Paya is a registered ISO of BMO Harris N.A., Chicago Il., and it has several offices located throughout the United States and Canada.
A company offering a multi-year contract with a liquidated damages-style early termination fee and long-term equipment lease has received more than 40 public complaints.
Paya charges a Liquidated Damages early termination fee of $25, and an annual PCI compliance fee of around $100.
Paya offers storefront payment processing, virtual terminals, payment gateways, and other services.
Paya is considered to be an expensive merchant account provider because of its high cancellation fees and automatically renewing contracts.
Paya has received many negative reviews on its website, including complaints of undisclosed and unexpected fees, poor customer service, high cancellation fees, and the company’s auto-renewing contract.
Paya has a low complaint count in comparison to industry averages and provides multiple phone numbers and live chat support for customers.
Paya has received 20 complaints in the past 36 months, of which 5 were resolved to the satisfaction of the merchant or received no final response.
Paya markets its services via several different types of sales partnerships, including sub-ISOs. Sub-ISOs are independent organizations that are allowed to resell Paya’s services under their own separate brand names.
A number of people reported problems with Paya’s sales agents using deceptive sales tactics. Although this is not a widespread problem, a free third-party statement audit is recommended.
Paya is a good merchant services provider. It needs to make some improvements if it wants to be a top provider.