Payroc (formerly Retriever Payments Chicago) offers payment processing solutions to merchants of all sizes and types, and was previously known as Retriever Payment Systems Chicago.
Costs and Contract: Has a BBB rating of A+ and has received 9 complaints and 21 reviews.
Payroc’s contract is not disclosed on its website, and there are no merchant complaints about specific rates or fees. The company partners with First Data (Fiserv), Vantiv, TSYS, and Chase Merchant Services.
Payroc’s contract terms seem to be transparent but not particularly competitive when compared to top budget merchant accounts.
We will not lower Payroc’s score without more information, but we encourage merchants to check out our list of the best merchant accounts for more information.
Payroc has only three negative reviews, one of which accuses the company of being a scam. Two other complaints received a professional response from Payroc.
Payroc’s previous Retriever of Chicago office is unrelated to Payroc’s, and complaints related to the other location are difficult to identify.
Payroc maintains a low complaint total and offers an email address and phone number for customer service.
Payroc is BBB accredited, and has received 7 complaints in the last 36 months. It has received 21 informal reviews on its BBB profile, with only 2 negative reviews.
Payroc appears to rely on traditional advertising, referral partnerships, and outside sales representatives to market its products. We did not find any complaints against Payroc during its time as Retriever of Chicago.
Payroc offers no misleading rate quotes or unrealistic guarantees. Instead, it recommends third-party statement audits.
Payroc is a reliable merchant service provider according to our rating criteria, and the company’s recent acquisition of Integrity Payment Systems does not appear likely to have any negative impact on its service.