BankCard USA Customer Reviews

I became treasurer for a nonprofit organization and realized they had been receiving charges from this company for years. We assumed it was just a checking service fee from our bank until the amount started going way up. We have very limited funds as a nonprofit, so this is a really big deal to us. I called the bank to find out why the charges increased, learned it wasn’t the bank, researched and found this company, called them and was given the runaround that is sounds like they often give. “We have no record of you in our system. It can’t be us making the charges.” B.S.

I put a stop payment on the charges through my bank, which worked for a number of months. Unfortunately, the charges have started up again. I’m disputing it with my bank, but I don’t want to have to change my account number just to get this company to stop charging!

What a terrible company.

Bank Card USA has been my merchant bank for just over one year. I started receiving excessive and unknown fees to my bank account in April along with periodic holds of deposits, with no notice, by Bank Card USA, causing a domino effect of a shortage of funds. With the periodic holds of deposits, there was a delay in paying the distributor which delayed shipments and ultimately became charge backs. On June 27th they began holding all deposits with no notice and kept withdrawing fees, ultimately over-drawing my account. When I called to find out what was happening, they stated that they had the right to hold my fees due to previous charge backs, although there were no charge backs currently due. I have been requesting the release of my deposits for 21 days to no avail. I am unable to ship orders because Bank Card USA has taken all deposits that clients paid me to ship their products to them. But without any monies in my account I cannot pay the distributors and the orders will not ship, therefore creating a domino effect of charge backs filed by the customer. I cannot refund the customers because Bank Card USA will not release the deposits.

These guys are absolute liars.

I didn’t even sign up with them. Went right through my bank for merchant services. I had to dig and research on my own to figure out who it was taking my money. They got ahold of my account info and have stolen nearly $4,000.

I don’t know who’s there stilling people are they taking money out of my account For no reason

I called and never find me they say it’s not them who I have to call I went to my bank and they gave me a number to call I don’t understand I need to resolve the situation