was under no obligation. I soon realized it was all LIES. He makes his living scamming and lying to businesses. It has cost me so much money to cut ties with this awful service. Don’t know how ppl like that sleep at night! Please people don’t use this company. They also advised me their reps answer to no one. In other words that’s how they make their money. My small business took a huge hit from this scam ! Hurts bad!!

John was very helpful getting my terminal set up. Straight $45 per month processing fees. I am able to reward my cash customers as well! They will be adding over $1400 per month of new cash flow to my business, excellent.

Xander did an excellent job helping me switch ownership of my POS system. He was kind and answered every question I had. The proccess was easy thank to him, im grateful for his support.

Mitzi Cuellar and Reggie Harrison were awesome in getting our new terminal setup. They were able to help us troubleshoot some issues we were having with our system and get us up and running.

Whitney, with Wholesale payments has been wonderful to work with. We have had some set backs with regard to integration issues with QB Desktop and the PAX terminal, but she and Jennifer and the rest of the staff with Wholesale Payments have diligently helped me work through these issues at every turn. We have finally went live with our new DejaVoo terminal today and so far so good!

I contacted the company after realizing I was being charged credit card fees on debit card transactions, and I had withdraws of $194 for two months in a row from my checking account (way more than anticipated) with no reports anywhere to explain why. I also had an issue with the scanner on my clover mini.

I ended up on the phone for a total of two hours trying to get resolution. I was transferred multiple times but finally ended up on the call with two different reps at the same time, Veronica Campos and Will Stewart.

I will say that Veronica was upfront about the errors that were made in the billing. I was told what the breakdown of the $194 was and that it contained billed items that should have never been passed along to me. I was told these charges would be removed and I would be refunded the portion that I was due. She also took the time to work with me to lower other portions of the bill as well.

As for being charged credit card fees for debit card use, I was told that there was no way to refund these charges (which is maddening to say the least), but Veronica did take the time to search through other avenues and found some deals and credits that could be applied to my account to counter what was charged.

Will assisted me with trying to find a resolution to the issues I was having with scanning and a couple other issues I had with clover.

I feel like there could be a lot of improvements made to this system and parts of its functionality. There also needs to be a lot more translucency to what is being billed, withdrawn, or withheld. It should not require a phone call to see a breakdown of what is being charged. During all of the call transfers, one rep said, “we don’t send the breakdown to you, but we have it and can tell you what it is or send it to you by email if you request it.” Breakdowns of every single charge should be automatically available every single time.

The billing system needs alot of work, but I am thankful that Veronica and Bill took the time to try to correct the errors. They truly did take a lot of time to listen and attempt to correct the issues. Hopefully, I will see the results of that call with the next billing.

My experience so far has been productive, called several times and always have had my concerns answered. Been using this service for almost a year and would recommend their services to anyone. My interaction with Jasmine Whitze Client Service Manager has positive and productive she was able to take my concerns and find a solution to help grow my business and keep my costs as low as possible.

We have used Merchant Services for almost 3 years. We are cancelling due to excessive fees. The cancellation process was burdensome ( I called 3 phone numbers) until I spoke with Bryson Gary today. He was friendly and eager to help. He encouraged me to wait to cancel until October to fulfill our agreement to avoid an early cancellation fee. I appreciated the information.

We have had numerous problems since we got our new card machine. We have had to go cash only numerous days and I am sick and tired of watching customers walk out the door since our machine is down. I ran I credit card this morning and now it says fraud alert and I can do nothing. I have contacted your company but have to wait till 8am to get someone to help. Very frustrating

Jim Upschulte

Don’t Sign Up. Scam Alert!! Worst company, Rep Ricky Hoffman told me it was only $45 a month + processing fees that customers would pay. I told him I was Using Square Services, which is by far better than any credit card service company. no hidden fees or BS. I was very clear that I can only do month by month for $45 to get started and I do not want to sign up if there are cancelation fees or a contract. He lied and told me there is not cancelation fees and I would only pay $45/month to get started and that I could cancel anytime without penalties, just had to return equipment.

