BlueSnap Review

BlueSnap, a merchant account provider, was acquired by Great Hill Partners in 2011, and later rebranded.

Costs & Contract: Offers pay-as-you-go pricing with no early termination fee and no recurring fees, but has received several complaints and has an A+ rating from the BBB.

BlueSnap charges a flat fee of 2.90% plus $0.30 for US transactions, 3.90% plus $0.30 for international transactions, and waives its $75 monthly minimum fee for transactions less than $2,500.

In late 2011, some PayPal accounts were temporarily closed due to high-risk business types. We encourage merchants to check our list of the best merchant accounts to avoid an unexpected account shutdown.

BlueSnap charges dormant account fees of $5 to $50 per month, and no early termination fees have been found.

We found 50 negative BlueSnap reviews, with complaints of scamming, hidden fees, poor support, and confusion regarding the company’s real name.

A class-action suit was filed in January of 2012, but Plimus had already changed its name to BlueSnap.

Although BlueSnap provides phone, email, and ticket-based support to its merchants, they have historically done a poor job of vetting its partners.

BlueSnap currently maintains an A+ rating with the Better Business Bureau, and 3 complaints were either resolved to the dissatisfaction of the merchant or received no reply.

BBB has added the following to the BlueSnap profile: When filing a complaint with BlueSnap, please make sure your purchase was not with another merchant.

Customer service is essential for a merchant account provider to resolve complaints. The BBB rates this provider with an “A”.

BlueSnap uses its website and strategic partnerships to market its services. There were no complaints about unethical behavior by its sales staff.

A company’s former affiliations with fraudulent vendors may be a cause for concern, though the company has taken steps to solve this issue.

BlueSnap has been accused of charging bunk fees to businesses that do less than $2,500 per month.

BlueSnap’s sales tactics are slightly deceptive because of its name change, and the company goes to great lengths to conceal its ties to Plimus.

BlueSnap rates as an average merchant services provider according to all available information, and may improve as it puts the negative legacy of Plimus behind it.