Fattmerchant provides their customers with detailed account statements, but refuses to provide detailed account statements, making it impossible to verify the company’s claims.
Payment Depot by Fattmerchant specializes in charging merchants a flat monthly fee with no percentage-based rates. The company is also available as a virtual terminal for e-commerce merchants.
Stax by Fattmerchant’s e-commerce solution is similar to the popular payment aggregator Stripe but with improvements, including a lower per-transaction fee, customer support phone line, next-day funding, and QuickBooks integration.
The company has received 29 complaints and 29 reviews and has received an “A+” rating with the Better Business Bureau.
The standard Fattmerchant merchant agreement provides for a three-year contract with $0 early termination fee, but the website states that merchants should ensure that their supplementary documentation negates the language of the NPC contract.
Stax by Fattmerchant offers two plans, the standard plan for less than $1 million in annual sales, and the enterprise plan for more than $1 million in annual sales.
Fattmerchant doesn’t provide detailed transaction information for each transaction in its merchant account statements, which raises red flags that Fattmerchant may be padding its fees on top of Interchange rates without disclosing it to its customers.
Stax by Fattmerchant offers a virtual terminal and payment gateway for $99 per month. It also charges interchange plus $0.15.
The $199+ per month plan includes the same features as the $99 per month plan, plus risk monitoring, a dedicated account manager, integrated analytics reporting, and chargeback assistance.
Stax by Fattmerchant offers phone and email contact and in-house support to mobile businesses and e-commerce merchants.
We have located one Stax customer service number: 1.855.979.1080. Stax has been in the industry for only a few years, so complaints have not accumulated.
Stax by Fattmerchant is accredited with the Better Business Bureau. Of the 29 complaints it has received in the last 36 months, 22 of the complaints were resolved to the satisfaction of the merchant.
Stax by Fattmerchant has received 29 reviews, 17 of which are negative and 12 positive. The most recent negative review mentions missing funds and poor customer service.
Fattmerchant appears to use conventional advertising and in-house sales teams to market its services, and there are no complaints that accuse the company’s sales reps of unethical conduct.
Stax by Fattmerchant offers full pricing details on its website. There is no indication that these fees are quoted in a misleading way.
Stax by Fattmerchant rates as a reliable merchant services provider. It offers competitive, transparent contract terms and is ideal for both newly established businesses and enterprise-level processing.
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