When I got the bill for cancelling the service, Customer service did not help, manager did not answer my calls or return my voicemail. I emailed customer service to have the manager call me back and customer service stopped returning my emails.

I cannot believe this type of scam is allowed. Having a Contract is one thing, but to have a Sales rep lie to you to sign you up to make money of you tell you a lot about the company that allows this to happen.

TOTAL SCAM!

I had used Wholesale Payments as our credit card processor for more than a year. Basically had no problem until recently. I had an issue with the terminal and Tyler from Tech Support was able to resolve my issue within 10 minutes. Very knowledgeable and informative.

Wholesale payments have been a blessing for us here at Gibbons Auto. The ease of use is unmatched, and the last time I called customer service Mitzi took care of my issue with speed, and courtesy. Thank you for partnering with our small business and helping us with our credit card processing needs !

I was at the end of my rope with a rep with this processing company until I had the pleasure of communicating with Mandy Tijerina. The rep has since been removed from this company and Mandy has turned a nightmare into a positive experience. If anyone is going to bring this company to heights it’s going to be Mandy Tijerina.

Mitzi Cuellar called us because we had received a damaged terminal. She understood our concern and said she would get another terminal overnighted to us. She was sincere and apologetic for the damaged terminal. She communicated very well to us what the next step was going to be.

Mitzi Cuellar & Michael Hopper were awesome & super helpful with transitioning . Explained everything and answered all of our questions Will recommend them to anyone in the market . Thank yall so much !!

I spoke with Nate this morning regarding some issues. He went through the issues thoroughly and helped me out!!

I was very satisfied with his service!!

Thank you

Sales rep Joseph C in Las Vegas has been great helping and working with us in changing over our merchant services. Has gone beyond What most ordinary sales person would do just sell you and product and ignore you. He continues to call and check and make sure that we are operating properly and they are no issues. Also, the technical support in the backside has been very helpful with getting certain issues taken care of and addressed. They have been able to respond very efficiently and I recommend this merchant service to anyone that’s looking to start processing.

Jennifer & Shawn were a big help. Got all my questions answered and I appreciate Jennifer for staying on the line with me and trying to get support help so I didn’t get lost being transferred all over.

Very good, Lesley R. got onto getting our new bank account changed over quicker then what we had expected. We here at Whitehead Plumbing LLC really appreciate everything Lesley’s done.

“I had a terrible experience with Wholesale Payment Djavoo, specifically with a representative named Eric Saaedra. Despite initially promising better terms than my current provider, he misrepresented the contract terms and rushed me to sign paperwork without providing a copy. Further investigation revealed hidden fees and higher charges. Customer service was unhelpful, demanding a $299 cancellation fee for a device that was never activated. Eric Saaedra also ran four unauthorized transactions on my card machine, using his own cards for $5 each, to activate my account and meet his monthly transaction quota for commission. Multiple attempts to resolve the issue were met with more deceit. Avoid this company at all costs. They are untrustworthy and engage in deceptive practices.”

I have been with wholesale payments for over a year now. Every month the fee for processing is different amounts not the $45 guarantee given at the start. When asked about there is always an excuse and not refunded. I filled out a review for the sales member who at first was very accommodating and caring and now has stopped responding once wholesale payments took an unauthorized $500 fee from my bank account and refusing to refund. They apologized and told me I was being fined by the VISA/Mastercard and there was nothing I could do about it. I stopped payment with my bank and now they refuse to give me my sales holding them in a reserve. A week has passed with no one contacting me or trying to even resolve this issue. The loyalty department told me they were sorry and it was out of their hands but I would have to pay a $295 early cancellation fee if I wanted to break contract, which was told there was no contract when I signed up. They have managed to cost my business over $2500 over a (1) dispute order which all evidence was provided for and could care less.

