Authorize.net is a payment gateway provider, which means it provides software and applications to route credit card payments from the point of sale to the actual credit card processor. The company also powers e-check payments, phone payments, and monthly billing.
Costs and contract terms are dependent on the reseller’s pricing for the payment gateway and the reseller’s service. It also has been accredited by the BBB since 2009.
Company’s with existing merchant accounts can choose the company’s gateway only plan for a per-transaction fee of $0.10 and a daily batch fee of $0.10.
A merchant can choose between a monthly gateway fee of $25 and a 2.9% plus $0.30 per transaction fee, however, the company also offers interchange-plus pricing as part of its enterprise solutions package.
Authorize.net customers have complained about contract terms and lease terms. The company uses third parties to offer contracts, and is not obligated to disclose what figures they have altered.
The company has received several complaints mainly due to confusion between resellers and the company, with most of the complaints due to poor customer service, feature malfunctions, fund-holds, billing disputes, or unexpected charges.
Authorize.net offers customer support via email, a support number and online chat, but merchants must login to use this service.
Authorize.net has an “A+” rating with the BBB despite having received 69 complaints in the last 36 months and only 23 of these were resolved to the satisfaction of the merchant.
Authorize.net’s website provides a price list for its services, but resellers may alter the price as they see fit.
Because Authorize.net’s services are resold by many merchants, it’s hard to know what fees the company is charging, but it is helpful to offer a suggested cost.
Authorize.net is a payment gateway provider that provides an easy way for merchants to accept credit cards using just their computers and their websites. It has a decent rating from its customers, but it could stand to improve on its customer service and reseller training.
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