Volusion is a merchant account provider that offers internet-based businesses online stores and e-commerce solutions.
Volusion charges a $99 early termination fee, a monthly minimum fee, a gateway fee, a $10 statement fee, and a $3.41 monthly PCI compliance fee.
The company’s rate structure is as follows: 2.15% plus $0.34 for qualified transactions, 3.56% plus $0.34 for mid-qualified transactions, and 3.96% plus $0.34 for non-qualified transactions.
The company offers a payment processing service that is supplementary to its web hosting service. The monthly cost of this service is $29 ($Personal), $79 ($Professional”), $179 ($Startup”), and $299 ($Business).
Over 100 negative Volusion reviews have been found online, which describe the company as a scam or ripoff. Complainants regularly mention nondisclosure of rates and fees, poor customer support, and buggy or unreliable software.
Volusion has an A+ rating with the Better Business Bureau, despite 33 complaints filed within the last 36 months. Of these, 1 was resolved to the merchant’s satisfaction.
Merchants should know how to cancel services without paying a fee if they experience deceptive marketing practices.
Volusion appears to be primarily marketed online, and there are no complaints online regarding misrepresentation.
Volusion’s advertising does not disclose the fees that merchants will pay to process rewards cards or international card payments.
Some merchants complain of nondisclosure of the three-year service length and $99 cancellation fee, and Volusion advertises “no added fees” but only when applied to the third-party gateway’s fees.
Volusion is receiving moderate-to-high complaint volume as a merchant services provider, and its customer service department is not receiving positive reviews.
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