As a merchant or sales agent, you will never leave Wholesale Payments. It’s like the “Hotel California” – you check-in but you can never leave. There is no protection from BS leads. It’s a 1099 sales position but they want active control of 95% of the salesperson’s time through constant attendance at virtual ludicrous meetings and call-ins. RUN AWAY AS FAST AS YOU POSSIBLY CAN !!!

The sales rep walked in and presented Wholesale Payments could do everything our current service did and save us money on the monthly cost. The day he came in to set up the system, multiple phone calls were made to tech support by the sales rep and it was stated that Wholesale Payments could not set up low inventory alerts nor could we use our computers when there are multiple customers to process sales transactions unless we manually figured the sales tax and put it on the invoice ourselves. Since the system was not going to be able to do what our current one did, I called the sales rep and office to cancel on the same day as it was set up and repackaged the system. I received a call from the rep supervisor after business hours and despite calling back the next few days I never could make a connection. I called the office again and was told they haven’t made contact with the rep but was concerned about the equipment being returned. I informed them the sales rep had already picked up the equipment. Another few days and I reached out again and was told I needed to fill out a cancellation form that would be sent out to my email..2-3 days later I received it and sent it back immediately. This week I received an email stating the account was closed but charges were on the account. I emailed stating that I disputed any charges as it was a product that could not provided the services that was represented. Yesterday I was emailed that the charges would stay on because I was given options to make the system work and chose to cancel instead. Since I was not given alternative options I requested that the list of options be sent to me as stated from the company. Instead I received a response that the account was closed. If I wanted to know the options I would have to contact the sales rep and sign up with Wholesale Payments…I am a school teacher, a RN, and I have operated businesses that require communication and listening skills with a great attitude. I have never had so much difficulty to gettin a resolution from a company..which explains the mixed reviews. I am not sure it is the lack of training for the sales rep, or a company that does not care about the customer. Wholesale payment stated their product could provide the same services for my business that I was currently receiving; and when it could not it should have acknowledge it and refunded money charged for services that never could be provided.

Wholesale payments charged me an amount that is illegal to charge in fees. They have terrible customer service and never answer the phone. I only used them 2 months before switching. Their claim that they ship free paper is also a farce. Save yourself time and hassle, go somewhere else unless you want to give them a lot of money.

I was promised a 30 day risk free trial by the account representative during which it was decided not to use this service due to technical reasons. However the rep set up the account anyway and I was charged over $300 for services that the company did not provide. My requests for a refund have been ignored by their customer service department. Based on other reviews on this page this seems to be how this company does business. Very unethical.

DON’T sign up with this company, they are the WORST, they lie about no fees,as you will see once you sign up. Terrible customer service and the best part is they don’t care. They held my deposits for a month while they were “checking” on it,16 thousand dollars. Now i want to cancel because every month its another fee, even though i had switched to their cash discount program. So now the big jerk around is on, draqging out the cancellation so they can add more fees, they just charged me a yearly $95.00 fee on their no fee program.This company is a joke, don’t believe the good reviews ,they are phony!YOU WILL BE SORRY IF YOU SIGN UP !THEY ARE TOTAL LIARS! READ THE OTHER BAD REVIEWS ON HERE AND YOU WILL GET A REAL GLIMPSE OF THIS COMPANY

I was approached by a sales manager to process credit cards. The payments that were processed never went into my bank account. Then, money was withdrawn from my account. I was told there were no contracts necessary, but when I called wholesale payments I was told I had signed a contract. The sales rep was fraud and took money from me. I have filed a police report. I have been dealing with this since December of 2021. Wholesale payments now have reported me to the credit reporting agencies. I’ve spoken to several people and sent multiple emails and they say the account managers are 3rd parties and they have no responsibilities to them. They cannot tell me why I owe money. They refuse to remove the collections from the collections agency regardless of the fact that it was a representative of the company that committed the crime. I do believe the company is aware and is committing fraud and hiding behind the account manager.

