Charge.com Review


Charge.com is a merchant account provider that has been in business since 1995. It provides credit card processing services and equipment as well as e-commerce solutions.

Appears to have a three-year contract with a $495 early termination fee and has received more than 45 public complaints regarding their services.

The company charges $495 for the 36-month service agreement, $25 per month for the statement, $35 if keyed-in transactions constitute more than 15% of the merchant’s overall transactions, and $25 for PCI compliance.

Charge.com has resold the services of Authorize.Net and charges 2.9% plus $0.30 per-transaction, $25 monthly gateway fee, $0.10 per batch, and daily batch fee in addition to the $25 monthly gateway fee.

Charge.com has a moderate amount of complaints filed online, but the complaints are mostly about unexpected and hidden fees, nondisclosure of the PCI compliance fee, and high cancellation fees.

Charge.com offers 24/7 phone support and a customer support email address, but its customer service is not enough to qualify it as a top-rated payment processor for customer service.

Charge.com advertises rates as low as 0.25% and transaction fees as low as $0.15, but does not disclose the Downgrade Fees and Early Termination Fees.

Charge.com doesn’t provide any links to its sources, and relies on selective disclosure and vague testimonials to build trust with merchants.

Charge.com is in the merchant services industry for more than 20 years. The company can improve its rating by fully disclosing all fees and contract terms, as well as preventing negative reviews of deceptive sales tactics.


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