WorldPay is a large direct processor with a focus on the U.K. and Europe. It was acquired by RBS in 2001 and rebranded as RBS WorldPay in 2010.
WorldPay processes more than 300 types of payments and offers POS systems, EMV terminals, and the Authorize.Net payment gateway for many business types.
Vantiv acquired WorldPay for $10 billion in 2017, and Fidelity announced its agreement to purchase WorldPay for $35 billion in 2019.
A multi-year contract with an early termination fee, 476 complaints and 16 reviews, not BBB accredited.
WorldPay offers rates of 2.90% plus $0.30 for swiped transactions and 3.30% plus $0.30 for keyed in transactions. The qualified rate is slightly lower at 2.70% plus $0.30.
A WorldPay merchant account has a contract of 3 years, with automatic renewals if written notice is not given. A PCI compliance fee is charged and an IRS 1099 reporting fee is charged.
WorldPay provides storefront payment processing services, virtual terminal and payment gateway services, and additional e-commerce services.
There are hundreds of negative WorldPay reviews online and some complain about unexpected fees, auto-renewal contracts, poor customer support, and fund-holds.
WorldPay is a company that is active in responding to publicly filed complaints, but it is unknown whether the complaints ultimately get resolved.
Investor’s rights law firm Halper Sadeh, LLC. filed a class action lawsuit against WorldPay. The suit alleges that WorldPay shareholders were misled by a registration statement that recommended they vote for the proposed acquisition by Fidelity National Information Services, Inc.
WorldPay faces three class-action suits from 2020, two of which are related to merchant money being held by the company and one which involves a former employee suing the company over race-related issues.
WorldPay offers phone and email customer support for its merchants and subsidiaries, but this customer service is lacking when compared to other merchant account providers.
As of this review, WorldPay has a “B-” rating from the Better Business Bureau. Despite being recently reset, the profile still shows 476 complaints in the last 36 months, of which only 108 were resolved to the satisfaction of the merchant.
WorldPay market their services indirectly through sales agents, resellers, and sub-ISOs. This leads to complaints about charges by sales agents, including undisclosed termination penalties, higher-than-quoted rates, and unexpected monthly costs.
WorldPay was assigned a “C” rating for misleading advertising and rate quoting.
WorldPay is a large direct processor that processes payments around the world. It rates poorly due to its high cancellation fee and customer service.
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