Coastal Pay Customer Reviews

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Recent User Reviews

June 29, 2024

I’ve been in the payment processing industry for over a decade, working as both an agent and a merchant, and I can confidently say that Coastal Payments is hands down the best company I’ve ever worked with. From the very beginning, they’ve gone above and beyond in every aspect, setting a new standard for excellence in the industry.

**Unmatched Support and Care for Agents**

As an agent, the support and care I’ve received from Coastal Payments are unparalleled. They treat their agents with the utmost respect and provide an environment that fosters success and growth. Their commitment to agent satisfaction is evident in every interaction, ensuring that we have the tools, resources, and support needed to thrive. I’ve never felt more valued or appreciated by any other ISO.

**Superior Client Retention and Referrals**

One of the most remarkable aspects of working with Coastal Payments is the incredible client retention I’ve experienced. My business owners not only stay with me, but they also actively refer new clients. This level of loyalty and satisfaction is a direct result of the exceptional service Coastal Payments provides. They truly understand the importance of nurturing client relationships and go the extra mile to ensure that every merchant feels valued and supported.

**Exceptional Service for Merchants**

As a merchant, Coastal Payments has exceeded all my expectations. Their dedication to providing top-notch service is evident in everything they do. From seamless transaction processing to proactive issue resolution, they consistently deliver a superior experience. Their innovative solutions and commitment to security give me the peace of mind I need to focus on growing my business.

**Above and Beyond in Every Way**

Coastal Payments isn’t just another payment processing company; they are a partner invested in your success. Their team is responsive, knowledgeable, and always willing to go the extra mile. Whether it’s customizing solutions to fit specific needs or providing timely support, they consistently demonstrate their dedication to excellence.

In my 10 years in the industry, I’ve never worked with a company as outstanding as Coastal Payments. Their exceptional service, unwavering support, and commitment to both agents and merchants make them the best ISO out there. If you’re looking for a payment processing partner that truly cares about your success, look no further than Coastal Payments. They are, without a doubt, the gold standard in the industry.

Zac

Coastal Pay Company Overview

Coastal Pay, established in 2013 and headquartered in Carlsbad, California, is a payment processing company that offers a range of services to businesses of various sizes. The company provides credit and debit card processing, ACH payments, and supports alternative payment methods such as Apple Pay, Google Pay, Venmo, and PayPal. Coastal Pay offers integration with over 2,000 software platforms and point-of-sale systems, catering to industries including retail, e-commerce, and high-risk sectors. Their services include features like dual pricing programs, virtual terminals, and a proprietary payment gateway. The company advertises instant merchant onboarding and emphasizes security measures like tokenization and end-to-end encryption. Coastal Pay operates as a registered Independent Sales Organization (ISO) of Wells Fargo Bank, N.A., and Axiom Bank, N.A.

Customer feedback on Coastal Pay is mixed. Some clients appreciate the variety of services and integration options, while others have reported concerns about contract terms, fees, and customer service responsiveness. Notably, the company has faced complaints regarding aggressive sales tactics and challenges with contract cancellations.