Do not ever work for this company. If u don’t hit your leads per week they start writing u up and threatening u that u will be terminating they do everything in their power to u when they qa your calls to deny with they are good calls . There qa mgr Nicole Martinez is a bully when she listens to your calls she sits there playing on her phone acting like she doesn’t want to be there . Pam Zuniga is the director she says she trains u but doesn’t you could read word by word of the script but if u say certain words u will get the call denied. Pam had a lady that came from prison do the training she fired a couple of people today a few days before thanksgiving intentionally right after lunch hope she is happy and her holiday is miserable . All she thinks about is drinking at gatherings.

I was recently fired from wholesale because the director only cared about herself. I showed up everyday worked my tail off dialing and attempting to make deals but that didn’t matter u had to have your 10 leads a week or your let go . My rent is due it’s the holidays. The vets who worked there said they were tired of carrying the others who were actually working and they always got to leave early as soon as they hit 8 . You ask for help and get spit on in the face or bullied by qa who likes to deny calls . They don’t care if u have bills hope Pam Zuniga has a good holiday knowing that she put people out of work

I was contacted by Joey Alaniz end of April 2023 as I was opening a physical retail store. I explained him my needs for POS and we agreed on $210/ month all inclusive. I signed the contract that had basic information and we scheduled time for him to come install the equipment first week of June. Right after installation I paid him $420 through venmo as first and last months rental. He mentioned that I pay him every month $210 via venmo. As I have not started running business yet, he said he will give me one month free of charge. One week later I noticed a withdrawl from my bank account for the amount of $345 followed by Clover charging me $54. The withdrawl reference/ description did not refer to the wholesale payments company name instead it said Bank Card, and also the amount didn’t match with the agreed rental fee, so by default I assumed it was a fradulent transaction and I reported it. I called Joey and asked why Clover charged me when he said $210 was all inclusive. Without giving me a straight answer he looped around the conversation and finally yelled at me stating that I pay for the software and there is no way around it. During the same conversation he also mentioned that the company will withdraw $ from my account but he will credit them back and I asked him if its through Bank Card and he said may be. I then got a credit of $300. Fast forward, when I started running by business, they failed to send me my sales dollars. After a lot of back and forth they said its because I put a stop payment on the account. I opened another account and gave Joey the new bank account details. It was mid-august and no refunds and/or sales deposits were made by the company. I followed up with Joey several times with no luck. When he finally called me and talked, the company sent me some amount stating that they deducted $345 and deposited the rest. It was an ongoing back and forth on why the price was hiked from 210 to 345 and they keep saying that I ordered additonal equipment which was not the truth. I asked them to send me the contract, after asking several times they finally sent me the contract. I was shocked to see that they altered the original contract without my consent and put random amounts over there. No where the details of the equipment were mentioned nor the rental dates and the monthly rental. I called them out on altering the contract, the support lady was extremely rude and said that she don’t have anymore time to talk to me and disconnected the call. No one called me back with an explanation of the altered contract. They stopped paying my sales money but were still deducting small amounts. As Joey was not responding I called the company line again, and they said there was ACH issue and were looking into it. No one bothered to call me back to update the status or fixed the issue but kept deducting $ from my account. I sent an email saying I can’t do business with them anymore as – 1. they were not paying me my sales dollars but charging me 2. hiked up rental amount with no reason and my consent 3. altered the contract without my consent; asked them to cancel, pay my money back and take their equipment. Ever since then no response from them. They say one thing on the phone and their actions are completely opposite, they don’t want anything written or documented so I was not willing to call them any further.

It was such a disasspointment and stressful especially being a new small business owner. Wholesale payments lacks integrity, their business processes are fradulant, people have no ethics. Its a shame that they loot business owners by doing shady things as outlined.

Unfortunately, I still have their equipment as they have not responded to my cancellation request. I bet they want to play this game for a few more months and charge me the rental amount.

