Skrill Review

Skrill is an online payment service for U.S. and European users that allows multi-currency payment processing and appears to provide merchant accounts.

Skrill offers online payment processing for all major credit and debit cards, and an app or website for holding funds.

The company has received more than 450 public complaints regarding their services and has received a “B+” rating from the Better Business Bureau.

Skrill’s contract terms are difficult to compare to industry averages. It is a digital wallet, payment gateway, and merchant account payment processor that charges a 2.90% plus $0.29 rate for up to $3,000 in sales and 2.70% plus $0.29 rate for up to $10,000 in sales.

Skrill charges 2.9% to load an account with a credit or debit card and 7.5% to load an account with a Paysafecard prepaid card in the U.S.

Most complaints about Skrill express confusion about fraud prevention policies, problems resolving withheld funds in a timely manner, difficulties with “hacked” accounts, and identity verification procedures enforced by Skrill.

Skrill’s mishandling of suspected fraud is an especially egregious issue because it’s an open market provider of high-risk services.

The company Skrill has been accused of being a scam or a ripoff, with many complaints regarding frozen accounts, fraudulent charges, unreachable customer service, deceptive selling practices, and lengthy and excessive fund withholding.

Skrill merchants have access to phone and email support. The company has also been accused of long-term fund-holds and zero communication with merchants.

Skrill is not an accredited business with the Better Business Bureau and has received 88 complaints in the last 36 months. Of these, 35 complaints were resolved to the satisfaction of the merchant.

Skrill appears to market its services through its website and traditional advertising, and does not appear to partner with independent sales agents.

Skrill could limit merchant complaints about sudden cancellation of service and fund withholding by clearly describing its policies regarding high-risk business types.

Skrill is considered one of the worst processors on CPO, and customers report difficulties resolving customer service issues, which is supported by the BBB.

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