A Texas-based company founded by the former CEO of TransTech Merchant Group and Summit Merchant Solutions, the former vice president of Certified Payment Processing, and the former president of Eliot Management Group.
Altiras Advisors processes payments for most major debit and credit cards, e-commerce solutions, integrated payment software, a payment gateway, PayFac, and climate-friendly solutions.
Appears to offer a multi-year contract through First American Payment Systems and has received a low-to-moderate number of complaints.
There is very little information about the Altiras Advisors contract available. Some complainants mention higher-than-expected fees and undisclosed terms.
A typical First American Payment Systems contract includes a non-cancellable equipment lease and a PCI compliance fee.
Altiras Advisors also offers virtual terminal and payment gateway services, but no pricing is disclosed on those services.
Altiras Advisors provides level 2 and level 3 processing for B2B and B2G transactions that use corporate credit cards.
Altiras Advisors is run by executives of companies that have bad reputations on CPO and are known to enforce long-term contracts with high monthly fees.
There are many Altiras Advisors reviews online that accuse the company of being a scam or a ripoff. Complainants also mention poor customer service, billing errors, fund-holds, and difficulty cancelling service.
Altiras Advisors is an independent company, but the First American Payment Systems resellers previously overseen by Tony Norrie have received hundreds of combined public merchant complaints.
Altiras’ website lists phone and email contact information, but they do not provide reliable customer service.
Altiras Advisors was accredited by the Better Business Bureau in June 2018. The company has received 3 complaints, of which 0 were resolved to the satisfaction of the merchant.
Altiras Advisors hires in-house appointment setters to market its services and assigns these appointments to independent sales agents, or if the company assigns its agents to the field.
Complaints generally mention undisclosed fees and verbal promises that were not honored, but in the company’s favor, there are no misleading rate quotes in its official marketing materials.
Altiras Advisors has seen a steady increase in complaints since our last update, and has a management team that has previously worked at poor-rated providers on CPO.