Local sales rep Joey Alaniz came into my shop and told me he would provide FREE equipment with Apple Pay and tap etc. if I switched to Wholesale Payments. I emphasized how important it was that I do not accrue anymore expenses since it is my first year in business and the beginning of summer in a seasonal college town. (I already had a register that worked perfectly fine) He assured me it would save me money to switch so I agreed. They then billed me for the equipment and a service fee before I even used the new register. I called Joey to refund my money and he pretended like he didnt know what was going on. He told me hed look into it then days would pass with no follow up. I always had to call or text him and he always had an excuse for why he needed more time to fix the issue. I asked for a copy of my contract that was never provided to me.. it took 2 months and being pushy before I received it! Joey also told me not to contact my old processor to cancel with them and that he would handle all of that. They continued to bill me for my cash register so during summer I was billed twice by Clover and paying an additional $225 a month for the equipment he said would be free. He made me jump thru ridiculous hoops at my bank to try to put stop payment on the other company.. which also cost money. He caused my small business a lot of headache and stress.. I spent hours on hold with clover and wholesale payments, etc. instead of focusing on my business. I called him weekly to fix the issues and he began to gaslight me and tell me to calm down, wouldn’t return calls, and even started to yell at me and talk over me any time I spoke to him on the phone. I finally received a copy of the contract and they added a page that I never saw or signed that stated I would be paying for equipment and also had an early termination fee that was not stated anywhere else in the contract. Do not use this company by any means!! Terrible customer service and they will lie to you and take your money as long as they have access to your bank account. Every person I ever spoke to with this company is trained to gaslight you and give you the run around until you give up, including the national sales manager, Walker Hall.

Everything the salesman j.s said have been false. 3 months still can’t get billing right. Charged for thing not agreed on. Got nothing but lip service from all I talked to

Wholesale Payments waived one of my Early Termination fee but won’t return the 4 months of 45.00 they took out of my account.Sept Oct Nov and Dec 2022. No one will call they do everything by email. They also changed a date on the contract which this is a Breach of the Contract. NO ONE ever wanted to talk about that. I have all the eamils needed to if needed

Love this company. Great approach to charging customers..

Had 2 accounts with them on 7-1-2022 we canceled one and on 8-3-2022 we canceled the other one. They are still taking out fees now over 789.28 out of my accounts. And won’t return any of it yet. they wanted to give me another one to replace mine that will not work and lied to me that they could down load all 7600 item form mine to theirs. That will not happen says my POS system soft ware enginers.

I was contacted by a Wholesale Payments representative regarding switching to WHOLESALE PAYMENTS from my current merchant processor. The Sales Person was very polite and knowledgeable and the fees were so low I was ready to sign up!. I filled out the application expecting to provide only the usual standard information to switch over processors…The only information needed would’ve been be a copy of my current merchant statement, ID and a voided company check.

All OF A SUDDEN… they were requesting three months bank statements(all bank accounts) not just for the company that credit card processing will be used for, copies of blank proprietary customer rental agreements, estimated amount of client bookings, proof of Tax ID #, Copy of Assumed name certificate, DOT permit and finally three years of income tax returns!!!! this CRAP was over the top! I wasn’t applying for a bank loan or mortgage! Where do they get off on requesting SO much information for a simple merchant account?? I contacted the main office to talk to the underwriter handling the application to find out WHY this much info was required and the name that was provided to me by the Sales Rep does NOT exist in that office!!!! smells like a SCAM to me! This is supposed to be a NATION WIDE CREDIT CARD PROCESSOR!!!!…BEWARE!….if they start asking for THIS much personal information!! DO NOT GIVE IT TO THEM! You are risking Identity theft!!!!

I have been ripped off! Nothing that was disclosed to me in the initial telephone conversation was true. Twenty dollars a month – not true. Integration with QuickBooks, not true. A $499 termination fee, ridiculous. I did not use the service at all and it has cost me $600. This company is unethical and corrupt. Do not use them!

