Braintree Customer Reviews
Braintree Company Overview
Braintree is a payment processing company that provides full-stack payment solutions for online and mobile businesses. Founded in 2007 and acquired by PayPal in 2013, Braintree supports global e-commerce by enabling businesses to accept credit and debit cards, PayPal, Venmo (U.S. only), digital wallets like Apple Pay and Google Pay, and local payment methods in over 45 countries and 130 currencies. It offers developer-friendly APIs and SDKs, which integrate directly into websites and mobile apps. Braintree’s platform includes features such as recurring billing, fraud protection through Braintree’s advanced fraud tools, and data encryption to meet PCI DSS requirements. The company also provides seamless integration with PayPal’s network, allowing access to additional payment services through a unified interface. While Braintree is known for scalability and customization, users occasionally report challenges with onboarding and customer support responsiveness for smaller accounts.
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Recent User Reviews
How can you give them a good review? Horrible awful company to deal with. Absolutely ZERO customer service. I lost $1,000s and nobody willing to help. Cannot phone them and no email support. Bunch of thieves!!
Braintree has horrible service. We tried switching to them from Authorizenet because the price was right. There was ZERO assistance with the setup. Any questions or issues we had with processing orders they would just refer us to the online “help” files. It was all online and through email. Nothing on the phone. Our sales rep tried for a bit, but she ultimately was no help.
There was very little fraud detection options and filters despite what they claim and in the short time we used them, we saw our fraudulent orders skyrocket. All they have is this general “slider” which is basically “do you want more fraud or less fraud”? Pretty stupid.