PrimePay Customer Reviews
PrimePay Company Overview
PrimePay is a U.S.-based company offering cloud-based payroll and human capital management (HCM) solutions tailored for small to mid-sized businesses. Founded in 1986 and headquartered in West Chester, Pennsylvania, PrimePay provides services that include payroll processing, tax filing, time and attendance tracking, benefits administration, and compliance support. The platform features tools such as direct deposit, electronic garnishments, and automated tax calculations. Additional functionalities encompass employee self-service portals, applicant tracking, and onboarding processes. PrimePay’s offerings are structured into tiered plans, with pricing starting at $99 per month plus $5 per employee for the Payroll Essentials package. The company also offers managed services, including full-service payroll and legal compliance assistance. Customer support is accessible via phone, email, and an online help center. While PrimePay is recognized for its user-friendly interface and responsive support, some users have noted limitations in mobile app functionality and reporting capabilities.
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Recent User Reviews
Terrible customer services. They proved incapable of withholding appropriate tax for two of our employees. Multiple phone calls failed to resolve the issue. In frustration I changed payroll providers – ADP was able to withhold all correct taxes on Day 1 – something PrimePay could not do over a period of months. Primepay then charged us a $2K early termination fee. What a terrible company!
No I only use PrimePay because I have no choice. I send in all the paperwork I get claims denied with no explanations they don’t return calls they don’t return texts. It’s money I actually put on the card and it says it’s covered but then they don’t pay it I wouldn’t recommend them to anyone