I cannot ever praise the gentleman named Abraham at Wholesale Payments. We changed routers and I could not get my credit card machine to process anything; couldn’t get password changed. He was so very, very patient with me and walked me through everything he could think of until we hit on the correct one. He was NEVER impatient nor rude, just extremely polite and kind.

I rarely write reviews. I have been doing business with Wholesalepayments since the beginning of 2018. I feel for everyone who appears to have been treated unfairly. I to have had horrible experience with credit card companies in the past. However I have had nothing but a great experience with Wholesalepayments. I have made at least 20 calls over the time doing business with them from: being PCI Compliant, Employee spilled soda on terminal (got one next day), changing POS System they ensured their terminal would be compatible by working directly with installer, All departments at Wholesalepayments have returned my calls in a timely manner. My personal experience has been exceptional & worry free. I want to Thank each Department for their excellence service that has been provided to my team. Thanks for all your hard work. Most recently I want to THANK Margie Cortinez & Andrea De Los Santos for being readily available to assist with all my concerns. Once again Thanks for my experience & I hope as your company grows you will be albe to meet the expectations of all those you service. Keep up the good work.

This company has got to be the most unethical entity I have ever had the misfortune of dealing with. Software was not compatible for integration. After we had to pull the plug on the transition they continued to deduct $65 a month from three of my business accounts. After almost TWO YEARS and countless very heated phone calls they finally agreed to refund my money. NEVER EVER TRUST THEM.

Thank you for your reported experiences. I am doing my due diligence after responding to several emails like you. However, the rush to onboard and push me out there before I accepted any offer, sent up serious red flags that you have legitimized.

Rep came by and said they had a plan that charged 3% back to the customer for non cash discount and was held out at time of transaction. there would be no other fees or contracts. No fees no sales. So I told him that sounded good. To hook me up. Had trouble with machine from start. Called rep said customer support would call me and he would be out. 3 weeks later still waiting. I called CS to cancel service said I had a 3 year contract and monthly fee which could run as high as $90. Also a termination fee of $250. these people are crooks. Stay away.

This company has been a disaster since the day I signed the paperwork. First the rep conveniently forgot that there was a THREE YEAR contract AND a termination fee until the moment I told him I was going to read everything I was signing and I saw it for myself.

THEN, after scheduling a time for the training, the rep calls me 24 hours before saying he has to cancel (this is after giving a timeline to me that would have still allowed him to do his job and get back on the road) because he forgot he scheduled to go to meet the teacher for his children. I let it go and he stated that any other day would work. I corresponded with my employees and came up with a second date. After giving this day, he states that he cannot do that date because its the first day of school and family comes first. At this point im livid and reply that Im ok with another rep completing the training. I was then told that another rep could not. We go back and forth and he continues to try to have me work around his PERSONAL not professional schedule.

At this point I called in to try to fix this issue myself. The first rep did not want to assist, but a second rep reached out to the original trainer’s manager and said I’d get a call back. The manager dodged me for 2 days so I contacted the Retention dept. At this point I reached what I thought was a rep that would make it all better. She upheld the day I requested and said shed do it herself to make sure I was taken care of….IT GETS WORSE

The day of the training, I have my complete staff here and ready and the company’s back office had totally dropped the ball. Needless to say, i stayed on hold for a while, because now i dont have an in person training, its over the phone, and at the end of it all Im told “we’ll figure it out and call you back.” It is now THURSDAY and I have yet to get a call back. I ONCE AGAIN, had to contact someone myself and guess what. Im told, i’ll get back with you.

This is complete trash all the way around. Not to mention i am a business that is TRYING TO OPEN ITS DOORS.

Cancelling their services is a real ordeal. I have repeatedly called, and am getting the same assurances, only to find out no action has been taken.

NEVER do business with this company. Like another pissed-off customer said, “avoid this company like the plague”!!!!!!!!!!!!

Sales representative forged my signature on the contracts and opened an account without my permission and customer service ignored my request for refund for fees for an account that was fraudulently opened.