Talus Pay is the Dallas, Texas-based merchant account provider that was previously known as Future Payment Technologies, Crescent Processing Company, Park Central Company, and Celerus Payments.
AMCP Payments Intermediate Company LLC is doing business as Talus Pay, Talus Payments, Prolific Business Solutions, LTD Merchant Services, MSP Consulting, Granite Payment Alliance, Philadelphia Processing and Merchant Bank Partners.
In December 2016, A&M Capital Partners and Juna Equity Partners purchased Future Payment Technologies, which changed the company’s name to Talus Pay and changed the name of the Celerus Payments brand.
Talus Pay, a new payment processing company, has moved away from Crescent Processing Company, Park Central Company, and Future Payment Technologies, and has hired a new executive team.
The company has an A+ rating from the BBB, has received more than 50 complaints, and hires independent sales agents.
Talus Payments fees include a three-year term, an early termination fee, a variable monthly minimum fee, a monthly maintenance fee, an annual corporate fee, and monthly data security and PCI compliance fees.
Talus Pay can offer a tiered or interchange-plus pricing plan; however, the contract terms are more expensive than industry averages.
Talus Pay offers a virtual terminal and a payment gateway service. The rates and fees for those services are not disclosed.
Some merchants have complained about sudden fee increases. Talus has responded by increasing transparency and providing full contract terms.
The Talus Pay company has attracted more than 50 complaints, some of which were filed in relation to aggressive sales calls and frustration when dealing with different company aliases.
The majority of complaints against Talus are about nondisclosure of fees, misrepresentation of rates, and expensive contract terms. These issues were previously associated with Future Payment Technologies, and are still prevalent at Talus.
Talus has made efforts to improve its customer support practices in the hope of improving from one of the worst to one of the best.
Talus Pay appears to have distanced itself from the complaints that plagued Future Payment Technologies.
Talus Pay offers toll-free merchant support, email, and a dedicated phone number for customer support.
Talus Pay has had 32 complaints, 14 were due to a problem with a product or service, 8 were due to billing or collections issues, 9 were due to advertising or sales problems, and 1 was an issue with delivery.
Talus has received 266 positive reviews, while 12 negative reviews have been posted. The most recent negative Talus review is a fake review.
The Talus Pay contract is not standard for the industry, and merchants are encouraged to review all fees and to ask questions about any fees they do not understand.
Talus has purchased do not call lists for every ZIP code in the U.S., changed 70% of its legacy sales staff, and is training their new employees to address customer complaints.
Talus Payments rates as an average merchant services provider. Many of the sales practices and contract terms from the previous owners appear to still be in effect.
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