Greater Giving is a merchant account subsidiary of Global Payments that offers services to nonprofits, including online payment processing, event management, auction management and PCI compliance.
The company has received fewer than 10 public complaints about its service, has an A+ rating with the BBB, and hires independent sales agents.
The standard Greater Giving contract does not reveal pricing details, but one 2010 post on an auction-oriented forum does provide some insight into the company’s standard pricing.
In addition, Greater Giving has one-year contracts with Liquidated Damages early termination fees and per-transaction fees that are significantly higher than those of other processors.
We will lower Greater Giving’s grade to C at this time because of its lack of current pricing details.
In non-BBB consumer protection forums, Greater Giving reviews are generally positive, with complaints about the company’s customer support and contract terms.
Greater Giving offers phone support, email support, and user guides on its website. It also offers live chat support.
Greater Giving currently has a “A+” rating with the Better Business Bureau and has received one negative review.
Greater Giving appears to use the Global Payments advertising and marketing network in order to acquire new merchants, and this could include anything from web advertising to independent sales agents.
The Greater Giving website does not list any “teaser” rates or unrealistic promotions, and a 14-day free trial is available.
Greater Giving is a solid donor management solution for non-profits. Its contract terms are not especially competitive, but most users are satisfied with their service.